ā04-29-2013 09:33 PM - edited ā03-16-2019 05:03 PM
Has anyone seen this tyoe of behavior. When a user logd into a phone using EM, then you search on extension of the EM Profile you cannot find phone the only way is to use route plan report
I dont seem to remember this in version 6 or 7
ā04-30-2013 12:24 AM
Hi Miket,
This is the normal behaviour.
You can get the details of Users who have logged in EM through Actively Logged in Device .[DEvice---Phone---Actively Logged in Device from Related Links ]
the other way u have already mentioned is from Route Plan Report.
regds,
aman
ā04-30-2013 07:46 AM
Amanso , I tried both methods and it doesn't work From the route plan report I can see it but from logged in device
I cannot
ā04-30-2013 07:52 AM
Hi Miket,
Are the agents logged in when you are trying to get from Actively Logged Device?
U will get only when agents are logged in .
regds,
aman
ā04-30-2013 08:11 AM
YES they are logged in,, Can call them go to voicemail etc etc
Strange behaviour
ā04-30-2013 07:57 AM
Hi Miket,
You can only see User logged through Actively Logged in Device tab.
Another option is go to: Cisco Unified Reporting->Unified CM Extension Mobility (
Extension Mobility Logged in Detail): https://
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ā04-30-2013 08:19 AM
Hi Miket,
Can u try other way as suggested by Mr. Leosalcie?
What is the CUCM version u are using and agents have logged in through which IP phones model?
regds,
aman
ā04-30-2013 08:32 AM
I have, when check the actively logged in it misses people I am at 8.6.2a
the report shows 208 logged in , profiles logged in 208, em profile 309 phones with em enabled 278
ā04-30-2013 08:40 AM
Hi Miket,
What u are saying is that under Unified Reporting , report is correct but Actively Logged in Device shows nothing ?
Is that correct?
regds,
aman
ā04-30-2013 08:04 PM
Almost reports show what I said in Post howeve the Actively logged in shows some but not all phones logged in.,
ā05-01-2013 05:23 AM
Miket, it should display all pphone logged running extension mobility. Are you sure about that?
If Cisco Unified Reporting is working fine so just use it .
Please remember to rate useful posts clicking on the stars below.
Favor calificar todos las respuestas Ćŗtiles.
___________________________________________
LinkedIn Profile: do.linkedin.com/in/leosalcie
ā05-01-2013 08:33 AM
Positive. I verified the mac and the user is logged in and you canot find them . Route plan report is ok Just Actively logged in doesn't show him
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