How to activate CUE 8.6 permanent license file

[BALAMURUGAN SINGARAM]

We had  install CUE 8.6 and it is working with Evaluation license, now we upload the permanent license and reload the CUE, but still the permanent license shows not activated and the CUE is working with Evaluation only.

The screen print and sh command are attached, could please let know how to activate the permanent license. 

[paolo bevilacqua]

Reload CUE.

Please do not use attchments for simple text.

[Rob Huffman · Accepted solution]

Hi Bala,

I'm pretty sure this is your issue here

Have a look at the actual command description. You need to list the name of the license feature (high)

that you want to change to "low"

So for example;

license modify priority VMIVR-PORT high or

license modify priority VMIVR-VM-MBX  high

this should list the VMIVR-PORT or VMIVR-VM-MBX "evaluation" license so that you can change it to low

once you re-boot the higher rated permanent licenses should show active/in use

license modify priority

#

To modify the license priority information, use the license modify priority command in Cisco Unity Express EXEC mode.

#

license modify priority feature name {high | low}

#

Syntax Description

# high	# Sets the license priority level to high.
# low	# Sets the license priority level to low.

#

Command Default

#

None.

#

Command Modes

#

Cisco Unity Express EXEC

#

Command History

# Cisco Unity Express Version	# Modification
# 7.1	# This command was introduced.

#

Usage Guidelines

#

This  commands enables you to modify the license priority level. This command  lists all the expiring licenses that are available for the specified  feature and you can change the priority level to be the highest for the  selected license.

#

Examples

#

The following example shows how to change the license priority level:

#

se-10-0-0-0# license modify priority TCV-USER  high

#

Feature: TCV-USER

#

Index:  1       License type    : Evaluation

#

Lock type       : Locked

#

License Count   : 2

#

License Priority: Low

#

#

Are you sure you want to modify priority? (yes/[no]): yes

#

---

#

Note The application will evaluate the changes in the next reboot.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/Command/l_cmds.html#wp1031346

Cheers!

Rob

"Always movin' ahead and never lookin' back" - Springsteen

[BALAMURUGAN SINGARAM]

The Voice Mail box licenses is active, but the VM-ports are in Evaluation mode, please help me how to activate the VMIVR-ports ?

The sh commands as below:

Diners-CUE8-6# sh license status application

voicemail enabled: 4 ports, 4 sessions, 30 mailboxes

ivr disabled, no activated ivr session license available

-------------------------------

Diners-CUE8-6# sh software versions

Cisco Unity Express version (8.6.1)

Technical Support: http://www.cisco.com/techsupport Copyright (c)

isco Systems, Inc.

Components:

- CUE Voicemail Language Support version  8.6.1

Diners-CUE8-6#

-------------------------------

Diners-CUE8-6# sh license in-use

StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version

        License Type: Permanent

        License State: Active, In Use

        License Count: 30 /30

        License Priority: Medium

StoreIndex:  1  Feature: VMIVR-PORT                        Version

        License Type: Evaluation

        License State: Active, In Use

            Evaluation total period:  8 weeks  4 days

            Evaluation period left:  1 week   5 days

            Expiry date: Sun Aug 26 13:12:16 2012

        License Count: 60 /4

        License Priority: Low

Diners-CUE8-6#

---------------------------

[paolo bevilacqua]

You need to contact licensing@cisco.com to obtain VMIVR-PORT licenses that come included with a CUE hardware purchase.

[BALAMURUGAN SINGARAM]

Many Thanks, got the Port license for Licensing team.