how can i get a new firmware load activated on a single phone?

[a-smyth]

       We are currently running UCCM V. 8.6.2.20000-2 with firmware version 9.1.2(SCCP 9-1-2-SR-1) for the 8945 ip phone in a cluster with a Publisher and 2 secondary servers. I have downloaded firmware version SCCP894x.9-2-3-5 to the Publisher and would like to install it on a couple of phonesets before I make it the default. I manually added the load on the device profile under Phone Load Name, reset the TFTP service on the Publisher and rebooted the phone as well as unplugged and plugged the phone in but to no avail, it did not take the new phone load. If you watch the phone it says it is upgrading and takes about 10 minutes to come back up but does not change firwmare load. Does anyone have any suggestions on how to get this load installed?

Arlene.

[Rob Huffman]

Hi Arlene,

Just a quick thought here......is the phone in question

actually registered to the Publisher?

Cheers!

Rob

"Hours are like diamonds, don't let them waste
Time waits for no one, no favors has he" 

- Stones

[a-smyth]

No the phone is registered to one of the subscribers. The TFTP service is only on the Publisher which is where I reset it.

[Aman Soi]

Hi Smyth,

You need to upload the firmware on subscriber  and  restart tftp service.

regds,

aman

[Ayodeji Okanlawon]

Amanso is right (+5) You need to install the firmware on all the servers i the cluster..Here is an excerpt from the read me note

The Firmware Load

Before using the 9.2(3) firmware for Cisco Unified IP Phone models 8941 and 8945 with Cisco Unified Communication Manager Release 7.1.5 and higher, you need install the latest firmware on all Cisco Unified Communication Manager servers in the cluster.

The 9.2(3) firmware for the 8941 and 8945 is listed below.

Table 1: Cisco IP Phone Models 8941/8945 Firmware Load

Cisco IP Phone Model	CallManager Version	Supported Protocol	Executable on Software Page	MD5 hash
8941, 8945	7.1.5 and higher	SCCP	cmterm-894x-sccp.9-2-3-5.cop.sgn	eaeca27c9617cc28bd2d3619ab31a87b

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[Rob Huffman]

Hey Deji,

Good point here buddy (+5 )

In this instance if Arlene registered the phone to the Pub

and then reset it you would accomplish the desired result.

The reference you nicely linked highlights why the firmware

needs to be on all servers so we don't run into the issue

she is seeing where a phone is registered to a node that

doesn't have the new firmware installed on it

Cheers!

Rob

"Hours are like diamonds, don't let them waste
Time waits for no one, no favors has he" 

- Stones

[Ayodeji Okanlawon]

Rob,

Absolutely correct (+5). Because in most clusters we wont know where each phone will be we play safe by loading the firmware on all servers..

Thanks as always for the compliments

Please rate all useful posts

"opportunity is a haughty goddess who waste no time with those who are unprepared"