inbound ringback?
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09-06-2012 02:52 AM - edited 03-16-2019 01:03 PM
Hi,
I would like to ask you all for little advice.
I need to configure inbound ringback. We are recording calls from CUCM and I need to have this recording started immediately with "ringing".
Situation:
somebody from PSTN call my collect number on voice gateway 2801 -> then routed to CUCM -> IPCC -> agent
we are using recording profiles for recording calls.We need that call will contain also ringing before agent pick up call.
i have configured for dial-peer
tone ringback alert-no-PI
but no change.
Thanks
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09-12-2012 11:33 PM
Hi Tibor
Recording works by collecting the RTP packets from the call - these contain the streamed audio.
Typically ringing is generated by the endpoint (i.e. the IP phone, as a result of a skinny message that says 'generate ringback') or other device (i.e. signalled to the PSTN over the PRI, and generated for the far end party by whatever they have - voltage on a POTS line, other IP Phone etc).
So there typically isn't ringback to record.
Aaron
