09-06-2012 07:16 AM - edited 03-16-2019 01:04 PM
Hello,
my customer ask me if it is possible to end every call when hang up the handset instead to use the headset button or speaker button, i didn't find any settings, someone can help me?
Thank you in advance
Fabrizio
09-06-2012 07:28 AM
Sure, there is no setting for it, simply drop the handset and that will end the call.
Chris
09-06-2012 07:50 AM
Hi Chris,
sure, but if i use the speaker and i drop the handset the call remains active until we use the speaker button or the softkey button, i'd like to end the call with the handset even if i use the speaker.
Fabrizio
09-06-2012 08:03 AM
Got it, unfortunately there is no way to overwrite the speaker with handset. I guess I am puzzled why would one be on speaker and at the same time use handset? Or why would one want to pick up handset to kill speaker call, when he/she can either press EndCall softkey or press the speaker button?
HTH,
Chris
09-06-2012 09:21 AM
I know that it may seem unusual, i start the call with the handset and i need to get the hands free so i use the speaker button, at the end of the call i hang up the handset, in this situation the users of my customer expect that the call closes.
I thought it was not possible, but wanted to be sure.
Thank you for your answer.
Fabrizio
09-06-2012 09:27 AM
It is logical that one cannot end a call replacing the handset when you are on hands-free.
The reason is that the normal behavoir is to go from handset to speaker, then hang-up handset, then end call with a button or go back to handset by picking it up and turning speaker off. All controlled actions that would not be possible with the behavoir your users wanted.
09-07-2012 01:09 AM
Thanks to everyone.
Fabrizio
09-07-2012 06:23 AM
You're welcome, sorry you did not get the answer you wanted, but fact is a fact :-)
HTH, please rate all useful posts!
Chris
09-07-2012 06:29 AM
Chris,
don't worry, I had the answer I was looking for
Fabrizio
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