Helpdesk User Cannot Login to CCM Page w/ Phone Admin Priveldges

[hauchinango]

Running UCM 11.5, LDAP integrated with AD.

I have a handful of end users who have access to PhoneAdministration permissions group so that they can add/modify/delete phones etc.  Works fine.

I tried to add the same roles/privileges to another user and they are unable to login to ccmadmin page.  They are able to login to ccmuser page so I know it is not a password issue.  I re-synched LDAP to no avail.

I compared this to known working users and she is identical.  I am baffled as this is a simple change that is not working.

Any other troubleshooting steps or ideas to consider?

Thanks.

[Brandon Buffin]

If you look at CUCM > User Management > End User > this user, they have the same groups/roles as a working user?

Brandon

[Jaime Valencia]

So, did you use the built in standard ccm phone administration ACG?? or did you create a new one?

[hauchinango]

I used the standard phoneadmin role.  Not sure why it didn't work.  I got around this by using the superuser.