02-10-2016 03:31 AM - edited 03-17-2019 05:49 AM
Hi,
I am using separate ELM and forgot the password. Kindly guide me in breaking the password.
CUCM ver 9.1. CUCM and ELM are 2 different servers. ssh password to ELM also not working.
Thanks
Nibin
Solved! Go to Solution.
02-10-2016 03:48 AM
Hi Nibin,
Please check the following
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/elmuserguide/9_0_1/CUCM_BK_E596FD72_00_enterprise-license-manager-user-90/CUCM_BK_E596FD72_00_enterprise-license-manager-user-90_chapter_0101.html#CUCM_RF_I970430F_00
Manish
02-10-2016 06:47 AM
Hi Nibin.
The os password recovery procedure, is the same for CUCM, IM&P (old CUPS) , Unity Connection and ELM.
So yes you can use the same procedure.
HTH
Please rate all useful posts.
Regards
Carlo
02-10-2016 03:48 AM
Hi Nibin,
Please check the following
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/elmuserguide/9_0_1/CUCM_BK_E596FD72_00_enterprise-license-manager-user-90/CUCM_BK_E596FD72_00_enterprise-license-manager-user-90_chapter_0101.html#CUCM_RF_I970430F_00
Manish
02-10-2016 05:14 AM
[+5] to Manish
Hi,
from the putty of ELM, u can run the command
license management list users ---to check the user for ELM
license management change user password --to change the password
regds,
aman
02-10-2016 05:41 AM
Guys,
Nibin is telling us that even OS account is not working.
In this case you need os password recovery procedure and than change Application password as suggested by Aman and Manish
Please use the following document to recover OS account
https://supportforums.cisco.com/document/60721/cucm-operating-system-administrator-password-recovery
HTH
Regards
Carlo
02-10-2016 06:42 AM
Dear All,
Thanks for the reply. But as Carlo mentioned I don't even have the OS password. In my case CUCM and ELM are two different servers. I have all the password including OS available for CUCM.
So can I flow the CUCM password recovery to recover ELM OS password.
Thanks
02-10-2016 06:47 AM
Hi Nibin.
The os password recovery procedure, is the same for CUCM, IM&P (old CUPS) , Unity Connection and ELM.
So yes you can use the same procedure.
HTH
Please rate all useful posts.
Regards
Carlo
02-13-2016 07:02 AM
Dear Carlo, Manish
My issue got solved thanks for the prompt responses, I performed OS password recovery mentioned by Carlo and Admin password recovery suggested by Manish.
Thanks
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