External call via SIP not going to voicemail

[Ajlal Haider]

Hi all,

I am doing a new CUCM setup and am having issues with Forward Busy External and Forward No Answer External. Forward Busy Internal and Forward No Answer Internal work just fine. Even the forward all to Voicemail also works when calls come from external numbers. In the DN configuration everything has been setup to go to voicemail with the correct CSS.

Calls coming in via Analog lines go to voicemail without any problem. Its only ths SIP calls that are not working.

I have been stuck on this for days now, any help is greatly appreciated.

Please see the attached debug ccsip message. In the debug 5344 in the internal number and 5943 is the external number.

Thanks,

AJ

[Suresh Subramanian]

Hi, 18000 is the number the call is forwarded to? have you sent the complete number in the forward fields? instead of external number, if you call internally, does the call correctly forward to 18000?

[Ajlal Haider]

Hi Suresh,

18000 is the DN for unity connection, and yes it does work internally. It even works externally when I do a Call Forward all to that number.

Forward all works great, but Forward no answer and Forward Busy don't work. Even-though both are going to the same number.

Thanks,

AJ

[Carlo Poggiarelli]

Hi.

Can you please configure no remote-party-id under sip-ua and post again a debug ccsip messages?

Let us know.

Regards

Carlo

[Ajlal Haider]

Hi Carlo,

Here is the debug after no remote-party-id. I am also attaching the router config for your reference. I really appreciate you helping on this as I am now going crazy. I can't get a clue as to what's causing this. I connected an analog line on one of the voice ports and the calls coming in go to voicemail just fine only the sip calls are not rolling over to voicemail.

Sep 29 03:34:24.952: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:2894705344@10.13.255.2:5060 SIP/2.0
Max-Forwards: 9
Session-Expires: 1800;refresher=uac
Min-SE: 90
Supported: timer, 100rel
To: "Ajlal Haider" <sip:2894705344@10.13.255.2:5060>
From: <sip:2892315943@bvoice.primus.ca>;tag=3620950464-953501
Call-ID: 3968553-3620950464-953489@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 INVITE
Allow: UPDATE
Allow: INFO
Allow: NOTIFY
Allow: REFER
Allow: PRACK
Allow: OPTIONS
Allow: INVITE
Allow: CANCEL
Allow: BYE
Allow: ACK
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK4007e79f23d95efe09d49f4ba7404884
Contact: <sip:2892315943@209.183.11.198:5060>
Content-Type: application/sdp
Accept: application/sdp
Content-Length: 286

v=0
o=msw-01b-tor 12194791 1 IN IP4 209.183.11.198
s=sip call
c=IN IP4 209.183.11.199
t=0 0
m=audio 62640 RTP/AVP 18 0 101
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=silenceSupp:off - - - -
a=ptime:20

Sep 29 03:34:24.956: //1308/57D9EA5A81D6/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK4007e79f23d95efe09d49f4ba7404884
From: <sip:2892315943@bvoice.primus.ca>;tag=3620950464-953501
To: "Ajlal Haider" <sip:2894705344@10.13.255.2:5060>
Date: Mon, 29 Sep 2014 03:34:24 GMT
Call-ID: 3968553-3620950464-953489@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-15.2.4.M6a
Content-Length: 0

Sep 29 03:34:24.960: //1309/57D9EA5A81D6/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:5344@10.13.11.30:5060 SIP/2.0
Via: SIP/2.0/UDP 10.10.10.10:5060;branch=z9hG4bK525FF7
From: "2892315943" <sip:2892315943@10.10.10.10>;tag=5AE5BA8-256
To: <sip:5344@10.13.11.30>
Date: Mon, 29 Sep 2014 03:34:24 GMT
Call-ID: 57DB2343-46C011E4-81DCA63A-35436957@10.10.10.10
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE:  1800
Cisco-Guid: 1473899098-1186992612-2178328122-0893610327
User-Agent: Cisco-SIPGateway/IOS-15.2.4.M6a
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Timestamp: 1411961664
Contact: <sip:2892315943@10.10.10.10:5060>
Expires: 180
Allow-Events: telephone-event
Max-Forwards: 8
Cisco-Gcid: 57D9EA5A-46C0-11E4-81D9-A63A35436957
Session-Expires:  1800;refresher=uac
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 303

v=0
o=CiscoSystemsSIP-GW-UserAgent 5325 4790 IN IP4 10.10.10.10
s=SIP Call
c=IN IP4 10.10.10.10
t=0 0
m=audio 16766 RTP/AVP 18 0 101 19
c=IN IP4 10.10.10.10
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=rtpmap:19 CN/8000

Sep 29 03:34:24.964: //1309/57D9EA5A81D6/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.10.10.10:5060;branch=z9hG4bK525FF7
From: "2892315943" <sip:2892315943@10.10.10.10>;tag=5AE5BA8-256
To: <sip:5344@10.13.11.30>
Date: Mon, 29 Sep 2014 03:34:24 GMT
Call-ID: 57DB2343-46C011E4-81DCA63A-35436957@10.10.10.10
CSeq: 101 INVITE
Allow-Events: presence
Content-Length: 0

Sep 29 03:34:25.028: //1309/57D9EA5A81D6/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 10.10.10.10:5060;branch=z9hG4bK525FF7
From: "2892315943" <sip:2892315943@10.10.10.10>;tag=5AE5BA8-256
To: <sip:5344@10.13.11.30>;tag=47312~4f15e75f-71d6-4781-b558-cb015d44c299-26215869
Date: Mon, 29 Sep 2014 03:34:24 GMT
Call-ID: 57DB2343-46C011E4-81DCA63A-35436957@10.10.10.10
CSeq: 101 INVITE
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
Allow-Events: presence
Server: Cisco-CUCM10.5
Call-Info: <urn:x-cisco-remotecc:callinfo>;x-cisco-video-traffic-class=DESKTOP
Supported: X-cisco-srtp-fallback
Supported: Geolocation
P-Asserted-Identity: "Ajlal Haider" <sip:5344@10.13.11.30>
Remote-Party-ID: "Ajlal Haider" <sip:5344@10.13.11.30>;party=called;screen=yes;privacy=off
Contact: <sip:5344@10.13.11.30:5060>
Content-Length: 0

Sep 29 03:34:25.032: //1308/57D9EA5A81D6/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK4007e79f23d95efe09d49f4ba7404884
From: <sip:2892315943@bvoice.primus.ca>;tag=3620950464-953501
To: "Ajlal Haider" <sip:2894705344@10.13.255.2:5060>;tag=5AE5BEC-2487
Date: Mon, 29 Sep 2014 03:34:24 GMT
Call-ID: 3968553-3620950464-953489@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 INVITE
Require: 100rel
RSeq: 2068
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Contact: <sip:5344@10.13.255.2:5060>
Server: Cisco-SIPGateway/IOS-15.2.4.M6a
Content-Length: 0

Sep 29 03:34:25.064: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
PRACK sip:2894705344@10.13.255.2:5060 SIP/2.0
Max-Forwards: 9
RAck: 2068 1 INVITE
To: "Ajlal Haider" <sip:2894705344@10.13.255.2:5060>;tag=5AE5BEC-2487
From: <sip:2892315943@bvoice.primus.ca>;tag=3620950464-953501
Call-ID: 3968553-3620950464-953489@msw-01b-tor.sbcsbc.primus.ca
CSeq: 2 PRACK
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bKf63d3303625db3e85283e9936534a43d
Contact: <sip:2892315943@209.183.11.198:5060>
Content-Length: 0

Sep 29 03:34:25.064: //1308/57D9EA5A81D6/SIP/Msg/ccsipDisplayMsg:
Sent:

SEC-HO-VGATEWAY01#SIP/2.0 200 OK
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bKf63d3303625db3e85283e9936534a43d
From: <sip:2892315943@bvoice.primus.ca>;tag=3620950464-953501
To: "Ajlal Haider" <sip:2894705344@10.13.255.2:5060>;tag=5AE5BEC-2487
Date: Mon, 29 Sep 2014 03:34:25 GMT
Call-ID: 3968553-3620950464-953489@msw-01b-tor.sbcsbc.primus.ca
Server: Cisco-SIPGateway/IOS-15.2.4.M6a
CSeq: 2 PRACK
Content-Length: 0

