CUCM login error

[sonisdreams]

Hi,

I am unable to login in my Pub CUCM. and getting error " Database communication error ".

kindly suggest for troubleshoot steps.

Regads,

Deepesh

[Aman Soi]

Hi Deepesh,

What is CUCM version u are using?

How many servers do u have in cluster?

regds,

aman

[sonisdreams]

Hi Aman,

System version: 7.1.5.33900-10

when I logged in with cli, I found A cisco DB service is stopped state in this pub and working in other subs in cluster.

bye

deepesh

[Aman Soi]

Hi Deepesh,

Can u share the output of command from Pub and any SUB in cluster

utils dbreplication runtimestate

Also, in  SUB, from Cisco Unified Reporting Tool ,share snapshot of cdr list serv

regds,

aman

[sonisdreams]

Output from Pub :

admin:utils dbreplication runtimestate

Database is down; please restart the database before reattempting a status check                                                                                       

admin:

Output from Sub :

admin:utils dbreplication runtimestate

DB and Replication Services: ALL RUNNING

Cluster Replication State: Only available on the PUB

DB Version: ccm7_1_5_33900_10

Number of replicated tables: 427

Cluster Detailed View from SUB (3 Servers):

                                PING            REPLICATION     REPL.   DBver& R                                                                                        EPL.    REPLICATION SETUP

SERVER-NAME     IP ADDRESS      (msec)  RPC?    STATUS          QUEUE   TABLES L                                                                                        OOP?    (RTMT)

-----------     ------------    ------  ----    -----------     -----   --------                                                                                        ----    -----------------

MPJBPCCCCUCM1   10.10.18.78     0.145   No      Active-Dropped  351100         ?                                                                                                N/A     (?)

MPJBPCCCCUCM2   10.10.18.79     0.023   Yes     Connected       0       match  N                                                                                        /A      (3)

MPJBPCCCCUCM3   10.10.18.80     0.164   Yes     Connected       0       match  N                                                                                        /A      (3)

admin:

and unable to fatch cdr list serv.

thanks

[Aman Soi]

Hi Deepesh,

Seeing the output, it seems that Publisher logical connection is Dropped.

Can u try command from Subscriber utils dbreplication stop all on both subscribers? Wait for it to finish and then move to next node.

utils replication dropadmindb on all servers. Wait for it to finish and then, move to next node.

after that run the command utils dbreplication reset all  on Pub.

After the same is done , run utilsdbreplication runtimestate to check status which could take time say for an hour.

Any change which u did in Publisher like changing DNS, hostname .

regds,

aman

[Gordon Ross]

Note that the OP wrote: "A cisco DB service is stopped state"

*This* is the first problem I'd fix.

GTG

[sonisdreams]

Pls discribe

[Gordon Ross]

Your publisher's database isn't running! That's what's causing all the problems.

On the console, try:

utils service start A Cisco DB

GTG

[sonisdreams]

I have already tried it its show :

admin:utils service start A Cisco DB

Service Manager is running

Component is not running

A Cisco DB[NOTRUNNING]

Regards,

[Gordon Ross]

In which case your Publisher's database is failing to start. I suggest a call to TAC.

GTG

[Aman Soi]

Hi Deepesh,

Is your problem resolved?

regds,

aman

[sonisdreams]

Hi Aman,

Yup........ it is resolved by restarting the device.

There was no change in DNS or hostname.

Thanks for quick response.

[Aman Soi]

Hi Deepesh,

Thanks for update.

regds,

aman