02-08-2016 07:06 AM - edited 03-18-2019 11:48 AM
I'm new on Voice and I was to do basic phone setting for my first try on installing and operating IP Phone.
I have Call Manager 11 and DX650 Phone connected .
It says the error "you call can't be completed please consult your directory"
Solved! Go to Solution.
02-08-2016 07:21 AM
Sounds like you are dialing number that is not reachable. What are you dialing? Do you have matching DNs or patterns? Does the phone/DN have proper Calling Search space assigned to it with access to the partition of this DN/Pattern?
02-09-2016 02:56 AM
Go to DN page, select respective device and click on edit line appearance. Scroll down to an end of the of the page and configure the same under line settings.
- Vivek
02-08-2016 07:20 AM
Looks that the number you are dialing isn't listed in CUCM DB. What configuration have you done on CUCM
02-08-2016 11:32 PM
the number is listed and that extension (IP Phone) can call mine fine and I can answer,the problem is why I receive if I can't make any call.
thanks
02-08-2016 07:21 AM
Sounds like you are dialing number that is not reachable. What are you dialing? Do you have matching DNs or patterns? Does the phone/DN have proper Calling Search space assigned to it with access to the partition of this DN/Pattern?
02-08-2016 11:30 PM
I am dialing the number already exist on the directory of CUCM , the problem is that why I can receive any call using my DN but not able to call any of internal end points or number outside.
thanks
02-09-2016 02:45 AM
it was the calling search space which was set to NONE when I changed it to one of the choices I already have created ones everythings worked fine.
Thanks,
Now I want to to change the display name instead of the extension DN to may Name can you help.
Thanks again
02-09-2016 02:56 AM
Go to DN page, select respective device and click on edit line appearance. Scroll down to an end of the of the page and configure the same under line settings.
- Vivek
02-08-2016 08:37 AM
I suggest you read this chapter that explains the dial plan and call routing in CUCM, this is one of the basic building blocks of CUCM you need to have a good understanding of, if you're going to work with CUCM
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/dialplan.html
02-08-2016 11:05 PM
Suppose I want to do it right from the beginning I have a working CUCM and I have new IP Phone what is the steps to follow to have my endpoint up an running.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide