End Call button does not always show when on a call and another call come in

[Jason Aarons]

End user is reporting "End Call button does not always show when on a call and another call come in. The customer would like to hang up on line 1, but the End Call button does not show when another call is ringing in"

I don't see End Call as a option under Softkey Template for Ring In?

CallManager 8.5 with SCCP 7965 9.2SR2S

[Rob Huffman]

Hi Jason,

Try changing the System setting Auto-Call Select. With this Enabled the Display Focus (and Softkeys) always switch to the new incoming call. So if disabled the focus and Softkeys will stay on Call #1 so the End Call softkey

can be selcted.

Available on an individual phone via this setting

Device>Phone>Phone Configuration>Product Specific Configuration>Auto Call Select>Disabled

Cheers!
Rob

[Chris Deren]

Jason,

I don't think you can disconnect an existing call while another one is ringing.

Chris