How to allow 6 Digit dialing in Call Manager?

[April Molina]

Hi there,

I would like to ask if anyone knows who to configure and allow 6 digit dialing in the CISCO Unified Call Manager Administration? Pls help and perhaps provide procedures... Thanks a lot.

The CISCO Call Manager Administration system version that I'm using is 7.1.5.10000-12

-April

[Aaron Harrison]

Hi April

Can you advise what you are trying to dial with 6 digits?

Is this the PSTN or something internal?

Aaron

[April Molina]

Hi,

We have just launched a call center hotline that is 165-364 which has 6 digits and it is the PSTN. I'm trying to do it in our call manager but it doesn't work.

[Ayodeji Okanlawon]

How is this number supposed to be routed? Is it supposed to be sent to the PSTN ?

Can your PSTN provider route the 165-364 number? What do you mean it doesnt work in cucm? Did CUCM send the call to your gateway? Have you configured this number as a route-pattern in cucm?

You can verify this by running the following

debug isdn q931.

Send the output here.

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