09-16-2014 10:58 AM - edited 03-17-2019 12:10 AM
We have several sites with different device pools for each location and I'm messing around with the system trying to get my phone at location x to send to the voice gateway at location y. My phone is configured in the CSS for location x and the line settings are standard across all sites. I also setup my phone in location x device pool and location. The problem I'm seeing is that no matter what changes I make, the calls are routed to location y gateway.
The location x CSS contains partitions where those partitions are associated with route-patterns where those patterns are associated with a route-list that is configured with the location x gateway. But the calls on my phone that is physically at location y but configured as if it was at location x (except for IP on the phone) still uses the location y gateway and matches the location y route-pattern and route-list. The partitions in the CSS i have on the phone aren't even within the CSS so I'm just confused as to why the call would match a partition that isn't contained within the CSS on the device or the line? Thoughts? What am I missing here?
09-17-2014 09:30 AM
So i did the "Analyze Call Path" within the RTMT and the Partition it matches is HQ-Offnet which explains why the call is going to the HQ gateway but I'm not sure why it matches that when the DNA says it used the All-Offnet partition... very strange
09-17-2014 09:41 AM
Is it assigned under the line? Did you select the phone when you ran the DNA?
09-17-2014 11:16 AM
I ran the DNA on the phone and it showed the pattern of All-OffNet which would use the DC route group first as that's what in the RL for the All-Offnet partition. Instead when I looked at the trace within CUCM the partition used is HQ-Offnet which uses the HQ gateway.
The CSS on the phone includes the Internal Partition and the All-Offnet partition. The CSS on the line includes Internal and Blk-Restricted -- blk-restricted matches restricted numbers such as 1900 numbers and blocks them. So the device CSS is the CSS that we use to make a decision on which route-list is ultimately used...
09-17-2014 11:22 AM
If possible, please upload CM traces.
09-17-2014 09:58 AM
Hi Justin.
Is the CSS configured on the phone the same of the one configured on line?
Let me know
Regards
Carlo
09-17-2014 09:09 AM
Oh and it's an H.323 gateway, all of our gateways are of this type.
09-17-2014 08:49 AM
Hi Justin.
Have you also checked the line CSS?
LMK
Regards
Carlo
09-17-2014 03:00 AM
Hi,
yes george is on the right way. you can gain your goal by configuring device mobi. only.
09-17-2014 08:06 AM
hello Justin
Adding to that great idea, check the phone CSS itself, it might contain partitions for site Y
Regards.
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