Re: FXO port issue - Page 2

Mohammed Al-odhari · ‎07-23-2013

Dear all,

Am using cisco 2921 CME 8.6 with ios version c2900-universalk9-mz.SPA.151-4.M4.bin..

Also am using a dedicated one fxo port for a specific user to send and receive calls,, the user always faces busy tone when initiate outgoing call, the fxo port doesnt disconnect from the previous call.

voice-port 0/3/2

supervisory disconnect dualtone mid-call

no battery-reversal

cptone SA

timeouts interdigit 3

timeouts call-disconnect 1

timeouts wait-release 1

connection plar opx immediate 4015

impedance complex2

caller-id enable

Any Idea to solve the issue, please???

#sh voice port 0/3/2

Foreign Exchange Office 0/3/2 Slot is 0, Sub-unit is 3, Port is 2

Type of VoicePort is FXO

Operation State is DORMANT

Administrative State is UP

The Last Interface Down Failure Cause is Administrative Shutdown

Description is not set

Noise Regeneration is enabled

Non Linear Processing is enabled

Non Linear Mute is disabled

Non Linear Threshold is -21 dB

Music On Hold Threshold is Set to -38 dBm

In Gain is Set to 0 dB

Out Attenuation is Set to 3 dB

Echo Cancellation is enabled

Echo Cancellation NLP mute is disabled

Echo Cancellation NLP threshold is -21 dB

Echo Cancel Coverage is set to 128 ms

Echo Cancel worst case ERL is set to 6 dB

Playout-delay Mode is set to adaptive

Playout-delay Nominal is set to 60 ms

Playout-delay Maximum is set to 1000 ms

Playout-delay Minimum mode is set to default, value 40 ms

Playout-delay Fax is set to 300 ms

Connection Mode is plar opx

Connection Number is 4015

Initial Time Out is set to 15 s

Interdigit Time Out is set to 3 s

Call Disconnect Time Out is set to 1 s

Power Denial Disconnect Time Out is set to 1000 ms

Ringing Time Out is set to 180 s

Wait Release Time Out is set to 1 s

Companding Type is u-law

Region Tone is set for SA

Analog Info Follows:

Currently processing none

Maintenance Mode Set to None (not in mtc mode)

Number of signaling protocol errors are 0

Impedance is set to complex2 Ohm

Station name None, Station number None

Caller ID Info Follows:

Standard BELLCORE

Caller ID is received after 1 ring(s)

Translation profile (Incoming):

Translation profile (Outgoing):

lpcor (Incoming):

lpcor (Outgoing):

Voice card specific Info Follows:

Signal Type is loopStart

Battery-Reversal is disabled

Number Of Rings is set to 1

Supervisory Disconnect is dualtone mid-call

Answer Supervision is inactive

Hook Status is On Hook

Ring Detect Status is inactive

Ring Ground Status is inactive

Tip Ground Status is inactive

Dial Out Type is dtmf

Digit Duration Timing is set to 100 ms

InterDigit Duration Timing is set to 100 ms

Pulse Rate Timing is set to 10 pulses/second

InterDigit Pulse Duration Timing is set to 750 ms

Percent Break of Pulse is 65 percent

GuardOut timer is 2000 ms

Minimum ring duration timer is 125 ms

Hookflash-in Timing is set to 600 ms

Hookflash-out Timing is set to 400 ms

Supervisory Disconnect Timing (loopStart only) is set to 350 ms

OPX Ring Wait Timing is set to 6000 ms

Secondary dialtone is disabled

paolo bevilacqua · ‎07-30-2013

Being this my profession for some 15 years, I do understand your problem.

What I'm trying to have you understand, is that when the IP phone hangs up, the FXO port MUST hang up as well, so there is something strange. Unless you are talking about a call that as never been answered, Auto Attendant, Transferred fxo to fxo, etc.

For the other question, yes. That is called paging.

Mohammed Al-odhari · ‎07-31-2013

Hi again Mr. Paolo, and thanks for your time.

No, am not talking about a call never been answered, however what i did is unplug and plug again the fxo cards from the router, remove unused E1 card that was installed in the router, and scince yesterday i receive no calls. the next step is updating the IOS,.

Yes i know its paging, but instead of listening on ip phones, i wanted via speakers, is it supported? how to connect speakers to CME router? and what type of speaker is you don`t mind.

thanks again Paolo.

regards,

Mohammed Al-odhari · ‎07-31-2013

Strange issue occur Mr. Paolo, the voice ports seem to be ok, in on-hook status and incoming calls are fine, the strange issue is outgoing calls can`t be initiated despite the dial-peer are configured. this issue happens to me suddenly before changing any thing. As soon i dial the first digit after dialing 9, i receive a fast busy tone, like below as soon i dial 7 i receive a fast busy tone from an ip phone with no restriction...