SEC-HO-VGATEWAY01#
Sep 29 03:34:33.060: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
UPDATE sip:2892315943@10.10.10.10:5060 SIP/2.0
Via: SIP/2.0/UDP 10.13.11.30:5060;branch=z9hG4bK1a7530fb12eb
From: <sip:5344@10.13.11.30>;tag=47312~4f15e75f-71d6-4781-b558-cb015d44c299-26215869
To: "2892315943" <sip:2892315943@10.10.10.10>;tag=5AE5BA8-256
Date: Mon, 29 Sep 2014 03:34:24 GMT
Call-ID: 57DB2343-46C011E4-81DCA63A-35436957@10.10.10.10
User-Agent: Cisco-CUCM10.5
Max-Forwards: 70
Supported: timer,resource-priority,replaces
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 101 UPDATE
Call-Info: <urn:x-cisco-remotecc:callinfo>;x-cisco-video-traffic-class=MIXED
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Session-Expires:  1800;refresher=uas
Min-SE:  1800
P-Preferred-Identity: <sip:18000@10.13.11.30>
Remote-Party-ID: <sip:18000@10.13.11.30>;party=calling;screen=no;privacy=off
Contact: <sip:5344@10.13.11.30:5060>
Content-Length: 0

Sep 29 03:34:33.064: //1309/57D9EA5A81D6/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.13.11.30:5060;branch=z9hG4bK1a7530fb12eb
From: <sip:5344@10.13.11.30>;tag=47312~4f15e75f-71d6-4781-b558-cb015d44c299-26215869
To: "2892315943" <sip:2892315943@10.10.10.10>;tag=5AE5BA8-256
Date: Mon, 29 Sep 2014 03:34:33 GMT
Call-ID: 57DB2343-46C011E4-81DCA63A-35436957@10.10.10.10
Server: Cisco-SIPGateway/IOS-15.2.4.M6a
CSeq: 101 UPDATE
Allow-Events: telephone-event
Contact: <sip:2892315943@10.10.10.10:5060>
Content-Length: 0

Sep 29 03:34:33.064: //1308/57D9EA5A81D6/SIP/Msg/ccsipDisplayMsg:
Sent:
UPDATE sip:2892315943@209.183.11.198:5060 SIP/2.0
Via: SIP/2.0/UDP 10.13.255.2:5060;branch=z9hG4bK526261E
From: "Ajlal Haider" <sip:2894705344@10.13.255.2:5060>;tag=5AE5BEC-2487
To: <sip:2892315943@bvoice.primus.ca>;tag=3620950464-953501
Date: Mon, 29 Sep 2014 03:34:25 GMT
Call-ID: 3968553-3620950464-953489@msw-01b-tor.sbcsbc.primus.ca
User-Agent: Cisco-SIPGateway/IOS-15.2.4.M6a
Max-Forwards: 70
Supported: timer,resource-priority,replaces,sdp-anat
Timestamp: 1411961673
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 UPDATE
Contact: <sip:2894705344@10.13.255.2:5060>
Min-SE:  1800
Content-Length: 0

Sep 29 03:34:33.072: //1308/57D9EA5A81D6/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 481 CallLeg/Transaction doesnt exist
Via: SIP/2.0/UDP 10.13.255.2:5060;received=173.231.121.118;branch=z9hG4bK526261E
From: "Ajlal Haider" <sip:2894705344@10.13.255.2:5060>;tag=5AE5BEC-2487
To: <sip:2892315943@bvoice.primus.ca>;tag=3620950464-953501
Call-ID: 3968553-3620950464-953489@msw-01b-tor.sbcsbc.primus.ca
CSeq: 101 UPDATE
Content-Length: 0

Sep 29 03:34:33.072: //1308/57D9EA5A81D6/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 487 Request Cancelled
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK4007e79f23d95efe09d49f4ba7404884
From: <sip:2892315943@bvoice.primus.ca>;tag=3620950464-953501
To: "Ajlal Haider" <sip:2894705344@10.13.255.2:5060>;tag=5AE5BEC-2487
Call-ID: 3968553-3620950464-953489@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 INVITE
Reason: Q.850;cause=127
Content-Length: 0

Sep 29 03:34:33.072: //1309/57D9EA5A81D6/SIP/Msg/ccsipDisplayMsg:
Sent:
CANCEL sip:5344@10.13.11.30:5060 SIP/2.0
Via: SIP/2.0/UDP 10.10.10.10:5060;branch=z9hG4bK525FF7
From: "2892315943" <sip:2892315943@10.10.10.10>;tag=5AE5BA8-256
To: <sip:5344@10.13.11.30>
Date: Mon, 29 Sep 2014 03:34:33 GMT
Call-ID: 57DB2343-46C011E4-81DCA63A-35436957@10.10.10.10
CSeq: 101 CANCEL
Max-Forwards: 70
Timestamp: 1411961673
Reason: Q.850;cause=127
Content-Length: 0

Sep 29 03:34:33.076: //1309/57D9EA5A81D6/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.10.10.10:5060;branch=z9hG4bK525FF7
From: "2892315943" <sip:2892315943@10.10.10.10>;tag=5AE5BA8-256
To: <sip:5344@10.13.11.30>
Date: Mon, 29 Sep 2014 03:34:33 GMT
Call-ID: 57DB2343-46C011E4-81DCA63A-35436957@10.10.10.10
Server: Cisco-CUCM10.5
CSeq: 101 CANCEL
Content-Length: 0

Sep 29 03:34:33.076: //1309/57D9EA5A81D6/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 487 Request Cancelled
Via: SIP/2.0/UDP 10.10.10.10:5060;branch=z9hG4bK525FF7
From: "2892315943" <sip:2892315943@10.10.10.10>;tag=5AE5BA8-256
To: <sip:5344@10.13.11.30>;tag=47312~4f15e75f-71d6-4781-b558-cb015d44c299-26215869
Date: Mon, 29 Sep 2014 03:34:33 GMT
Call-ID: 57DB2343-46C011E4-81DCA63A-35436957@10.10.10.10
CSeq: 101 INVITE
Allow-Events: presence
Reason: Q.850;cause=127
Server: Cisco-CUCM10.5
Content-Length: 0

Sep 29 03:34:33.080: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:5344@10.13.11.30:5060 SIP/2.0
Via: SIP/2.0/UDP 10.10.10.10:5060;branch=z9hG4bK525FF7
From: "2892315943" <sip:2892315943@10.10.10.10>;tag=5AE5BA8-256
To: <sip:5344@10.13.11.30>;tag=47312~4f15e75f-71d6-4781-b558-cb015d44c299-26215869
Date: Mon, 29 Sep 2014 03:34:33 GMT
Call-ID: 57DB2343-46C011E4-81DCA63A-35436957@10.10.10.10
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: telephone-event
Content-Length: 0

Sep 29 03:34:33.084: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
ACK sip:2898413174@10.13.255.2:5060 SIP/2.0
Max-Forwards: 70
To: "Ajlal Haider" <sip:2894705344@10.13.255.2:5060>;tag=5AE5BEC-2487
From: <sip:2892315943@bvoice.primus.ca>;tag=3620950464-953501
Call-ID: 3968553-3620950464-953489@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 ACK
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK4007e79f23d95efe09d49f4ba7404884
Contact: <sip:2892315943@209.183.11.198:5060>
Content-Length: 0

Sep 29 03:34:33.572: //1308/57D9EA5A81D6/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 487 Request Cancelled
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK4007e79f23d95efe09d49f4ba7404884
From: <sip:2892315943@bvoice.primus.ca>;tag=3620950464-953501
To: "Ajlal Haider" <sip:2894705344@10.13.255.2:5060>;tag=5AE5BEC-2487
Date: Mon, 29 Sep 2014 03:34:25 GMT
Call-ID: 3968553-3620950464-953489@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 INVITE
Allow-Events: telephone-event
Reason: Q.850;cause=127
Server: Cisco-SIPGateway/IOS-15.2.4.M6a
Content-Length: 0

Sep 29 03:34:33.576: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:

SEC-HO-VGATEWAY01#ACK sip:2898413174@10.13.255.2:5060 SIP/2.0
Max-Forwards: 70
To: "Ajlal Haider" <sip:2894705344@10.13.255.2:5060>;tag=5AE5BEC-2487
From: <sip:2892315943@bvoice.primus.ca>;tag=3620950464-953501
Call-ID: 3968553-3620950464-953489@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 ACK
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK4007e79f23d95efe09d49f4ba7404884
Contact: <sip:2892315943@209.183.11.198:5060>
Content-Length: 0

