CUCM CDR report

[Vijay Patil]

We are using CUCM 10.5 version where i am unable to find the CDR reports for date which was 4 month back....

1. Are the CDR reports over write after some time

2. Is there any setting for CDR reports configuration for any particular time stamp

3. Is there any setting for CDR reports configuration for any disk space allocation

[George Sotiropoulos]

Hello Vijay,

The maximut time that the CUCM can hold data is 180 days. Below you will find a really useful post on Community:

https://community.cisco.com/t5/collaboration-voice-and-video/understanding-cdr-call-detail-records/ta-p/3112476#toc-hId--314369876

George

[HARIS_HUSSAIN]

You won't get a report for 4 months back. CUCM By default store data for 60 days back you can extend it for 120 days if required. So by default you will get only 60 days data.

*** Please rate helpful post; Mark "Accept as a Solution" if applicable

Thanks,
Haris

[Vijay Patil]

Hello ,



I am unable to pull the CDR reports ..I checked the below



1. Max. Age of Call Details Records is 60 Days
2. System Parameter for CDR Enable Flag is True in Publisher
3. DB Replication checked on Publisher is in Good condition
4. Restarted CDR service


1. Cisco CDR Repository Manager
2. Cisco CDR Agent
3. Cisco CAR Schedule
4. Cisco SOAP – CallRecord Service
5. Cisco CAR DB

[VoIP Engineer]

The CDR tools built into Call Manager will allow you to pull a number of reports, but as others have pointed out, they do not store data for an indefinite time.  If you are looking for a tool that will store years worth of call records, look for something like VoIP Detective (there is a limited, free version available).

[Jaime Valencia]

The "reports" are not overwritten, the data from the CAR DB is overwritten if you go past the disk space that was allocated for it. So, even if you changed the max age parameter to 180, but you're generating a lot of calls in your system, the data you actually have in the DB will be for a shorter period of time.