I have CUWL 35 license but give me insufficient License

[mohammad saeed]

Hi Guys,

I have CUCM ver 11 and have the last management were installed CUWL 35 license in PLM, but give me 0 installed license and insufficient license. I have 3 Enhanced phone and 28 Basic phone, but no one of them is got the license from PLM!

the problem I cannot do any thing in CUCM for example to add user or edit SIP trunk configuration because I got error message related to insufficient license!

How can I solve the issue? 

Thanks,

Mohammad

[Nithin Eluvathingal]

Go to plm license usage and check the license installed.

Make sure you added the CUCM instance on PLM 

[mohammad saeed]

The license file is fulfilled there and CUCM instance added!

[Nithin Eluvathingal]

Performs a sync from product instance page.

[mohammad saeed]

I did! and showed me synch successfully but still insufficient license

[Nithin Eluvathingal]

Can you share the usage screenshot from PLM.

[mohammad saeed]

Please find screenshot from CUCM and PLM.

[Nithin Eluvathingal]

Asper your lic7.png, license file has expiry date mentioned which is 15 April 2020. Not sure why, you need to contact licensing TAC. please  open a Licensing SR from below link.

https://mycase.cloudapps.cisco.com/case

Have a look on the below taken from my lab, and the file is  permanent.