Sep 29 03:34:34.572: //1308/57D9EA5A81D6/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 487 Request Cancelled
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK4007e79f23d95efe09d49f4ba7404884
From: <sip:2892315943@bvoice.primus.ca>;tag=3620950464-953501
To: "Ajlal Haider" <sip:2894705344@10.13.255.2:5060>;tag=5AE5BEC-2487
Date: Mon, 29 Sep 2014 03:34:25 GMT
Call-ID: 3968553-3620950464-953489@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 INVITE
Allow-Events: telephone-event
Reason: Q.850;cause=127
Server: Cisco-SIPGateway/IOS-15.2.4.M6a
Content-Length: 0

Sep 29 03:34:34.576: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:

SEC-HO-VGATEWAY01#ACK sip:2898413174@10.13.255.2:5060 SIP/2.0
Max-Forwards: 70
To: "Ajlal Haider" <sip:2894705344@10.13.255.2:5060>;tag=5AE5BEC-2487
From: <sip:2892315943@bvoice.primus.ca>;tag=3620950464-953501
Call-ID: 3968553-3620950464-953489@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 ACK
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK4007e79f23d95efe09d49f4ba7404884
Contact: <sip:2892315943@209.183.11.198:5060>
Content-Length: 0

SEC-HO-VGATEWAY01#
Sep 29 03:34:36.572: //1308/57D9EA5A81D6/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 487 Request Cancelled
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK4007e79f23d95efe09d49f4ba7404884
From: <sip:2892315943@bvoice.primus.ca>;tag=3620950464-953501
To: "Ajlal Haider" <sip:2894705344@10.13.255.2:5060>;tag=5AE5BEC-2487
Date: Mon, 29 Sep 2014 03:34:25 GMT
Call-ID: 3968553-3620950464-953489@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 INVITE
Allow-Events: telephone-event
Reason: Q.850;cause=127
Server: Cisco-SIPGateway/IOS-15.2.4.M6a
Content-Length: 0

Sep 29 03:34:36.576: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:

SEC-HO-VGATEWAY01#ACK sip:2898413174@10.13.255.2:5060 SIP/2.0
Max-Forwards: 70
To: "Ajlal Haider" <sip:2894705344@10.13.255.2:5060>;tag=5AE5BEC-2487
From: <sip:2892315943@bvoice.primus.ca>;tag=3620950464-953501
Call-ID: 3968553-3620950464-953489@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 ACK
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK4007e79f23d95efe09d49f4ba7404884
Contact: <sip:2892315943@209.183.11.198:5060>
Content-Length: 0

SEC-HO-VGATEWAY01#
Sep 29 03:34:40.572: //1308/57D9EA5A81D6/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 487 Request Cancelled
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK4007e79f23d95efe09d49f4ba7404884
From: <sip:2892315943@bvoice.primus.ca>;tag=3620950464-953501
To: "Ajlal Haider" <sip:2894705344@10.13.255.2:5060>;tag=5AE5BEC-2487
Date: Mon, 29 Sep 2014 03:34:25 GMT
Call-ID: 3968553-3620950464-953489@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 INVITE
Allow-Events: telephone-event
Reason: Q.850;cause=127
Server: Cisco-SIPGateway/IOS-15.2.4.M6a
Content-Length: 0

Sep 29 03:34:40.576: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:

SEC-HO-VGATEWAY01#un alACK sip:2898413174@10.13.255.2:5060 SIP/2.0
Max-Forwards: 70
To: "Ajlal Haider" <sip:2894705344@10.13.255.2:5060>;tag=5AE5BEC-2487
From: <sip:2892315943@bvoice.primus.ca>;tag=3620950464-953501
Call-ID: 3968553-3620950464-953489@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 ACK
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK4007e79f23d95efe09d49f4ba7404884
Contact: <sip:2892315943@209.183.11.198:5060>
Content-Length: 0

[Ayodeji Okanlawon]

The issue you are facing has to do with the way CUCM is handling the call forward. CUCM is sending an UPDATE to cube and cube is forwarding this to your ITSP. Your ITSP doesn't seem to like the UPDATE and subsequently rejecting the call..

After cube received the UPDATE from cucm, it is sent to your ITSP. You can see this below....

Sep 29 03:34:33.064: //1308/57D9EA5A81D6/SIP/Msg/ccsipDisplayMsg:
Sent:
UPDATE sip:2892315943@209.183.11.198:5060 SIP/2.0
Via: SIP/2.0/UDP 10.13.255.2:5060;branch=z9hG4bK526261E
From: "Ajlal Haider" <sip:2894705344@10.13.255.2:5060>;tag=5AE5BEC-2487
To: <sip:2892315943@bvoice.primus.ca>;tag=3620950464-953501
Date: Mon, 29 Sep 2014 03:34:25 GMT
Call-ID: 3968553-3620950464-953489@msw-01b-tor.sbcsbc.primus.ca
User-Agent: Cisco-SIPGateway/IOS-15.2.4.M6a
Max-Forwards: 70
Supported: timer,resource-priority,replaces,sdp-anat
Timestamp: 1411961673
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 UPDATE
Contact: <sip:2894705344@10.13.255.2:5060>
Min-SE:  1800
Content-Length: 0

+++Immediately your ITSP sends a 481+++
Sep 29 03:34:33.072: //1308/57D9EA5A81D6/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 481 CallLeg/Transaction doesnt exist
Via: SIP/2.0/UDP 10.13.255.2:5060;received=173.231.121.118;branch=z9hG4bK526261E
From: "Ajlal Haider" <sip:2894705344@10.13.255.2:5060>;tag=5AE5BEC-2487
To: <sip:2892315943@bvoice.primus.ca>;tag=3620950464-953501
Call-ID: 3968553-3620950464-953489@msw-01b-tor.sbcsbc.primus.ca
CSeq: 101 UPDATE
Content-Length: 0

To resolve this you can use a feature called "re-INVITE/UPDATE consumption on CUBE"

To do this configure the following either at the global level or dial-peer level.

Device(config)# voice service voip
Device(conf-voi-serv)# sip
Device(conf-serv-sip)# midcall-signaling passthru media-change

dial-peer voice xxx voip (xxx is the dial-peer tag going to your ITSP)
voice-class sip mid-call signaling passthru media-change

I suggest that you remove the midcall-signalling passthru on your cube config and use this one...midcall-signaling passthru media-change

Test again and let us know

[Ajlal Haider]

I removed the midcall-signalling passthru and used midcall-signaling passthru media-change... But still the same result. I'll paste the debug shortly. AJ

[Ajlal Haider]

The midcall-signalling passthru media-change command doesn't seem to be doing anything. Please see the debug below.

Sep 30 02:37:51.373: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:2894705344@10.10.10.10:5060 SIP/2.0
Max-Forwards: 9
Session-Expires: 1800;refresher=uac
Min-SE: 90
Supported: timer, 100rel
To: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>
From: <sip:2892315943@bvoice.primus.ca>;tag=3621033471-372567
Call-ID: 4083412-3621033471-372562@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 INVITE
Allow: UPDATE
Allow: INFO
Allow: NOTIFY
Allow: REFER
Allow: PRACK
Allow: OPTIONS
Allow: INVITE
Allow: CANCEL
Allow: BYE
Allow: ACK
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK4875f78f8805180961b2d2003c46477f
Contact: <sip:2892315943@209.183.11.198:5060>
Content-Type: application/sdp
Accept: application/sdp
Content-Length: 286

v=0
o=msw-01b-tor 14731294 1 IN IP4 209.183.11.198
s=sip call
c=IN IP4 209.183.11.199
t=0 0
m=audio 35654 RTP/AVP 18 0 101
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=silenceSupp:off - - - -
a=ptime:20

Sep 30 02:37:51.381: //2903/9B894BDD8663/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK4875f78f8805180961b2d2003c46477f
From: <sip:2892315943@bvoice.primus.ca>;tag=3621033471-372567
To: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>
Date: Tue, 30 Sep 2014 02:37:51 GMT
Call-ID: 4083412-3621033471-372562@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-15.2.4.M6a
Content-Length: 0