!

dial-peer voice 2002 pots

trunkgroup 2

corlist outgoing CDMA

destination-pattern 977.......

forward-digits 9

!

voice-port 0/2/0

trunk-group 2

supervisory disconnect dualtone mid-call

no battery-reversal

cptone SA

timeouts call-disconnect 1

timeouts wait-release 1

connection plar opx immediate 4446

impedance complex2

caller-id enable

!

I restart the router, boot from another ios, remove and configure the dial-peers, shut and unshut the voice port, nothing solve the issue. it seems it doesn`t recognize outside digits,,, local calls are working fine..

Any ideas to solve the issue please...

duclan_hp · ‎07-30-2013

Based on your symtoms, both FXO and IP Phone call leg might be hung up!

That why I need your "show voice call status" after the call finished and the guy hangs up his ip phone!

Mohammed Al-odhari · ‎07-31-2013

Yes Mr. Lan,

what i did is unplug and plug again the fxo cards from the router, remove unused E1 card that was installed in the router,

and till now it works fine,,

i`ll update you with new things.

thanks.

Mohammed Al-odhari · ‎07-31-2013

Hi again Lan,

Strange issue occur, the voice ports seem to be ok, in on-hook status and incoming calls are fine, the strange issue is outgoing calls can`t be initiated despite the dial-peer are configured. this issue happens to me suddenly before changing any thing. As soon i dial the first digit after dialing 9, i receive a fast busy tone, like below as soon i dial 7 i receive a fast busy tone from an ip phone with no restriction...

!

dial-peer voice 2002 pots

trunkgroup 2

corlist outgoing CDMA

destination-pattern 977.......

forward-digits 9

!

voice-port 0/2/0

trunk-group 2

supervisory disconnect dualtone mid-call

no battery-reversal

cptone SA

timeouts call-disconnect 1

timeouts wait-release 1

connection plar opx immediate 4446

impedance complex2

caller-id enable

!

I restart the router, boot from another ios, remove and configure the dial-peers, shut and unshut the voice port, nothing solve the issue. it seems it doesn`t recognize outside digits,,, local calls are working fine..

Any ideas to solve the issue please...

the below is info you requested while the ports are hanging:

VoiceGW#sh voice call status

CallID CID ccVdb Port Slot/DSP:Ch Called # Codec MLPP Dial-peers

0x11 121D 0x2B326244 0/2/1 No DSP 7444624261 None 0/1015

0x17 121D 0x2B334ADC 0/3/3 No DSP *7444624261 None 1015/0

1 active call found

VoiceGW#sh voice call status

Enter configuration commands, one per line. End with CNTL/Z.

VoiceGW(config)#exdo sh voice port summ

IN OUT

PORT CH SIG-TYPE ADMIN OPER STATUS STATUS EC

=============== == ============ ===== ==== ======== ======== ==

0/1/0 -- fxs-ls up dorm on-hook idle y

0/1/1 -- fxs-ls up dorm on-hook idle y

0/1/2 -- fxs-ls up dorm on-hook idle y

0/1/3 -- fxs-ls up dorm on-hook idle y

0/2/0 -- fxo-ls up dorm idle on-hook y

0/2/1 -- fxo-ls up up idle off-hook y

0/2/2 -- fxo-ls up dorm idle on-hook y

0/2/3 -- fxo-ls up dorm idle on-hook y

0/3/0 -- fxo-ls up dorm idle on-hook y

0/3/1 -- fxo-ls up dorm idle on-hook y

0/3/2 -- fxo-ls up dorm idle on-hook y

0/3/3 -- fxo-ls up up idle off-hook y

50/0/1 1 efxs up up on-hook idle y

50/0/1 2 efxs up up on-hook idle y

VoiceGW(config-voiceport)#no sh

Jul 31 12:13:57.923: htsp_process_event: [0/2/1, FXOLS_CONNECT, E_HTSP_IF_OOS]htspm_mgt_statehtspm_disc_ind

Jul 31 12:13:57.923: htsp_timer_stop

Jul 31 12:13:57.923: htsp_timer_stop2

Jul 31 12:13:57.923: htsp_timer - 1000 msec

Jul 31 12:13:57.923: htsp_process_event: [0/2/1, S_DOWN, E_HTSP_RELEASE_REQ]act_disc_conf

Jul 31 12:13:57.923: htsp_process_event: [0/3/3, FXOLS_OFFHOOK, E_HTSP_RELEASE_REQ]fxols_offhook_release

