Group Call Pickup

[clark white]

Hi,

2 No's group call-pickup, pickup each other calls though they are not  associated to each other groups, why ????

Thanks

[shiblyibrahim]

Hey Clark,

Can you ellaborate your issue please

Thanks

Shibly

[clark white]

Hi

Sorry i misunderstand call pick-up, please correct me if the below thought are correct.

Group call pickup: Enables users to pick up incoming calls destined to DNs on

different pickup groups. Users press the GPickup softkey and dial the appropriate

group number for the destination call-pickup group

Group call pickup means user in other group dials the appropriate DN number and picksup the call for that group

Other group call pickup: Enables users to pick up incoming calls in a group that is

associated with their own group. This type of call pickup is sometimes referred to as

pickup chaining, and it is covered in the next subtopic

Other group call pickup means users no need to dial the DN number for the other group if the other group is associated with the current group.

[Anas Abueideh]

Hi Clark,

you are correct. users should use pickup softkey for the same group and Gpickup for other groups.

please make sure that there is no overlap between pickup group numbers and internal extension.

HTH

Anas

please rate if it is helpful

[clark white]

aabueideh wrote:
Hi Clark,
you are correct. users should use pickup softkey for the same group and Gpickup for other groups.
please make sure that there is no overlap between pickup group numbers and internal extension.
HTH
Anas
please rate if it is helpful

Dear Anas,

There are three types of Group: Call pickup,, Group Call pickup,,other group call pickup

I am saying about other group call pickup feature, for example if there are 2 groups group A and Group B and , if Group A is assoiciated with group B and also Group B is associated with Group A , then without dialing the directory number both groups can pickup each others call by pressing the pickup softkey.

Thanks

[Anas Abueideh · Accepted solution]

Hi,

what is your callmanager version ? if you need to configure GPickup or OPickup you need to configure directed Pickup group

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_5_1/ccmfeat/fscpickg.html#wp1124310

Anas