Extension Mobility no login out

[Juraj Papic]

Hi 

I have my cucm 12.5 with Ext Mob, the issue I see  is, if I don't log out from the ext mob service and I restart my phone from the CUCM or I unplugged my phone from the network, I still see the user logged in with the ext mob.

Thanks. 

[Roger Kallberg]

Have you subscribed the extension mobility phone service on the User Device Profiles (UDP)? If not you wouldn't get an option to logout.

[Juraj Papic]

Hello Roger,

I have the Ext mobitily configured and I have the option to logout, but the issue is,, If I don't manually log out, and I restart the phone I can still see the user connected.

Thansk. 

[Roger Kallberg]

That's the expected behavior. A user will not be logged out just because you restart the phone.

[George Sotiropoulos]

Hello @Juraj Papic ,

You will need to make sure that you have applied the EM service both to the device and to the User Device Profile. My guess is that you havent applied the EM service to the User Device Profile, so you dont have the option to logout.

George

[Juraj Papic]

Hello George,

I have the EM applied to the profile.

Thanks. 

[rodmarcos]

This is the default behaviour. Restarting a phone does not logout the user.

[Juraj Papic]

That will be the same issue with the IP phone,, ? If I just shutdown my notebook I dont see the user loging out from the cucm.

thanks. 

[Roger Kallberg]

Do you mean IP Communicator? If so yes it would behave the same as a desk phone, aka it would not logout a user from EM simply because you either close the application or shut down the computer it runs on. What makes you think it would work that way?