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CUCM 9 cannot use unassigned Directory numbers

Nightspider_2
Level 1
Level 1

Hi Everyone,

 

Previous to version 9.1.2 we could disassociate a directory number from a device but still call forward it to voicemail or another number. I have version 9.1.2 and this is not possible anymore. 

Instead i get the “Your number could not be dialled, please consult your directory…” – previously on CM6, we could have DN’s which went to VM but weren’t associated with devices.

I susspect we have to now use Translation patterns instead but was just wondering if this is a fault or something that has been removed

 

Many thanks in advance

 

Amre

1 Accepted Solution

Accepted Solutions

Well, you definitely have to assign a DN to a device before you can forward it.

I would advise them to use Translation Patterns, but if they resist that or do not know how to use them, just show them how to create a fake device. I used fake devices so that I could more easily search in directory numbers to find the dummy extension. It was more convenient for me to do it that way. Experiences may vary...

Jonathan Beardsley CCNA Voice; MCITP Telecom & Network Administrator DECOSIMO

View solution in original post

6 Replies 6

8.6 works this way as well. You can create a fake device and apply the forwarding there, if you are trying to avoid Translation Patterns. Just make it a fake mac address. However, the best way to do it is Translation Patterns.

This is not a fault or error in the system. I think it is an "encouragement" to use Translation Patterns.

Jonathan Beardsley CCNA Voice; MCITP Telecom & Network Administrator DECOSIMO

Thanks Jonathan

I don't mind Cisco's "Encouragement" its the customer's that don't like change :)

So are we def saying that this does not work as before and best to use translation patterns?

Well, you definitely have to assign a DN to a device before you can forward it.

I would advise them to use Translation Patterns, but if they resist that or do not know how to use them, just show them how to create a fake device. I used fake devices so that I could more easily search in directory numbers to find the dummy extension. It was more convenient for me to do it that way. Experiences may vary...

Jonathan Beardsley CCNA Voice; MCITP Telecom & Network Administrator DECOSIMO

Checking the "actice" box in the DN config makes this work.

Checking the "actice" box in the DN config makes this work.

Brian Meade
Level 7
Level 7

I think this should still work.  You just need to have the "Active" checkbox checked on the directory number.