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CUCM 8.5 SIP TRUNK MOH MTP ISSUE SILENCE

Oswaldo Torres
Level 1
Level 1

Hello.

We are running a CUCM 8.5 cluster and we have a Cisco 2901.

The 2901 is our MTP, CFB and CUBE.

Whenever we put an inbound or outbound PSTN call on hold, there is silence (no bip bip, only silence). Internal calls have no issues with MOH.

We use Software MTP G711a.

We have the same Media Resource Group for both (IP Phones and SIP Trunk)

We are using Unicast

We have check the MTP checkbox on the SIP Trunk page.

We have enabled all G711a, G711u, G729 in the Service Parameter page.

We have all regions with G711

We attach you the configuration in the CUBE.

My version in my 2901 is: Version 15.1(4)M2

When we have the call active (without Hold), we see the next

CUBE_GOLD#show call active voice brief  

0    : 2168 16:16:55.548 Mexico Tue Feb 14 2012.1 +0 pid:0 Originate  connecting

dur 00:00:13 tx:601/96160 rx:597/95520

IP 172.19.1.254:17544 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711alaw TextRelay: off

media inactive detected:n media contrl rcvd:n/a timestamp:n/a

long duration call detected:n long duration call duration:n/a timestamp:n/a

0    : 2169 16:16:55.558 Mexico Tue Feb 14 2012.1 +3380 pid:5004 Answer 8182867952 active

dur 00:00:09 tx:597/95520 rx:601/96160

IP 172.19.1.254:18038 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711alaw TextRelay: off

media inactive detected:n media contrl rcvd:n/a timestamp:n/a

long duration call detected:n long duration call duration:n/a timestamp:n/a

0    : 2170 16:16:55.558 Mexico Tue Feb 14 2012.2 +3380 pid:5000 Originate 82213404 active

dur 00:00:09 tx:601/96160 rx:597/95520

IP 201.158.135.37:49144 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711alaw TextRelay: off

media inactive detected:n media contrl rcvd:n/a timestamp:n/a

long duration call detected:n long duration call duration:n/a timestamp:n/a

0    : 2171 16:16:56.018 Mexico Tue Feb 14 2012.1 +0 pid:0 Originate  connecting

dur 00:00:12 tx:597/95520 rx:601/96160

IP 172.31.3.3:16398 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711alaw TextRelay: off

media inactive detected:n media contrl rcvd:n/a timestamp:n/a

long duration call detected:n long duration call duration:n/a timestamp:n/a

CUBE_GOLD#show sccp call-references

session_id: 16777282   session_type: mtp  , profile_id: 2,

        Conn  conn_id: 16777351  , str_passthr: 16777216 

              rtp-call-id: 2171      , bridge-id: 63        , msp-call-id: 2172     

              mode: sendrecv, sport: 18094, rport 16398, ripaddr: 172.31.3.3

              codec: g711a  , pkt-period: 20        

        Conn  conn_id: 16777350  , str_passthr: 16777216 

              rtp-call-id: 2168      , bridge-id: 62        , msp-call-id: 2172     

              mode: sendrecv, sport: 18038, rport 17544, ripaddr: 172.19.1.254

              codec: g711a  , pkt-period: 20        

Total number of active session(s) 1

   Total of number of active session(s) 1

      with no call-reference(s)

         with total of number of connection(s) 2

CUBE_GOLD#show sccp call-?         

call-identifications  call-references 

CUBE_GOLD#show sccp call-id

CUBE_GOLD#show sccp call-identifications

sess_id    callref    conn_id    conn_id_tx spid       rtp_callid msp_callid bridge_id  codec   stype prof_id

16777282   -          16777351   0          16777216   2171       2172       63         g711a   mtp   2

16777282   -          16777350   0          16777216   2168       2172       62         g711a   mtp   2

Total number of active session(s) 1

******* When we have the call in Hold, we see the next

CUBE_GOLD#show call active voice brief  

<ID>: <CallID> <start>.<index> +<connect> pid:<peer_id> <dir> <addr> <state>

  dur hh:mm:ss tx:<packets>/<bytes> rx:<packets>/<bytes>

IP <ip>:<udp> rtt:<time>ms pl:<play>/<gap>ms lost:<lost>/<early>/<late>

  delay:<last>/<min>/<max>ms <codec>

media inactive detected:<y/n> media cntrl rcvd:<y/n> timestamp:<time>

long duration call detected:<y/n> long duration call duration :<sec> timestamp:<time>