Sep 30 02:37:51.385: //2904/9B894BDD8663/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:5344@10.13.11.30:5060 SIP/2.0
Via: SIP/2.0/UDP 10.10.10.10:5060;branch=z9hG4bKA6533F
From: "2892315943" <sip:2892315943@10.10.10.10>;tag=AA0ECD0-C78
To: <sip:5344@10.13.11.30>
Date: Tue, 30 Sep 2014 02:37:51 GMT
Call-ID: 9B8A842D-478111E4-8669A63A-35436957@10.10.10.10
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE:  1800
Cisco-Guid: 2609466333-1199641060-2254677562-0893610327
User-Agent: Cisco-SIPGateway/IOS-15.2.4.M6a
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Timestamp: 1412044671
Contact: <sip:2892315943@10.10.10.10:5060>
Expires: 180
Allow-Events: telephone-event
Max-Forwards: 8
Cisco-Gcid: 9B894BDD-4781-11E4-8666-A63A35436957
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 303

v=0
o=CiscoSystemsSIP-GW-UserAgent 9557 1642 IN IP4 10.10.10.10
s=SIP Call
c=IN IP4 10.10.10.10
t=0 0
m=audio 17756 RTP/AVP 18 0 101 19
c=IN IP4 10.10.10.10
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=rtpmap:19 CN/8000

Sep 30 02:37:51.389: //2904/9B894BDD8663/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.10.10.10:5060;branch=z9hG4bKA6533F
From: "2892315943" <sip:2892315943@10.10.10.10>;tag=AA0ECD0-C78
To: <sip:5344@10.13.11.30>
Date: Tue, 30 Sep 2014 02:37:51 GMT
Call-ID: 9B8A842D-478111E4-8669A63A-35436957@10.10.10.10
CSeq: 101 INVITE
Allow-Events: presence
Content-Length: 0

Sep 30 02:37:51.453: //2904/9B894BDD8663/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 10.10.10.10:5060;branch=z9hG4bKA6533F
From: "2892315943" <sip:2892315943@10.10.10.10>;tag=AA0ECD0-C78
To: <sip:5344@10.13.11.30>;tag=59410~4f15e75f-71d6-4781-b558-cb015d44c299-26216795
Date: Tue, 30 Sep 2014 02:37:51 GMT
Call-ID: 9B8A842D-478111E4-8669A63A-35436957@10.10.10.10
CSeq: 101 INVITE
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
Allow-Events: presence
Server: Cisco-CUCM10.5
Call-Info: <urn:x-cisco-remotecc:callinfo>;x-cisco-video-traffic-class=DESKTOP
Supported: X-cisco-srtp-fallback
Supported: Geolocation
P-Asserted-Identity: "Ajlal Haider" <sip:5344@10.13.11.30>
Remote-Party-ID: "Ajlal Haider" <sip:5344@10.13.11.30>;party=called;screen=yes;privacy=off
Contact: <sip:5344@10.13.11.30:5060>
Content-Length: 0

Sep 30 02:37:51.457: //2903/9B894BDD8663/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK4875f78f8805180961b2d2003c46477f
From: <sip:2892315943@bvoice.primus.ca>;tag=3621033471-372567
To: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>;tag=AA0ED14-181
Date: Tue, 30 Sep 2014 02:37:51 GMT
Call-ID: 4083412-3621033471-372562@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 INVITE
Require: 100rel
RSeq: 5352
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Contact: <sip:5344@10.10.10.10:5060>
Server: Cisco-SIPGateway/IOS-15.2.4.M6a
Content-Length: 0

Sep 30 02:37:51.509: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
PRACK sip:2894705344@10.10.10.10:5060 SIP/2.0
Max-Forwards: 9
RAck: 5352 1 INVITE
To: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>;tag=AA0ED14-181
From: <sip:2892315943@bvoice.primus.ca>;tag=3621033471-372567
Call-ID: 4083412-3621033471-372562@msw-01b-tor.sbcsbc.primus.ca
CSeq: 2 PRACK
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK22ba71b9ac7ae868f3d53f5b20bea22d
Contact: <sip:2892315943@209.183.11.198:5060>
Content-Length: 0

Sep 30 02:37:51.509: //2903/9B894BDD8663/SIP/Msg/ccsipDisplayMsg:
Sent:

SEC-HO-VGATEWAY01(conf-serv-sip)#SIP/2.0 200 OK
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK22ba71b9ac7ae868f3d53f5b20bea22d
From: <sip:2892315943@bvoice.primus.ca>;tag=3621033471-372567
To: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>;tag=AA0ED14-181
Date: Tue, 30 Sep 2014 02:37:51 GMT
Call-ID: 4083412-3621033471-372562@msw-01b-tor.sbcsbc.primus.ca
Server: Cisco-SIPGateway/IOS-15.2.4.M6a
CSeq: 2 PRACK
Content-Length: 0

SEC-HO-VGATEWAY01(conf-serv-sip)#
Sep 30 02:37:59.517: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
UPDATE sip:2892315943@10.10.10.10:5060 SIP/2.0
Via: SIP/2.0/UDP 10.13.11.30:5060;branch=z9hG4bK21c57480dfa7
From: <sip:5344@10.13.11.30>;tag=59410~4f15e75f-71d6-4781-b558-cb015d44c299-26216795
To: "2892315943" <sip:2892315943@10.10.10.10>;tag=AA0ECD0-C78
Date: Tue, 30 Sep 2014 02:37:51 GMT
Call-ID: 9B8A842D-478111E4-8669A63A-35436957@10.10.10.10
User-Agent: Cisco-CUCM10.5
Max-Forwards: 70
Supported: timer,resource-priority,replaces
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 101 UPDATE
Call-Info: <urn:x-cisco-remotecc:callinfo>;x-cisco-video-traffic-class=MIXED
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Session-Expires:  1800;refresher=uac
Min-SE:  1800
P-Preferred-Identity: <sip:18000@10.13.11.30>
Remote-Party-ID: <sip:18000@10.13.11.30>;party=calling;screen=no;privacy=off
Contact: <sip:5344@10.13.11.30:5060>
Content-Length: 0

Sep 30 02:37:59.521: //2904/9B894BDD8663/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.13.11.30:5060;branch=z9hG4bK21c57480dfa7
From: <sip:5344@10.13.11.30>;tag=59410~4f15e75f-71d6-4781-b558-cb015d44c299-26216795
To: "2892315943" <sip:2892315943@10.10.10.10>;tag=AA0ECD0-C78
Date: Tue, 30 Sep 2014 02:37:59 GMT
Call-ID: 9B8A842D-478111E4-8669A63A-35436957@10.10.10.10
Server: Cisco-SIPGateway/IOS-15.2.4.M6a
CSeq: 101 UPDATE
Allow-Events: telephone-event
Contact: <sip:2892315943@10.10.10.10:5060>
Content-Length: 0

Sep 30 02:37:59.521: //2903/9B894BDD8663/SIP/Msg/ccsipDisplayMsg:
Sent:
UPDATE sip:2892315943@209.183.11.198:5060 SIP/2.0
Via: SIP/2.0/UDP 10.10.10.10:5060;branch=z9hG4bKA66D31
From: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>;tag=AA0ED14-181
To: <sip:2892315943@bvoice.primus.ca>;tag=3621033471-372567
Date: Tue, 30 Sep 2014 02:37:51 GMT
Call-ID: 4083412-3621033471-372562@msw-01b-tor.sbcsbc.primus.ca
User-Agent: Cisco-SIPGateway/IOS-15.2.4.M6a
Max-Forwards: 70
Supported: timer,resource-priority,replaces,sdp-anat
Timestamp: 1412044679
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 UPDATE
Contact: <sip:2894705344@10.10.10.10:5060>
Min-SE:  1800
Content-Length: 0

Sep 30 02:37:59.525: //2903/9B894BDD8663/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 481 CallLeg/Transaction doesnt exist
Via: SIP/2.0/UDP 10.10.10.10:5060;received=10.10.10.10;branch=z9hG4bKA66D31
From: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>;tag=AA0ED14-181
To: <sip:2892315943@bvoice.primus.ca>;tag=3621033471-372567
Call-ID: 4083412-3621033471-372562@msw-01b-tor.sbcsbc.primus.ca
CSeq: 101 UPDATE
Content-Length: 0

Sep 30 02:37:59.529: //2903/9B894BDD8663/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 487 Request Cancelled
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK4875f78f8805180961b2d2003c46477f
From: <sip:2892315943@bvoice.primus.ca>;tag=3621033471-372567
To: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>;tag=AA0ED14-181
Call-ID: 4083412-3621033471-372562@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 INVITE
Reason: Q.850;cause=127
Content-Length: 0

Sep 30 02:37:59.529: //2904/9B894BDD8663/SIP/Msg/ccsipDisplayMsg:
Sent:
CANCEL sip:5344@10.13.11.30:5060 SIP/2.0
Via: SIP/2.0/UDP 10.10.10.10:5060;branch=z9hG4bKA6533F
From: "2892315943" <sip:2892315943@10.10.10.10>;tag=AA0ECD0-C78
To: <sip:5344@10.13.11.30>
Date: Tue, 30 Sep 2014 02:37:59 GMT
Call-ID: 9B8A842D-478111E4-8669A63A-35436957@10.10.10.10
CSeq: 101 CANCEL
Max-Forwards: 70
Timestamp: 1412044679
Reason: Q.850;cause=127
Content-Length: 0

