05-27-2013 12:28 AM - edited 03-16-2019 05:31 PM
Hi
We have cisco cucm 9.1 and unity connection 9.1 on production.
I have configured sip integration for voicemail, but when user presss voicemail button, users getting busy tone.
I have followed the documentation to configure,
in CUCM, configured,
1.SIP security profile
2.SIP profile
3.SIP trunk
4.RG,RL,RP pointing to SIP trunk
At Unity Connetion,
1.added telephony system
2.port group - sip
3.port
sip security profile is non secure.
VoiceMail is not working.
when I use port monitor tool, i dont see any activity. will sip integration port activity appear on port monitoring tool
pls. suggest
Rgds
Rajesh
Solved! Go to Solution.
06-01-2013 03:24 PM
Hi Rajesh
For this Integration to work you need to mention the CUCM IP/IP's under Port Group > Port Group Basics> Servers in Unity Connection.
I will recommend you to mention all CUCM IP's under it. This Depends on the phone which is making the call is Regsitered to which CUCM node.
Say if a phone is registered to Node 1 in the Cluster so Unity should have visiblity to that Node. Now if you have multiple nodes in CUCM cluster make sure Unity have visibility to all of them unless you have CCM service deactivated..
HTH
Tapan
05-31-2013 12:36 PM
Did you get this working?
05-31-2013 01:13 PM
Hi,
did you configure a Voicemail pilot and profile on CUCM?
G.
Sent from Cisco Technical Support iPad App
06-01-2013 03:24 PM
Hi Rajesh
For this Integration to work you need to mention the CUCM IP/IP's under Port Group > Port Group Basics> Servers in Unity Connection.
I will recommend you to mention all CUCM IP's under it. This Depends on the phone which is making the call is Regsitered to which CUCM node.
Say if a phone is registered to Node 1 in the Cluster so Unity should have visiblity to that Node. Now if you have multiple nodes in CUCM cluster make sure Unity have visibility to all of them unless you have CCM service deactivated..
HTH
Tapan
06-06-2013 11:49 AM
I got it working but the problem is I don't see the Voicemail ICON on the Jabber client. Where do I modify that in CUPS 9.1. This new version appears to operate differently from past releases?
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