inbound ringback?

[Tibor Marchyn]

Hi,

I would like to ask you all for little advice.

I need to configure inbound ringback. We are recording calls from CUCM and I need to have this recording started immediately with "ringing".

Situation:

somebody from PSTN call my collect number on voice gateway 2801 -> then routed to CUCM -> IPCC -> agent

we are using recording profiles for recording calls.We need that call will contain also ringing before agent pick up call.

i have configured for dial-peer

tone ringback alert-no-PI

but no change.

Thanks

[Aaron Harrison]

Hi Tibor

Recording works by collecting the RTP packets from the call - these contain the streamed audio.

Typically ringing is generated by the endpoint (i.e. the IP phone, as a result of a skinny message that says 'generate ringback') or other device (i.e. signalled to the PSTN over the PRI, and generated for the far end party by whatever they have - voltage on a POTS line, other IP Phone etc).

So there typically isn't ringback to record.

Aaron