Dialing from outlook (TAPI)

[j.huizinga]

Hi,

My customer has a callmanager 4.1, and until recently he had Windows XP and could dial from outlook.

Now some new PC's are windows 7, and the TAPI doesn't work anymore.

Is there a way to make this work?

Thanks,

JH

[Logan Gaffney]

Based on our guide for UC Windows 7 Support:

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7282/product_bulletin_c25-563280.pdf

Windows 7 needs to use the 8.5(1) TAPI, which is available with CUCM 8.5

Also, you would need to check if your PC's are running 32/64 bit as support for 64 bit has still not been released.

[j.huizinga]

Hi,

Thank you for your answer.

We are talking with customer aabout upgrade.

Jan