Sep 30 02:37:59.533: //2904/9B894BDD8663/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.10.10.10:5060;branch=z9hG4bKA6533F
From: "2892315943" <sip:2892315943@10.10.10.10>;tag=AA0ECD0-C78
To: <sip:5344@10.13.11.30>
Date: Tue, 30 Sep 2014 02:37:59 GMT
Call-ID: 9B8A842D-478111E4-8669A63A-35436957@10.10.10.10
Server: Cisco-CUCM10.5
CSeq: 101 CANCEL
Content-Length: 0

Sep 30 02:37:59.533: //2904/9B894BDD8663/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 487 Request Cancelled
Via: SIP/2.0/UDP 10.10.10.10:5060;branch=z9hG4bKA6533F
From: "2892315943" <sip:2892315943@10.10.10.10>;tag=AA0ECD0-C78
To: <sip:5344@10.13.11.30>;tag=59410~4f15e75f-71d6-4781-b558-cb015d44c299-26216795
Date: Tue, 30 Sep 2014 02:37:59 GMT
Call-ID: 9B8A842D-478111E4-8669A63A-35436957@10.10.10.10
CSeq: 101 INVITE
Allow-Events: presence
Reason: Q.850;cause=127
Server: Cisco-CUCM10.5
Content-Length: 0

Sep 30 02:37:59.537: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:5344@10.13.11.30:5060 SIP/2.0
Via: SIP/2.0/UDP 10.10.10.10:5060;branch=z9hG4bKA6533F
From: "2892315943" <sip:2892315943@10.10.10.10>;tag=AA0ECD0-C78
To: <sip:5344@10.13.11.30>;tag=59410~4f15e75f-71d6-4781-b558-cb015d44c299-26216795
Date: Tue, 30 Sep 2014 02:37:59 GMT
Call-ID: 9B8A842D-478111E4-8669A63A-35436957@10.10.10.10
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: telephone-event
Content-Length: 0

Sep 30 02:37:59.537: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
ACK sip:2898413174@10.10.10.10:5060 SIP/2.0
Max-Forwards: 70
To: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>;tag=AA0ED14-181
From: <sip:2892315943@bvoice.primus.ca>;tag=3621033471-372567
Call-ID: 4083412-3621033471-372562@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 ACK
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK4875f78f8805180961b2d2003c46477f
Contact: <sip:2892315943@209.183.11.198:5060>
Content-Length: 0

Sep 30 02:38:00.029: //2903/9B894BDD8663/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 487 Request Cancelled
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK4875f78f8805180961b2d2003c46477f
From: <sip:2892315943@bvoice.primus.ca>;tag=3621033471-372567
To: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>;tag=AA0ED14-181
Date: Tue, 30 Sep 2014 02:37:51 GMT
Call-ID: 4083412-3621033471-372562@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 INVITE
Allow-Events: telephone-event
Reason: Q.850;cause=127
Server: Cisco-SIPGateway/IOS-15.2.4.M6a
Content-Length: 0

Sep 30 02:38:00.033: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:

SEC-HO-VGATEWAY01(conf-serv-sip)#ACK sip:2898413174@10.10.10.10:5060 SIP/2.0
Max-Forwards: 70
To: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>;tag=AA0ED14-181
From: <sip:2892315943@bvoice.primus.ca>;tag=3621033471-372567
Call-ID: 4083412-3621033471-372562@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 ACK
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK4875f78f8805180961b2d2003c46477f
Contact: <sip:2892315943@209.183.11.198:5060>
Content-Length: 0

Sep 30 02:38:01.029: //2903/9B894BDD8663/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 487 Request Cancelled
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK4875f78f8805180961b2d2003c46477f
From: <sip:2892315943@bvoice.primus.ca>;tag=3621033471-372567
To: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>;tag=AA0ED14-181
Date: Tue, 30 Sep 2014 02:37:51 GMT
Call-ID: 4083412-3621033471-372562@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 INVITE
Allow-Events: telephone-event
Reason: Q.850;cause=127
Server: Cisco-SIPGateway/IOS-15.2.4.M6a
Content-Length: 0

Sep 30 02:38:01.033: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:

SEC-HO-VGATEWAY01(conf-serv-sip)#ACK sip:2898413174@10.10.10.10:5060 SIP/2.0
Max-Forwards: 70
To: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>;tag=AA0ED14-181
From: <sip:2892315943@bvoice.primus.ca>;tag=3621033471-372567
Call-ID: 4083412-3621033471-372562@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 ACK
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK4875f78f8805180961b2d2003c46477f
Contact: <sip:2892315943@209.183.11.198:5060>
Content-Length: 0

SEC-HO-VGATEWAY01(conf-serv-sip)#
Sep 30 02:38:03.029: //2903/9B894BDD8663/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 487 Request Cancelled
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK4875f78f8805180961b2d2003c46477f
From: <sip:2892315943@bvoice.primus.ca>;tag=3621033471-372567
To: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>;tag=AA0ED14-181
Date: Tue, 30 Sep 2014 02:37:51 GMT
Call-ID: 4083412-3621033471-372562@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 INVITE
Allow-Events: telephone-event
Reason: Q.850;cause=127
Server: Cisco-SIPGateway/IOS-15.2.4.M6a
Content-Length: 0

Sep 30 02:38:03.037: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:

SEC-HO-VGATEWAY01(conf-serv-sip)#ACK sip:2898413174@10.10.10.10:5060 SIP/2.0
Max-Forwards: 70
To: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>;tag=AA0ED14-181
From: <sip:2892315943@bvoice.primus.ca>;tag=3621033471-372567
Call-ID: 4083412-3621033471-372562@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 ACK
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK4875f78f8805180961b2d2003c46477f
Contact: <sip:2892315943@209.183.11.198:5060>
Content-Length: 0

SEC-HO-VGATEWAY01(conf-serv-sip)#
Sep 30 02:38:07.029: //2903/9B894BDD8663/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 487 Request Cancelled
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK4875f78f8805180961b2d2003c46477f
From: <sip:2892315943@bvoice.primus.ca>;tag=3621033471-372567
To: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>;tag=AA0ED14-181
Date: Tue, 30 Sep 2014 02:37:51 GMT
Call-ID: 4083412-3621033471-372562@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 INVITE
Allow-Events: telephone-event
Reason: Q.850;cause=127
Server: Cisco-SIPGateway/IOS-15.2.4.M6a
Content-Length: 0

Sep 30 02:38:07.033: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:

SEC-HO-VGATEWAY01(conf-serv-sip)#un allACK sip:2898413174@10.10.10.10:5060 SIP/2.0
Max-Forwards: 70
To: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>;tag=AA0ED14-181
From: <sip:2892315943@bvoice.primus.ca>;tag=3621033471-372567
Call-ID: 4083412-3621033471-372562@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 ACK
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK4875f78f8805180961b2d2003c46477f
Contact: <sip:2892315943@209.183.11.198:5060>
Content-Length: 0

SEC-HO-VGATEWAY01(conf-serv-sip)#un all
Sep 30 02:38:11.037: //2903/9B894BDD8663/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 487 Request Cancelled
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK4875f78f8805180961b2d2003c46477f
From: <sip:2892315943@bvoice.primus.ca>;tag=3621033471-372567
To: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>;tag=AA0ED14-181
Date: Tue, 30 Sep 2014 02:37:51 GMT
Call-ID: 4083412-3621033471-372562@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 INVITE
Allow-Events: telephone-event
Reason: Q.850;cause=127
Server: Cisco-SIPGateway/IOS-15.2.4.M6a
Content-Length: 0

Sep 30 02:38:11.041: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:

SEC-HO-VGATEWAY01(conf-serv-sip)#un allACK sip:2898413174@10.10.10.10:5060 SIP/2.0
Max-Forwards: 70
To: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>;tag=AA0ED14-181
From: <sip:2892315943@bvoice.primus.ca>;tag=3621033471-372567
Call-ID: 4083412-3621033471-372562@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 ACK
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK4875f78f8805180961b2d2003c46477f
Contact: <sip:2892315943@209.183.11.198:5060>
Content-Length: 0

SEC-HO-VGATEWAY01(conf-serv-sip)#un all
                                  ^
% Invalid input detected at '^' marker.

SEC-HO-VGATEWAY01(conf-serv-sip)#
Sep 30 02:38:15.038: //2903/9B894BDD8663/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 487 Request Cancelled
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK4875f78f8805180961b2d2003c46477f
From: <sip:2892315943@bvoice.primus.ca>;tag=3621033471-372567
To: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>;tag=AA0ED14-181
Date: Tue, 30 Sep 2014 02:37:51 GMT
Call-ID: 4083412-3621033471-372562@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 INVITE
Allow-Events: telephone-event
Reason: Q.850;cause=127
Server: Cisco-SIPGateway/IOS-15.2.4.M6a
Content-Length: 0

Sep 30 02:38:15.042: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:

SEC-HO-VGATEWAY01(conf-serv-sip)#ACK sip:2898413174@10.10.10.10:5060 SIP/2.0
Max-Forwards: 70
To: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>;tag=AA0ED14-181
From: <sip:2892315943@bvoice.primus.ca>;tag=3621033471-372567
Call-ID: 4083412-3621033471-372562@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 ACK
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK4875f78f8805180961b2d2003c46477f
Contact: <sip:2892315943@209.183.11.198:5060>
Content-Length: 0

SEC-HO-VGATEWAY01(conf-serv-sip)#do a
Sep 30 02:38:16.766: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
REGISTER sip:bvoice.primus.ca:5060 SIP/2.0
Via: SIP/2.0/UDP 10.10.10.10:5060;branch=z9hG4bKA67126
From: <sip:2898413174@bvoice.primus.ca>;tag=AA14FF4-66A
To: <sip:2898413174@bvoice.primus.ca>
Date: Tue, 30 Sep 2014 02:38:16 GMT
Call-ID: 56C207D0-45E211E4-8002A63A-35436957
User-Agent: Cisco-SIPGateway/IOS-15.2.4.M6a
Max-Forwards: 70
Timestamp: 1412044696
CSeq: 2280 REGISTER
Contact: <sip:2898413174@10.10.10.10:5060>
Expires:  3600
Supported: path
Content-Length: 0

Sep 30 02:38:16.770: //2909/000000000000/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.10.10.10:5060;received=10.10.10.10;branch=z9hG4bKA67126
From: <sip:2898413174@bvoice.primus.ca>;tag=AA14FF4-66A
To: <sip:2898413174@bvoice.primus.ca>
Call-ID: 56C207D0-45E211E4-8002A63A-35436957
CSeq: 2280 REGISTER
Content-Length: 0

Sep 30 02:38:16.770: //2909/000000000000/SIP/Msg/ccsipDisplayMsg:
Received:

SEC-HO-VGATEWAY01(conf-serv-sip)#do unSIP/2.0 200 OK
Via: SIP/2.0/UDP 10.10.10.10:5060;received=10.10.10.10;branch=z9hG4bKA67126
To: <sip:2898413174@bvoice.primus.ca>;tag=3621033496-768718
From: <sip:2898413174@bvoice.primus.ca>;tag=AA14FF4-66A
Call-ID: 56C207D0-45E211E4-8002A63A-35436957
CSeq: 2280 REGISTER
Allow: INVITE, BYE, OPTIONS, CANCEL, ACK, REGISTER, NOTIFY, INFO, REFER, SUBSCRIBE, PRACK, UPDATE, MESSAGE, PUBLISH
Contact: <sip:2898413174@10.10.10.10:5060>
Expires: 109
Content-Length: 0

[Carlo Poggiarelli]

Hi.

Under voice service voip try

no supplementary-service sip refer

no supplementary-service sip moved-temporarily

HTH

Regards

Carlo

[Ajlal Haider]

Carlo,

I already have these commands configured.

Thanks,

AJ

[Ayodeji Okanlawon]

OK, lets try this..

voice service voip  
sip
midcall-signaling block
midcall-signaling passthru media-change

then add this..

voice service voip
media flow-through

Test again and send us the logs. We need to ensure the UPDATE is not sent to your ITSP, that's where the issue is

[Ajlal Haider]

I tried to use both midcall-signaling block and midcall-signaling passthru media-change but it only allows me to use one and gives an error that the other command needs to be removed first.

So I tried midcall-signalling block and media flow-through, here is the debug after that. UPDATE can't seem to be stopped for some reason.

Sep 30 15:57:39.542: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:2894705344@10.10.10.10:5060 SIP/2.0
Max-Forwards: 9
Session-Expires: 1800;refresher=uac
Min-SE: 90
Supported: timer, 100rel
To: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>
From: <sip:2892315943@bvoice.primus.ca>;tag=3621081459-545982
Call-ID: 4145019-3621081459-545978@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 INVITE
Allow: UPDATE
Allow: INFO
Allow: NOTIFY
Allow: REFER
Allow: PRACK
Allow: OPTIONS
Allow: INVITE
Allow: CANCEL
Allow: BYE
Allow: ACK
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK3825e2263b6c095f197fa01891267f4b
Contact: <sip:2892315943@209.183.11.198:5060>
Content-Type: application/sdp
Accept: application/sdp
Content-Length: 286

v=0
o=msw-01b-tor 16055410 1 IN IP4 209.183.11.198
s=sip call
c=IN IP4 209.183.11.199
t=0 0
m=audio 44594 RTP/AVP 18 0 101
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=silenceSupp:off - - - -
a=ptime:20

Sep 30 15:57:39.550: //547/56B61F428100/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK3825e2263b6c095f197fa01891267f4b
From: <sip:2892315943@bvoice.primus.ca>;tag=3621081459-545982
To: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>
Date: Tue, 30 Sep 2014 15:57:39 GMT
Call-ID: 4145019-3621081459-545978@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-15.2.4.M6a
Content-Length: 0

Sep 30 15:57:39.550: //548/56B61F428100/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:5344@10.13.11.30:5060 SIP/2.0
Via: SIP/2.0/UDP 10.10.10.10:5060;branch=z9hG4bK1CE185
Remote-Party-ID: "2892315943" <sip:2892315943@10.10.10.10>;party=calling;screen=no;privacy=off
From: "2892315943" <sip:2892315943@10.10.10.10>;tag=1EB7B80-EC1
To: <sip:5344@10.13.11.30>
Date: Tue, 30 Sep 2014 15:57:39 GMT
Call-ID: 56B75792-47F111E4-8106E421-AEDAF9E9@10.10.10.10
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE:  1800
Cisco-Guid: 1454776130-1206981092-2164319265-2933586409
User-Agent: Cisco-SIPGateway/IOS-15.2.4.M6a
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Timestamp: 1412092659
Contact: <sip:2892315943@10.10.10.10:5060>
Expires: 180
Allow-Events: telephone-event
Max-Forwards: 8
Cisco-Gcid: 56B6BB6A-47F1-11E4-8103-E421AEDAF9E9
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 267

v=0
o=CiscoSystemsSIP-GW-UserAgent 8727 266 IN IP4 10.10.10.10
s=SIP Call
c=IN IP4 10.10.10.10
t=0 0
m=audio 16650 RTP/AVP 0 101 19
c=IN IP4 10.10.10.10
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=rtpmap:19 CN/8000
a=ptime:20

Sep 30 15:57:39.554: //548/56B61F428100/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.10.10.10:5060;branch=z9hG4bK1CE185
From: "2892315943" <sip:2892315943@10.10.10.10>;tag=1EB7B80-EC1
To: <sip:5344@10.13.11.30>
Date: Tue, 30 Sep 2014 15:57:39 GMT
Call-ID: 56B75792-47F111E4-8106E421-AEDAF9E9@10.10.10.10
CSeq: 101 INVITE
Allow-Events: presence
Content-Length: 0

Sep 30 15:57:39.678: //548/56B61F428100/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 10.10.10.10:5060;branch=z9hG4bK1CE185
From: "2892315943" <sip:2892315943@10.10.10.10>;tag=1EB7B80-EC1
To: <sip:5344@10.13.11.30>;tag=66620~4f15e75f-71d6-4781-b558-cb015d44c299-26217420
Date: Tue, 30 Sep 2014 15:57:39 GMT
Call-ID: 56B75792-47F111E4-8106E421-AEDAF9E9@10.10.10.10
CSeq: 101 INVITE
Require: 100rel
RSeq: 2059953842
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
Allow-Events: presence
Server: Cisco-CUCM10.5
Call-Info: <urn:x-cisco-remotecc:callinfo>;x-cisco-video-traffic-class=DESKTOP
Supported: X-cisco-srtp-fallback
Supported: Geolocation
P-Asserted-Identity: "Ajlal Haider" <sip:5344@10.13.11.30>
Remote-Party-ID: "Ajlal Haider" <sip:5344@10.13.11.30>;party=called;screen=yes;privacy=off
Contact: <sip:5344@10.13.11.30:5060>
Content-Length: 0

