DSP stuck in RESET on PVDM4

[Yangjp715]

Hi all,

I have an ISR4331 with 4xFXO and PVDM4-32, but PVDM4 is in APP_DNLDING and reset state. Already reset the PVDM and rebooted the router but no luck. Is there anyone who can help on this? The IOS-XE version is 16.06.05.

Thanks in advance.

[Rob Huffman]

Hi there,

Have you seen this thread?

https://community.cisco.com/t5/ip-telephony-and-phones/cisco-4331-dsp-issue/td-p/2627172

Cheers!

Rob

[Yangjp715]

Hi Rob, it is different issue, The PVDM4 state were up before, not it is stuck in reset state.

ISR1#hw-module subslot 0/4 reload
%Command cannot be executed. Card in subslot 0/4 is already reloading (operational status = booting) - use the 'force' option to override
ISR1#hw-module subslot 0/4 start
%Command cannot be executed. Card in subslot 0/4 is already started (operational status = booting)

DSP groups on slot 0/1 slot id 1
dsp 1:
State: APP_DNLDING, firmware: 0.0.0
Max signal/voice channel: 8/8
Max credits: 120, Voice credits: 120, Video credits: 0
num_of_sig_chnls_allocated: 4
Transcoding channels allocated: 0
Group: FLEX_GROUP_VOICE, complexity: FLEX
Shared credits: 120, reserved credits: 0
Signaling channels allocated: 4
Voice channels allocated: 0
Credits used (rounded-up): 0
Slot: 0/1
Device idx: 0
Dsp Type: DM8147

DSP groups on slot 0/4 slot id 4
dsp 1:
State: RESET, firmware: 0.0.0
Max signal/voice channel: 32/32
Max credits: 480, Voice credits: 480, Video credits: 0
num_of_sig_chnls_allocated: 0
Transcoding channels allocated: 0
Group: FLEX_GROUP_VOICE, complexity: FLEX
Shared credits: 480, reserved credits: 0
Signaling channels allocated: 0
Voice channels allocated: 0
Credits used (rounded-up): 0
Slot: 0/4
Device idx: 0
Dsp Type: SP2700