cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1567
Views
2
Helpful
22
Replies

Inbound Calls not working on cucm

Alexander Nejo
Level 1
Level 1

Hello,

We have CUCM>>>> VOICE GATEWAY>>>>>>PSTN

Inbound calls to pilot number "08039055000" is working fine but calls to the direct lines i.e "08035095207" is not working.

I did a dna and attached is the outcome.

 

Kindly advise on what to do

22 Replies 22

Steven L
Spotlight
Spotlight

need to post some debugs.....is this SIP or ...something else?

It is PSTN with MGCP registration

Can you please provide a screenshot of the entire MGCP gateway and port configuration from CM, also include any transformations patterns that you might have defined being in use, any CSS that you have the partition(s) for these transformations in, plus the content of the inbound CSS set on the port. We need to make sure that the MGCP gateway has visibility of the directory number as it stands after transformation(s).



Response Signature


Also can you please provide the output for debug isdn q931 for a working and a non working call in an attached text file? As we’re at it asking for text files can you please also share your entire running configuration, minus any sensitive information, in another file for us to validate your configuration? Not that is all that much to validate in a MGCP setup, but it can’t hurt to have a few extra pairs of eyes looking over it.



Response Signature


What is the Partition on the internal DNs and what Inbound Calling Search Space is on the gateway?

Maren

The internal Partition is "internal-Pt" while the inbound CSS "VGW-Inbound-CSS"

Is Internal-PT in the VGW-Inbound-CSS?



Response Signature


Yes, it is

The Partition on Internal DN is "Internal-PT" while the CSS on the Gateway is "VGM-Inbound-CSS"

AFAIK the DNA is made for a directory number that is 5195, not 5207 as you wrote in your original post. What is your number scheme, do you have 4 digit extensions?



Response Signature


Yes, we have 4 digits extensions

Alexander Nejo
Level 1
Level 1

The DNA is for extension 5207

That I have some doubts about as the DNA output for called number is this.

Dialed Digits = 08039055195
Match Result = RouteThisPattern
Matched Pattern Information
Pattern = 5195

So no it does not seem to be made for the number (5207) you state.



Response Signature


Alexander Nejo
Level 1
Level 1

Hello Roger, What doubt do have about it?