02-01-2024 08:33 AM
Hi All,
For incoming FXO calls auto attendant does not respond to digit entry from certain provider, whereas recognize digit entries from other providers normally and the forwarded the entered extension normally.
Call flow:
PSTN caller – FXO – (Router to CUCM sip trunk)-CUCM-(CUCM to CUC sip Trunk)-Unity
What the problem looks like Is it dtmf issue with this certain provider, or misconfiguration please help me how to fix this issue.
02-01-2024 08:53 AM
Just to clarify: are you saying DTMF isn’t recognized for any call on the analog line plugged into that FXO port or only calls originating from a specific carrier?
02-01-2024 09:01 AM
Thank you for your response.
DTMF isn’t recognized for Only calls originating from a specific carrier.
02-02-2024 10:35 AM
Any suggestions ?
02-02-2024 12:15 PM
Hi,
Can you activate a debug ccapi inout , debug voip dsm dsp and debug voip rtp session named-event and aks someone from a non working provider to make a call?
Then post the output
Thanks
Regards
Carlo
02-07-2024 07:08 AM - edited 03-06-2024 08:57 PM
Solved
02-07-2024 07:23 AM
does that mean the failed carrier not sending the DTMF?
02-07-2024 05:56 PM
Any suggestions?
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