  MODEMPASS <method> buf:<fills>/<drains> loss <overall%> <multipkt>/<corrected>

   last <buf event time>s dur:<Min>/<Max>s

FR <protocol> [int dlci cid] vad:<y/n> dtmf:<y/n> seq:<y/n>

  <codec> (payload size)

ATM <protocol> [int vpi/vci cid] vad:<y/n> dtmf:<y/n> seq:<y/n>

  <codec> (payload size)

Tele <int> (callID) [channel_id] tx:<tot>/<v>/<fax>ms <codec> noise:<l> acom:<l> i/o:<l>/<l> dBm

  MODEMRELAY info:<rcvd>/<sent>/<resent> xid:<rcvd>/<sent> total:<rcvd>/<sent>/<drops>

         speeds(bps): local <rx>/<tx> remote <rx>/<tx>

Proxy <ip>:<audio udp>,<video udp>,<tcp0>,<tcp1>,<tcp2>,<tcp3> endpt: <type>/<manf>

bw: <req>/<act> codec: <audio>/<video>

  tx: <audio pkts>/<audio bytes>,<video pkts>/<video bytes>,<t120 pkts>/<t120 bytes>

rx: <audio pkts>/<audio bytes>,<video pkts>/<video bytes>,<t120 pkts>/<t120 bytes>

Telephony call-legs: 0

SIP call-legs: 2

H323 call-legs: 0

Call agent controlled call-legs: 0

SCCP call-legs: 1

Multicast call-legs: 0

Total call-legs: 3

0    : 2168 16:16:55.543 Mexico Tue Feb 14 2012.1 +0 pid:0 Originate  connecting

dur 00:00:57 tx:2347/375520 rx:2806/448960

IP 172.19.1.254:17544 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711alaw TextRelay: off

media inactive detected:n media contrl rcvd:n/a timestamp:n/a

long duration call detected:n long duration call duration:n/a timestamp:n/a

0    : 2169 16:16:55.553 Mexico Tue Feb 14 2012.1 +3380 pid:5004 Answer 8182867952 active

dur 00:00:53 tx:2806/448960 rx:2347/375520

IP 172.19.1.254:18038 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711alaw TextRelay: off

media inactive detected:n media contrl rcvd:n/a timestamp:n/a

long duration call detected:n long duration call duration:n/a timestamp:n/a

0    : 2170 16:16:55.553 Mexico Tue Feb 14 2012.2 +3380 pid:5000 Originate 82213404 active

dur 00:00:53 tx:2347/375520 rx:2806/448960

IP 201.158.135.37:49144 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711alaw TextRelay: off

media inactive detected:n media contrl rcvd:n/a timestamp:n/a

long duration call detected:n long duration call duration:n/a timestamp:n/a

Telephony call-legs: 0

SIP call-legs: 2

H323 call-legs: 0

Call agent controlled call-legs: 1

SCCP call-legs: 0

Multicast call-legs: 0

Total call-legs: 3

CUBE_GOLD#show sccp call-references     

session_id: 16777282   session_type: mtp  , profile_id: 2,

        Conn  conn_id: 16777350  , str_passthr: 16777216 

              rtp-call-id: 2168      , bridge-id: 62        , msp-call-id: 2172     

              mode: sendrecv, sport: 18038, rport 17544, ripaddr: 172.19.1.254

              codec: g711a  , pkt-period: 20        

Total number of active session(s) 1

   Total of number of active session(s) 1

      with no call-reference(s)

         with total of number of connection(s) 1

CUBE_GOLD#

CUBE_GOLD#show sccp call-identifications

sess_id    callref    conn_id    conn_id_tx spid       rtp_callid msp_callid bridge_id  codec   stype prof_id

16777282   -          16777350   0          16777216   2168       2172       62         g711a   mtp   2

Total number of active session(s) 1

CUBE_GOLD#

17 Replies 17

It does not cause any negatives that I can think of.

Chris

Hi Chris,

I hope you well and in the best of health,

 

I just thought to drop this message and thank you for your quick and easy solution,

 

This has really solved my problem!!!

 

Gengad

It is Jan 2018 and your solution still works like a charm!!  Before I used your solution I tried doing the checkbox on the MTP under the SIP trunk in CUCM, the MOH worked externally but users were not able to pickup calls after placing them on Hold.

 

I then unchecked the box for MTP under SIP Trunk and tried your solution.  It worked perfectly and no more calls on Hold issues!  Thanks!!