CUCM 8.5 - SCCP45.9-2-3S

[Ayaz Khan]

Hello All,

We upgraded all our phones to SCCP45.9-2-3S from SCCP45.9-1-1SR2, and now notice that call history doesn not show.  When we press directory button and try to veiw placed calls, missed calls, recived calls, we see no entries.

I don't see any error messages displayed on the phone.

If anyone has encountered this issue or has any ideas please let me know.

Thanks,

[Ayaz Khan]

Issue is being noticed on 7945 and 7911 phones.

Ayaz       

[crazy4learning]

I am also facing same issue with 7941 IPT phones. Someone please help

[V.Naveen Kumar]

Try to upgrade latest release firmware version (SCCP)

For 7945:cmterm-7945_7965-sccp.9-3-1SR1-1.cop.sgn

For 7941:cmterm-7941_7961-sccp.9-3-1SR1-1.cop.sgn

For 7911:cmterm-7911_7906-sccp.9-3-1SR1-1.cop.sgn

[crazy4learning]

Thanks VNK. Can you please guide a bit on how to do it ?

Furthermore when i search the file you mentioned for 7941 on google below link says its for CUCM 4x but i need info regarding CUCM 8.5:

http://tinyurl.com/ayfstj7

[V.Naveen Kumar]

Follow below Steps:

s 1: goto Cisco Unified OS Administration in CUCM

s 2: goto software upgrade-->install/upgrades

s 3: add new and browse path of your downloaded firmware file

s 4: upload it.

After Finish above steps.

s 5: Goto CUCM Admin page

s 6: Device --->Device Setting-->Device Defaults (goto particular ip phone model & copy phone load name). then Click Update.

s 7: goto the phone--> particular phone (as you need to upgrade the firmware version)-->device page--> change phone load name.

s 8: update it.

s9: restart TFTP Service in Cisco Unified Serviceability.

[crazy4learning]

Thanks VNK but like i stated earlier the file you mentioned (cmterm-7941_7961-sccp.9-3-1SR1-1.cop.sgn
) for my 7941 IPT is only compatible with CUCM 4.x as mentioned in the link i gave above.

Please check again because we have CUCM 8.5

[Jaime Valencia]

No, VNK is completely right, you need to review what the downloads say.

.EXE were used in Windows releases (4.X)

.COP is what we use in CUCM release 5.X+

That is explained in the link that you posted

He already provided you with all the info you need.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[Raulpompa]

It is very likely that you need to remove and load the ITL file on each phone, Follow below Steps:

in the phone press settings -> Security -> Trust List -> Select ITL File and press **# -> more options -> Erase

The ip phone restarted and you can able to view placed calls, missed calls, received calls

Raul PZ