Expansion Module 7916 display is blank and blue. Its not showing speed dials

[poppeyrock]

Hi,

User devide profile has 25 speed dials configured. When user logged in on IP phone 7975G, the phone display shows the first 6 speed dials configured. But the expansion module display is blank and blue in colour. not showing any speed dials.

Can someone help me, please?

CCM Version 6.1.4.2000-2

Phone Model: 7975G

load File: sccp75.9-2-1s

Expansion Module : 7916

Firmware : B0161-0-4-2

Tried:

1. Created a phone button template and assigned to phone

2. Removed module from Expansion Module Information and then tried adding again

3. Removed phone from Call Manager and added again

4. Tried Factory Reset of IP Phone.

Nothing worked. Any other solution?

Regards

R. Sre Hari

[Aman Soi]

Hi Hari,

Gr8 ...problem has been resolved.

Please let us know the version on which 7975 is working now and of 7916.

Please rate the posts.

regds,

aman

[poppeyrock]

hi,

Really sorry for the late reply... The below mentioned are the firmware versions.

7975 - SCCP75.8-4-2S

7916 - B016-1-0-2SR1

Regards

R. Sre Hari

[Aman Soi]

Hi Hari,

thanks for update.

regds,

aman