02-14-2012 03:06 PM - edited 03-16-2019 09:35 AM
Hello.
We are running a CUCM 8.5 cluster and we have a Cisco 2901.
The 2901 is our MTP, CFB and CUBE.
Whenever we put an inbound or outbound PSTN call on hold, there is silence (no bip bip, only silence). Internal calls have no issues with MOH.
We use Software MTP G711a.
We have the same Media Resource Group for both (IP Phones and SIP Trunk)
We are using Unicast
We have check the MTP checkbox on the SIP Trunk page.
We have enabled all G711a, G711u, G729 in the Service Parameter page.
We have all regions with G711
We attach you the configuration in the CUBE.
My version in my 2901 is: Version 15.1(4)M2
When we have the call active (without Hold), we see the next
CUBE_GOLD#show call active voice brief
0 : 2168 16:16:55.548 Mexico Tue Feb 14 2012.1 +0 pid:0 Originate connecting
dur 00:00:13 tx:601/96160 rx:597/95520
IP 172.19.1.254:17544 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711alaw TextRelay: off
media inactive detected:n media contrl rcvd:n/a timestamp:n/a
long duration call detected:n long duration call duration:n/a timestamp:n/a
0 : 2169 16:16:55.558 Mexico Tue Feb 14 2012.1 +3380 pid:5004 Answer 8182867952 active
dur 00:00:09 tx:597/95520 rx:601/96160
IP 172.19.1.254:18038 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711alaw TextRelay: off
media inactive detected:n media contrl rcvd:n/a timestamp:n/a
long duration call detected:n long duration call duration:n/a timestamp:n/a
0 : 2170 16:16:55.558 Mexico Tue Feb 14 2012.2 +3380 pid:5000 Originate 82213404 active
dur 00:00:09 tx:601/96160 rx:597/95520
IP 201.158.135.37:49144 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711alaw TextRelay: off
media inactive detected:n media contrl rcvd:n/a timestamp:n/a
long duration call detected:n long duration call duration:n/a timestamp:n/a
0 : 2171 16:16:56.018 Mexico Tue Feb 14 2012.1 +0 pid:0 Originate connecting
dur 00:00:12 tx:597/95520 rx:601/96160
IP 172.31.3.3:16398 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711alaw TextRelay: off
media inactive detected:n media contrl rcvd:n/a timestamp:n/a
long duration call detected:n long duration call duration:n/a timestamp:n/a
CUBE_GOLD#show sccp call-references
session_id: 16777282 session_type: mtp , profile_id: 2,
Conn conn_id: 16777351 , str_passthr: 16777216
rtp-call-id: 2171 , bridge-id: 63 , msp-call-id: 2172
mode: sendrecv, sport: 18094, rport 16398, ripaddr: 172.31.3.3
codec: g711a , pkt-period: 20
Conn conn_id: 16777350 , str_passthr: 16777216
rtp-call-id: 2168 , bridge-id: 62 , msp-call-id: 2172
mode: sendrecv, sport: 18038, rport 17544, ripaddr: 172.19.1.254
codec: g711a , pkt-period: 20
Total number of active session(s) 1
Total of number of active session(s) 1
with no call-reference(s)
with total of number of connection(s) 2
CUBE_GOLD#show sccp call-?
