Facing issue during configuring new model cisco phone in call manager

[Yenosh]

We are configuring new phone model which is 8832 to call manager, their status is showing unknown. To configure new models do we need to install device pack? if so how to identify whether device packs are installed or not?

[Leonardo Santana]

Hi,

If you are able to search this model in your cucm the device is already enabled for this cucm.

whats your cucm version?

Is the mac address correct in cucm of the ip phone?

the ip phone is getting the correct ip address?

the network of this ip phone has the option 150?

[Yenosh]

Hi ,

Device pack was already there, MAC address and model number is correct but phone status is showing unknown. I dont have a control over network part , will check with other team weather option 150 is enabled or not?

[Nithin Eluvathingal]

From the phone settings check the below points.

• Check network settings. Verify the phone IP settings. Make sure the phone has right TFTP address.
• Check the status message 

 If you are registering the phone manually,  Make sure you entered the Correct MAC address and DN has been assigned. 

[Roger Kallberg]

As @Leonardo Santana wrote if you can select the model of the phone from the list when you create a new device you already have the needed information in the database of the specific model. If you wouldn't have had this you would need to find a device pack that has the model included in it. For the most the easiest would be to simply get the very latest device pack and read the readme file for it as that lists all the models of devices that it includes.

[Yenosh]

It is now taken into another turn, user said the phone model is CP-8832-3PCC Multi-Platform firmware. can we configure this as a normal 8832 phone in cucm?

[Roger Kallberg]

No. You'll have to convert it by changing the firmware on the phone from MPP to Enterprise.

[Yenosh]

Thank you, can you please let me know the process or if you have any doc for it. Thanks in advance

[Roger Kallberg]

Search the community. It's been asked and answered more times than any other topic.

[Roger Kallberg · Accepted solution]

This would be a good start https://www.cisco.com/c/en/us/products/collateral/collaboration-endpoints/unified-ip-phone-7800-series/guide-c07-742786.html