How to remove decline button.

[zamoranoco]

Hi,

I have a client who have installed cp-8851 and CP-7821 on BE6k v.11.

When someone call one of these phones appears a button to decline the call. Sometimes they touched this button without intention and they lose the call.

The client asked me to disable this button. Someone knows how to do it?

[Jitender Bhandari]

Hi,

On the phone page under "Product Specific Configuration Layout"

Actionable Incoming Call Alert:	Show an Alert with Answer, Divert and Ignore softkeys when there is an incoming call alerting for user to act.
	This is a required field.
	Default: Show for all Incoming Cal

(Rate if it helps)

JB

[jcg6211]

How about an 8821?  That option is not available to disable.  I have configured the softkey template without the idivert feature available.  Anyone have any suggestions?

[Abhay Singh Reyal]

This is actually Actionable Incoming Call Alert feature which provides a way to a user to control the incoming call alerts. This feature provides a way to disable or enable the incoming call alerts.

The administrator controls the feature by configuring the Actionable Incoming Call Alert parameter to one of the following options:

1- Disabled: Disables the actionable call alert. Disabled is selected by default for Cisco IP Phone 7821, 7841, and 7861. The incoming call alert (call toast) occurs when the user is in an active call and the user receives an incoming call.

2- Show for all Incoming Call: Enables the actionable incoming call alerts and the user sees three softkeys Decline, Answer, and Ignore. The phone shows a call toast for each call received when the phone is in idle or active state.

3- Show for Invisible Incoming Call: Enables the actionable incoming call alerts. The phone shows a call toast only when the phone is active.

++++++++++++++++
Follow the below procedure to disable it :-

Step 1

Go to Cisco Unified Communications Manager Administration and choose one of the following:
System > Enterprise Phone Configuration
Device > Device Settings > Common Phone Profile
Device > Phone

Step 2

Locate the Actionable Incoming Call Alert field and set the field to the appropriate setting.

The possible field values are:

Disabled: (default) The actionable incoming call alert is disabled. The traditional incoming call pop-up alert displays.

Show for all Incoming Call: The actionable incoming call alert displays for all calls regardless of visibility.

Show for Invisible Incoming Call: The actionable incoming call alert displays for calls not shown on the phone. This parameter behaves similarly to the incoming call alert pop-up notification.

If you also configure this field in the other windows, the setting precedence is:
Device Configuration window settings
Common Phone Profile window settings
Enterprise Phone Configuration window settings

Step 3

Select Save.

Hope this would help.

Regards

Abhay

[Manish Gogna]

Can you disable the "Actionable Incoming Call Alert" setting under "Product Specific Configuration Layout" on these phones and see if that helps.

Manish