01-27-2022 06:22 AM
cucm
System version: 11.5.1.14900-11
Cisco Unity Connection Administration
Version 11.5.1.14900-11
I want to set up a message for the helpdesk phone to have a message from 5pm to 8am that says
“We are sorry but the helpdesk is closed, hours are 8am-5pm, please leave a message or submit a ticket.”
Them between working hours 8am to 5pm when they line is busy
“We are sorry but all agents are busy, please submit a ticket or stay on the line for the next available agent.”
I really need a step by step instruction cause I have no idea how to do this and have it switches messages
01-27-2022 06:39 AM
This can be done by Unity connection. But If you have no idea about the systems which you use,i would suggest to involve a partner good in voice to assist you.
Help desk number is assigned on a single phone or is it a part of a hunt group ?
01-27-2022 06:49 AM - edited 01-27-2022 12:18 PM
I am trying to get my boss to get the correct contracts associated with our phone systems so I can put in a support ticket . I am familiar with hunt groups but no hunt group, no line list no, hunt pilot configured. But it's a single number distributed to several phones and it appears there is a call handler configured , and a CTI route point. It looks like it is partially configured and not finished and of course I don't want to break anything on the phones since they are in use
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