Sep 30 15:57:39.682: //548/56B61F428100/SIP/Msg/ccsipDisplayMsg:
Sent:
PRACK sip:5344@10.13.11.30:5060 SIP/2.0
Via: SIP/2.0/UDP 10.10.10.10:5060;branch=z9hG4bK1CF928
From: "2892315943" <sip:2892315943@10.10.10.10>;tag=1EB7B80-EC1
To: <sip:5344@10.13.11.30>;tag=66620~4f15e75f-71d6-4781-b558-cb015d44c299-26217420
Date: Tue, 30 Sep 2014 15:57:39 GMT
Call-ID: 56B75792-47F111E4-8106E421-AEDAF9E9@10.10.10.10
CSeq: 102 PRACK
RAck: 2059953842 101 INVITE
Allow-Events: telephone-event
Max-Forwards: 70
Content-Length: 0

Sep 30 15:57:39.682: //547/56B61F428100/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK3825e2263b6c095f197fa01891267f4b
From: <sip:2892315943@bvoice.primus.ca>;tag=3621081459-545982
To: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>;tag=1EB7C04-2129
Date: Tue, 30 Sep 2014 15:57:39 GMT
Call-ID: 4145019-3621081459-545978@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 INVITE
Require: 100rel
RSeq: 1572
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Remote-Party-ID: "Ajlal Haider" <sip:5344@10.10.10.10>;party=called;screen=yes;privacy=off
Contact: <sip:5344@10.10.10.10:5060>
Server: Cisco-SIPGateway/IOS-15.2.4.M6a
Content-Length: 0

Sep 30 15:57:39.682: //548/56B61F428100/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.10.10.10:5060;branch=z9hG4bK1CF928
From: "2892315943" <sip:2892315943@10.10.10.10>;tag=1EB7B80-EC1
To: <sip:5344@10.13.11.30>;tag=66620~4f15e75f-71d6-4781-b558-cb015d44c299-26217420
Date: Tue, 30 Sep 2014 15:57:39 GMT
Call-ID: 56B75792-47F111E4-8106E421-AEDAF9E9@10.10.10.10
Server: Cisco-CUCM10.5
CSeq: 102 PRACK
Content-Length: 0

Sep 30 15:57:39.734: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
PRACK sip:2894705344@10.10.10.10:5060 SIP/2.0
Max-Forwards: 9
RAck: 1572 1 INVITE
To: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>;tag=1EB7C04-2129
From: <sip:2892315943@bvoice.primus.ca>;tag=3621081459-545982
Call-ID: 4145019-3621081459-545978@msw-01b-tor.sbcsbc.primus.ca
CSeq: 2 PRACK
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK82365661dabd3f09092f58567d627cd9
Contact: <sip:2892315943@209.183.11.198:5060>
Content-Length: 0

Sep 30 15:57:39.734: //547/56B61F428100/SIP/Msg/ccsipDisplayMsg:
Sent:

SEC-HO-VGATEWAY01#SIP/2.0 200 OK
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK82365661dabd3f09092f58567d627cd9
From: <sip:2892315943@bvoice.primus.ca>;tag=3621081459-545982
To: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>;tag=1EB7C04-2129
Date: Tue, 30 Sep 2014 15:57:39 GMT
Call-ID: 4145019-3621081459-545978@msw-01b-tor.sbcsbc.primus.ca
Server: Cisco-SIPGateway/IOS-15.2.4.M6a
CSeq: 2 PRACK
Content-Length: 0

SEC-HO-VGATEWAY01#
Sep 30 15:57:47.726: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
UPDATE sip:2892315943@10.10.10.10:5060 SIP/2.0
Via: SIP/2.0/UDP 10.13.11.30:5060;branch=z9hG4bK26cf512b881a
From: <sip:5344@10.13.11.30>;tag=66620~4f15e75f-71d6-4781-b558-cb015d44c299-26217420
To: "2892315943" <sip:2892315943@10.10.10.10>;tag=1EB7B80-EC1
Date: Tue, 30 Sep 2014 15:57:39 GMT
Call-ID: 56B75792-47F111E4-8106E421-AEDAF9E9@10.10.10.10
User-Agent: Cisco-CUCM10.5
Max-Forwards: 70
Supported: timer,resource-priority,replaces
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 101 UPDATE
Call-Info: <urn:x-cisco-remotecc:callinfo>;x-cisco-video-traffic-class=MIXED
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Session-Expires:  1800;refresher=uac
Min-SE:  1800
P-Preferred-Identity: <sip:18000@10.13.11.30>
Remote-Party-ID: <sip:18000@10.13.11.30>;party=calling;screen=no;privacy=off
Contact: <sip:5344@10.13.11.30:5060>
Content-Length: 0

Sep 30 15:57:47.730: //548/56B61F428100/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.13.11.30:5060;branch=z9hG4bK26cf512b881a
From: <sip:5344@10.13.11.30>;tag=66620~4f15e75f-71d6-4781-b558-cb015d44c299-26217420
To: "2892315943" <sip:2892315943@10.10.10.10>;tag=1EB7B80-EC1
Date: Tue, 30 Sep 2014 15:57:47 GMT
Call-ID: 56B75792-47F111E4-8106E421-AEDAF9E9@10.10.10.10
Server: Cisco-SIPGateway/IOS-15.2.4.M6a
CSeq: 101 UPDATE
Allow-Events: telephone-event
Contact: <sip:18000@10.10.10.10:5060>
Content-Length: 0

Sep 30 15:57:47.730: //547/56B61F428100/SIP/Msg/ccsipDisplayMsg:
Sent:
UPDATE sip:2892315943@209.183.11.198:5060 SIP/2.0
Via: SIP/2.0/UDP 10.10.10.10:5060;branch=z9hG4bK1D02C1
From: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>;tag=1EB7C04-2129
To: <sip:2892315943@bvoice.primus.ca>;tag=3621081459-545982
Date: Tue, 30 Sep 2014 15:57:39 GMT
Call-ID: 4145019-3621081459-545978@msw-01b-tor.sbcsbc.primus.ca
User-Agent: Cisco-SIPGateway/IOS-15.2.4.M6a
Max-Forwards: 70
Supported: timer,resource-priority,replaces,sdp-anat
Timestamp: 1412092667
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 UPDATE
Contact: <sip:2894705344@10.10.10.10:5060>
Min-SE:  1800
Remote-Party-ID: <sip:18000@10.10.10.10>;party=called;screen=no;privacy=off
Content-Length: 0

Sep 30 15:57:47.734: //547/56B61F428100/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 481 CallLeg/Transaction doesnt exist
Via: SIP/2.0/UDP 10.10.10.10:5060;received=10.10.10.10;branch=z9hG4bK1D02C1
From: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>;tag=1EB7C04-2129
To: <sip:2892315943@bvoice.primus.ca>;tag=3621081459-545982
Call-ID: 4145019-3621081459-545978@msw-01b-tor.sbcsbc.primus.ca
CSeq: 101 UPDATE
Content-Length: 0

Sep 30 15:57:47.738: //547/56B61F428100/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 487 Request Cancelled
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK3825e2263b6c095f197fa01891267f4b
From: <sip:2892315943@bvoice.primus.ca>;tag=3621081459-545982
To: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>;tag=1EB7C04-2129
Call-ID: 4145019-3621081459-545978@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 INVITE
Reason: Q.850;cause=127
Content-Length: 0

Sep 30 15:57:47.738: //548/56B61F428100/SIP/Msg/ccsipDisplayMsg:
Sent:
CANCEL sip:5344@10.13.11.30:5060 SIP/2.0
Via: SIP/2.0/UDP 10.10.10.10:5060;branch=z9hG4bK1CE185
From: "2892315943" <sip:2892315943@10.10.10.10>;tag=1EB7B80-EC1
To: <sip:5344@10.13.11.30>
Date: Tue, 30 Sep 2014 15:57:47 GMT
Call-ID: 56B75792-47F111E4-8106E421-AEDAF9E9@10.10.10.10
CSeq: 101 CANCEL
Max-Forwards: 70
Timestamp: 1412092667
Reason: Q.850;cause=127
Content-Length: 0