Jul 31 12:13:57.923: htsp_timer_stop

Jul 31 12:13:57.923: htsp_timer_stop2

QNB_VoiceGW(config-voiceport)#Jul 31 12:13:57.923: htsp_timer_stop3

Jul 31 12:13:57.923: [0/3/3] set signal state = 0x4 timestamp = 0

Jul 31 12:13:57.923: htsp_timer - 2000 msec

Jul 31 12:13:58.923: htsp_process_event: [0/2/1, S_DOWN, E_HTSP_EVENT_TIMER]htspm_disc_conf

Jul 31 12:13:58.923: htsp_timer_stop

Jul 31 12:13:58.923: htsp_timer_stop2

Jul 31 12:13:58.923: htsp_process_event: [0/2/1, S_DOWN, E_HTSP_IF_OOS_CONF]

Jul 31 12:13:58.923: htsp_timer_stop

Jul 31 12:13:58.923: htsp_timer_stop2

Jul 31 12:13:58.923: htsp_timer_stop3

Jul 31 12:13:58.923: htsp_timer_stop_mlpp

Jul 31 12:13:58.923: %LINK-3-UPDOWN: Interface Foreign Exchange Office 0/2/1, changed state to Administrative Shutdown

Jul 31 12:13:58.923: htsp_process_event: [0/2/1, S_DOWN, E_DSP_INTERFACE_INFO]

Jul 31 12:13:59.339: htsp_process_event: [0/2/1, S_DOWN, E_HTSP_IF_INSERVICE]

Jul 31 12:13:59.343: %LINK-3-UPDOWN: Interface Foreign Exchange Office 0/2/1, changed state to up

Jul 31 12:13:59.343: Foreign Exchange Office 0/2/1 rx_signal_map:

F F F F

5 F F F

F F F F

Jul 31 12:13:59.343: [0/2/1] set signal state = 0xC timestamp = 0

Jul 31 12:13:59.343: Foreign Exchange Office 0/2/1 tx_signal_map:

0 4 4 4

4 4 6 4

C C C C

Jul 31 12:13:59.343: htsp_process_event: [0/2/1, S_OPEN_PEND, E_HTSP_GO_UP]

Jul 31 12:13:59.455: htsp_process_event: [0/2/1, FXOLS_NULL, E_HTSP_INIT]fxols_null_init

Jul 31 12:13:59.455: [0/2/1] set signal state = 0xC timestamp = 0

Jul 31 12:13:59.455: htsp_process_event: [0/2/1, FXOLS_INIT, E_HTSP_INSERVE]fxols_init_inserve

Jul 31 12:13:59.455: [0/2/1] set signal state = 0x4 timestamp = 0

Jul 31 12:13:59.455: htsp_process_event: [0/2/1, FXOLS_ONHOOK, E_DSP_SIG_0100]

Jul 31 12:13:59.923: htsp_process_event: [0/3/3, FXOLS_GUARD_OUT, E_HTSP_EVENT_TIMER]fxols_guard_out_timeout

Jul 31 12:13:59.927: htsp_process_event: [0/3/3, FXOLS_ONHOOK, E_DSP_SIG_0100]

duclan_hp · ‎07-31-2013

Hi,

Could you please put entire Router configure here??

And log of "show dial-peer voice sum"

Based on your information :

The incoming call arrived in port 0/2/1 ( inbound call leg) the it 's routed out port 0/3/3 (outbound call leg)

And according to your info, it stuck at that point ---> this is not relate to IP Phone failure of making call.

I wonder if the incoming call was routed to an IP Phone (or vise versa), how the status would be after the call finished.

saif musa · ‎08-01-2013

Hi,
Try to contact your PSTN administration to chick signaling between your FXO card and them. I think you need to identify in voice ports whither the signaling is loopstart or ground start.
Hope that helps

Sent from Cisco Technical Support Android App

jamalludin · ‎11-24-2013

Hi Mohammed

i have same issue, can you tell me how to fix this ?

user can make a call because line is busy. for temporary solution i was shut and no shut the voice-port.

SHIELD#sh voice call status
CallID     CID ccVdb      Port             DSP/Ch Called #   Codec    Dial-peers
0x532B     18CD 0x493815A0 0/2/0            0/1:2 *7675030452 g711ulaw 0/1000
0x532D     18D3 0x493835B0 0/2/1            0/1:3 *7675030452 g711ulaw 0/2000
0x5338     18E5 0x49385C88 0/3/0            0/1:1 *7675030452 g711ulaw 0/3000
3 active calls found

can you tell me how to fix this isue ?