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how is the behaviour of the call pickup group ?

pavelherc
Level 1
Level 1

Hello, 

I would like to Ask a question. 

I have users in the Call pickup group (visual signaling, timer set to 15 seconds) . 

If the user A is in Call and another call comes in, the users stated that then immediatelly rings the call on another phone. 

Is this a proper behavior of the Call pickup group or it is a bug ?

(I can imagine that when the Line is in the call and the Busy trigger is set to 2/1 that then the Call pickup group ignores the timing and rings on the other devices without waiting for the timer ?

CUCM version is 11.5.1.14900 .

 

Thank you

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