Sep 30 15:57:47.742: //548/56B61F428100/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.10.10.10:5060;branch=z9hG4bK1CE185
From: "2892315943" <sip:2892315943@10.10.10.10>;tag=1EB7B80-EC1
To: <sip:5344@10.13.11.30>
Date: Tue, 30 Sep 2014 15:57:47 GMT
Call-ID: 56B75792-47F111E4-8106E421-AEDAF9E9@10.10.10.10
Server: Cisco-CUCM10.5
CSeq: 101 CANCEL
Content-Length: 0

Sep 30 15:57:47.742: //548/56B61F428100/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 487 Request Cancelled
Via: SIP/2.0/UDP 10.10.10.10:5060;branch=z9hG4bK1CE185
From: "2892315943" <sip:2892315943@10.10.10.10>;tag=1EB7B80-EC1
To: <sip:5344@10.13.11.30>;tag=66620~4f15e75f-71d6-4781-b558-cb015d44c299-26217420
Date: Tue, 30 Sep 2014 15:57:47 GMT
Call-ID: 56B75792-47F111E4-8106E421-AEDAF9E9@10.10.10.10
CSeq: 101 INVITE
Allow-Events: presence
Reason: Q.850;cause=127
Server: Cisco-CUCM10.5
Content-Length: 0

Sep 30 15:57:47.746: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
ACK sip:2898413174@10.10.10.10:5060 SIP/2.0
Max-Forwards: 70
To: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>;tag=1EB7C04-2129
From: <sip:2892315943@bvoice.primus.ca>;tag=3621081459-545982
Call-ID: 4145019-3621081459-545978@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 ACK
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK3825e2263b6c095f197fa01891267f4b
Contact: <sip:2892315943@209.183.11.198:5060>
Content-Length: 0

Sep 30 15:57:47.746: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:

SEC-HO-VGATEWAY01#ACK sip:5344@10.13.11.30:5060 SIP/2.0
Via: SIP/2.0/UDP 10.10.10.10:5060;branch=z9hG4bK1CE185
From: "2892315943" <sip:2892315943@10.10.10.10>;tag=1EB7B80-EC1
To: <sip:5344@10.13.11.30>;tag=66620~4f15e75f-71d6-4781-b558-cb015d44c299-26217420
Date: Tue, 30 Sep 2014 15:57:47 GMT
Call-ID: 56B75792-47F111E4-8106E421-AEDAF9E9@10.10.10.10
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: telephone-event
Content-Length: 0

Sep 30 15:57:48.234: //547/56B61F428100/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 487 Request Cancelled
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK3825e2263b6c095f197fa01891267f4b
From: <sip:2892315943@bvoice.primus.ca>;tag=3621081459-545982
To: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>;tag=1EB7C04-2129
Date: Tue, 30 Sep 2014 15:57:39 GMT
Call-ID: 4145019-3621081459-545978@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 INVITE
Allow-Events: telephone-event
Reason: Q.850;cause=127
Server: Cisco-SIPGateway/IOS-15.2.4.M6a
Content-Length: 0

Sep 30 15:57:48.238: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:

SEC-HO-VGATEWAY01#ACK sip:2898413174@10.10.10.10:5060 SIP/2.0
Max-Forwards: 70
To: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>;tag=1EB7C04-2129
From: <sip:2892315943@bvoice.primus.ca>;tag=3621081459-545982
Call-ID: 4145019-3621081459-545978@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 ACK
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK3825e2263b6c095f197fa01891267f4b
Contact: <sip:2892315943@209.183.11.198:5060>
Content-Length: 0

Sep 30 15:57:49.234: //547/56B61F428100/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 487 Request Cancelled
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK3825e2263b6c095f197fa01891267f4b
From: <sip:2892315943@bvoice.primus.ca>;tag=3621081459-545982
To: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>;tag=1EB7C04-2129
Date: Tue, 30 Sep 2014 15:57:39 GMT
Call-ID: 4145019-3621081459-545978@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 INVITE
Allow-Events: telephone-event
Reason: Q.850;cause=127
Server: Cisco-SIPGateway/IOS-15.2.4.M6a
Content-Length: 0

Sep 30 15:57:49.238: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:

SEC-HO-VGATEWAY01#ACK sip:2898413174@10.10.10.10:5060 SIP/2.0
Max-Forwards: 70
To: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>;tag=1EB7C04-2129
From: <sip:2892315943@bvoice.primus.ca>;tag=3621081459-545982
Call-ID: 4145019-3621081459-545978@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 ACK
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK3825e2263b6c095f197fa01891267f4b
Contact: <sip:2892315943@209.183.11.198:5060>
Content-Length: 0

SEC-HO-VGATEWAY01#
Sep 30 15:57:51.234: //547/56B61F428100/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 487 Request Cancelled
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK3825e2263b6c095f197fa01891267f4b
From: <sip:2892315943@bvoice.primus.ca>;tag=3621081459-545982
To: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>;tag=1EB7C04-2129
Date: Tue, 30 Sep 2014 15:57:39 GMT
Call-ID: 4145019-3621081459-545978@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 INVITE
Allow-Events: telephone-event
Reason: Q.850;cause=127
Server: Cisco-SIPGateway/IOS-15.2.4.M6a
Content-Length: 0

Sep 30 15:57:51.238: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:

SEC-HO-VGATEWAY01#ACK sip:2898413174@10.10.10.10:5060 SIP/2.0
Max-Forwards: 70
To: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>;tag=1EB7C04-2129
From: <sip:2892315943@bvoice.primus.ca>;tag=3621081459-545982
Call-ID: 4145019-3621081459-545978@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 ACK
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK3825e2263b6c095f197fa01891267f4b
Contact: <sip:2892315943@209.183.11.198:5060>
Content-Length: 0

SEC-HO-VGATEWAY01#un all
Sep 30 15:57:55.234: //547/56B61F428100/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 487 Request Cancelled
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK3825e2263b6c095f197fa01891267f4b
From: <sip:2892315943@bvoice.primus.ca>;tag=3621081459-545982
To: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>;tag=1EB7C04-2129
Date: Tue, 30 Sep 2014 15:57:39 GMT
Call-ID: 4145019-3621081459-545978@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 INVITE
Allow-Events: telephone-event
Reason: Q.850;cause=127
Server: Cisco-SIPGateway/IOS-15.2.4.M6a
Content-Length: 0

Sep 30 15:57:55.238: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:

SEC-HO-VGATEWAY01#un all
All possible debugging has been turned off
SEC-HO-VGATEWAY01#ACK sip:2898413174@10.10.10.10:5060 SIP/2.0
Max-Forwards: 70
To: "Ajlal Haider" <sip:2894705344@10.10.10.10:5060>;tag=1EB7C04-2129
From: <sip:2892315943@bvoice.primus.ca>;tag=3621081459-545982
Call-ID: 4145019-3621081459-545978@msw-01b-tor.sbcsbc.primus.ca
CSeq: 1 ACK
Via: SIP/2.0/UDP 209.183.11.198:5060;branch=z9hG4bK3825e2263b6c095f197fa01891267f4b
Contact: <sip:2892315943@209.183.11.198:5060>
Content-Length: 0

[Ayodeji Okanlawon]

Hi,

Sorry for the late reply. Please try and downgrade or upgrade your iOS and test again 

[Suresh Subramanian · Accepted solution]

Hi,

for testing purpose, can you create the following SIP Profile and apply it to dial peer 1001 and then test it with same calling & called numbers please?

voice class sip-profiles 2
request ANY sip-header Allow-Header modify "UPDATE, " ""
response ANY sip-header Allow-Header modify "UPDATE, " ""

dial-peer voice 1001 voip
 description SIP TRUNK TO CUCM-PUB FOR 5XXX
 preference 1
 destination-pattern 5...
 session protocol sipv2
 session target ipv4:10.13.11.30
 voice-class codec 1  

voice-class sip profiles 2

dtmf-relay rtp-nte
!

[Ayodeji Okanlawon]

Suresh (+5), great idea. But..

Why use request ANY? The only affected request is the re-INVITE..

Also why apply the sip profile on dial-peer to cucm. It is CUCM sending UPDATE and CUBE can deal with it. I think the sip profile should be applied to the dial-peer going to the ITSP, so the UPDATE method is stripped off..

I think this profile may work better (I may be wrong, if I am forgive me)

voice class sip-profiles 100
request INVITE sip-header Allow-Header modify " UPDATE, " " "
request REINVITE sip-header Allow-Header modify " UPDATE, " " "

And it should be applied to the dial-peer towards ITSP..