03-23-2023
01:11 PM
- last edited on
03-24-2023
05:21 PM
by
Jimena Saez
Hello,
We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this call is sent to the voice box of the telephone station on which the reference is scheduled. I would like to see outsiders also transferred and not put in the voice box.
I know how to find myself in the configuration, but I'm not a specialist enough to know where exactly to look.
Do you have any suggestions?
Thank you very much for your support.
03-25-2023 05:28 AM
I can see call forward set external to Voice mail. Uncheck the voice mail box and mentioned the number to forward.
If calls from external which forward to an external number are failing, probably this is due to calling number which is send to ISP. Changing Last redirecting on gateway could solve it.
03-28-2023 12:42 PM
Thanks for your answer Nithin.
I unchecked every voicemail check box and pasted the external phone number in every fields just to make sure but its still forward me to the voice mail.
I also changed the Calling Party Selection to Last Redirected Number (External)
Do you have anything else in mind that I could try?
Thanks again
04-03-2023 07:45 AM
Hi,
No need to change the call forward external as you have already set the Call Forward All to external number. This configure will override the other call forward settings.
Can you tell us how you are routing the external calls, whether its via PRI or SIP trunk and if possible share the debugs from the gateway for one working (Call from internal number forwarded to external number) and one non working call (Call from external number) to check what is the Calling number being sent to provider.
If you are using PRI, get "debug isdn q931" and if you have SIP trunk, get "debug ccsip messages"
HTH
Rajan
Please mark all useful posts as helpful and solutions as accepted wherever applicable
05-15-2023 12:38 PM
in this case user needs to route the call to internal number not the external number
05-15-2023 12:44 PM
this configuration need to check the check following perameters
1.check if any application dial rule applied to discard any dight
2.check for forced authorisation code is applied for the routing
3.check if right css is applied for call forward option is applied
04-06-2023 08:48 AM
Run the DNA and share the call flow for external number forwarding.
Also put the number on call forward all section and provide the appropriate css.
Then check the Route Pattern for that external number if it’s on cucm or not.
If RP is there and pointing toward the correct voice Gateway then collect the debug from voice gateways and share here.
debug isdn q931
debug ccsip message
debug ccapi input
++show run
++show dial-peer voice summary
Pls rate if its “Helpful”. If this answered your question then pls click “Accept as Solution”.
BR,
Sadav Ansari
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