We have several sites with different device pools for each location and I'm messing around with the system trying to get my phone at location x to send to the voice gateway at location y. My phone is configured in the CSS for location x and the line settings are standard across all sites. I also setup my phone in location x device pool and location. The problem I'm seeing is that no matter what changes I make, the calls are routed to location y gateway.
The location x CSS contains partitions where those partitions are associated with route-patterns where those patterns are associated with a route-list that is configured with the location x gateway. But the calls on my phone that is physically at location y but configured as if it was at location x (except for IP on the phone) still uses the location y gateway and matches the location y route-pattern and route-list. The partitions in the CSS i have on the phone aren't even within the CSS so I'm just confused as to why the call would match a partition that isn't contained within the CSS on the device or the line? Thoughts? What am I missing here?
So i did the "Analyze Call Path" within the RTMT and the Partition it matches is HQ-Offnet which explains why the call is going to the HQ gateway but I'm not sure why it matches that when the DNA says it used the All-Offnet partition... very strange
I ran the DNA on the phone and it showed the pattern of All-OffNet which would use the DC route group first as that's what in the RL for the All-Offnet partition. Instead when I looked at the trace within CUCM the partition used is HQ-Offnet which uses the HQ gateway.
The CSS on the phone includes the Internal Partition and the All-Offnet partition. The CSS on the line includes Internal and Blk-Restricted -- blk-restricted matches restricted numbers such as 1900 numbers and blocks them. So the device CSS is the CSS that we use to make a decision on which route-list is ultimately used...
Is the CSS configured on the phone the same of the one configured on line?
Let me know
Have you also checked the line CSS?