call-identifications call-references
CUBE_GOLD#show sccp call-id
CUBE_GOLD#show sccp call-identifications
sess_id callref conn_id conn_id_tx spid rtp_callid msp_callid bridge_id codec stype prof_id
16777282 - 16777351 0 16777216 2171 2172 63 g711a mtp 2
16777282 - 16777350 0 16777216 2168 2172 62 g711a mtp 2
Total number of active session(s) 1
******* When we have the call in Hold, we see the next
CUBE_GOLD#show call active voice brief
<ID>: <CallID> <start>.<index> +<connect> pid:<peer_id> <dir> <addr> <state>
dur hh:mm:ss tx:<packets>/<bytes> rx:<packets>/<bytes>
IP <ip>:<udp> rtt:<time>ms pl:<play>/<gap>ms lost:<lost>/<early>/<late>
delay:<last>/<min>/<max>ms <codec>
media inactive detected:<y/n> media cntrl rcvd:<y/n> timestamp:<time>
long duration call detected:<y/n> long duration call duration :<sec> timestamp:<time>
MODEMPASS <method> buf:<fills>/<drains> loss <overall%> <multipkt>/<corrected>
last <buf event time>s dur:<Min>/<Max>s
FR <protocol> [int dlci cid] vad:<y/n> dtmf:<y/n> seq:<y/n>
<codec> (payload size)
ATM <protocol> [int vpi/vci cid] vad:<y/n> dtmf:<y/n> seq:<y/n>
<codec> (payload size)
Tele <int> (callID) [channel_id] tx:<tot>/<v>/<fax>ms <codec> noise:<l> acom:<l> i/o:<l>/<l> dBm
MODEMRELAY info:<rcvd>/<sent>/<resent> xid:<rcvd>/<sent> total:<rcvd>/<sent>/<drops>
speeds(bps): local <rx>/<tx> remote <rx>/<tx>
Proxy <ip>:<audio udp>,<video udp>,<tcp0>,<tcp1>,<tcp2>,<tcp3> endpt: <type>/<manf>
bw: <req>/<act> codec: <audio>/<video>
tx: <audio pkts>/<audio bytes>,<video pkts>/<video bytes>,<t120 pkts>/<t120 bytes>
rx: <audio pkts>/<audio bytes>,<video pkts>/<video bytes>,<t120 pkts>/<t120 bytes>
Telephony call-legs: 0
SIP call-legs: 2
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 1
Multicast call-legs: 0
Total call-legs: 3
0 : 2168 16:16:55.543 Mexico Tue Feb 14 2012.1 +0 pid:0 Originate connecting
dur 00:00:57 tx:2347/375520 rx:2806/448960
IP 172.19.1.254:17544 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711alaw TextRelay: off
media inactive detected:n media contrl rcvd:n/a timestamp:n/a
long duration call detected:n long duration call duration:n/a timestamp:n/a
0 : 2169 16:16:55.553 Mexico Tue Feb 14 2012.1 +3380 pid:5004 Answer 8182867952 active
dur 00:00:53 tx:2806/448960 rx:2347/375520
IP 172.19.1.254:18038 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711alaw TextRelay: off
media inactive detected:n media contrl rcvd:n/a timestamp:n/a
long duration call detected:n long duration call duration:n/a timestamp:n/a
0 : 2170 16:16:55.553 Mexico Tue Feb 14 2012.2 +3380 pid:5000 Originate 82213404 active
dur 00:00:53 tx:2347/375520 rx:2806/448960
IP 201.158.135.37:49144 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711alaw TextRelay: off
media inactive detected:n media contrl rcvd:n/a timestamp:n/a
long duration call detected:n long duration call duration:n/a timestamp:n/a
Telephony call-legs: 0
SIP call-legs: 2
H323 call-legs: 0
Call agent controlled call-legs: 1
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 3
CUBE_GOLD#show sccp call-references
session_id: 16777282 session_type: mtp , profile_id: 2,
Conn conn_id: 16777350 , str_passthr: 16777216
rtp-call-id: 2168 , bridge-id: 62 , msp-call-id: 2172
mode: sendrecv, sport: 18038, rport 17544, ripaddr: 172.19.1.254
codec: g711a , pkt-period: 20
Total number of active session(s) 1
Total of number of active session(s) 1
with no call-reference(s)
with total of number of connection(s) 1
CUBE_GOLD#
CUBE_GOLD#show sccp call-identifications
sess_id callref conn_id conn_id_tx spid rtp_callid msp_callid bridge_id codec stype prof_id
16777282 - 16777350 0 16777216 2168 2172 62 g711a mtp 2
Total number of active session(s) 1
CUBE_GOLD#
03-27-2015 05:57 AM
It does not cause any negatives that I can think of.
Chris
11-13-2017 12:54 PM
Hi Chris,
I hope you well and in the best of health,
I just thought to drop this message and thank you for your quick and easy solution,
This has really solved my problem!!!
Gengad
01-31-2018 02:18 PM
It is Jan 2018 and your solution still works like a charm!! Before I used your solution I tried doing the checkbox on the MTP under the SIP trunk in CUCM, the MOH worked externally but users were not able to pickup calls after placing them on Hold.
I then unchecked the box for MTP under SIP Trunk and tried your solution. It worked perfectly and no more calls on Hold issues! Thanks!!
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