How to disable voicemail of particular phones with CME 10.5

[toma.nikolov96]

I am having a customer request to disable the voicemail function of some of the phones, registered in the CME(CME 10.5). 
They do not want to have the call transferred to voicemail after a couple of rings - the phone must continue ringing until someone picks it up. 

Does anyone know if this is possible?

Thank you all in advance!

[Brandon Buffin]

Yes, remove the call-forward commands from the associated DNs. For example,

ephone-dn 1 dual-line

number 123

call-forward busy 2222

call-forward noan 2222 timeout 20

Remove the call-forward commands via CLI

router#conf t

router(config)#ephone-dn 1

router(config-ephone-dn)#no call-forward busy

router(config-ephone-dn)#no call-forward noan

Brandon

[toma.nikolov96]

Greetings, 

They have already been removed. 

here is how the config for the phones looks like:

voice register dn 3

number 41070

name ###### - 41070

label ######

!

voice register dn 4

number 41073

name ######- 41073

label #######

[Brandon Buffin]

These DNs still forward to voicemail? Have you restarted the phones?

[toma.nikolov96]

Yes - they have been restarted and reset several times. 

[Brandon Buffin]

Are they forwarding to CUE voicemail or voicemail provided by your telco? Wondering if the telco has a forward busy/no answer configured?

[toma.nikolov96]

I am not sure, but i do not think that the telco provides such features. 
Our customer explained that after 3-4 calls(he didn't specify how much) the call is transferred to voicemail. 
And as I kno that this function with the "call-forward busy 2222 and call-forward noan 2222 timeout 20" were configured manually and then removed by me, it should not be provided by the Telco

[Brandon Buffin]

I would check with the telco to verify. Also, could this DN be part of a hunt group that is forwarding to voicemail when not answered?

[toma.nikolov96]

OK, I will check with the Telco
I am sure that it is not part of a hunt group - 100%

Thank you for your suggestion. 

[Ahmed Shaier]

Dear,

This is always the case with SIP Phone in CME, you most probably you have forgot to do:

Voice register global

create profile

to apply the changes to the phones configuration files then you have to reset the phones to get the new configuration files, to apply the changes.

Best regards,

Ahmed Shaier