incoming call issue

[sajid231088]

Dear all,

i have an issue i.e. incoming call are not working at one location.

voice gateway is cisco 2901 having four port FXO card.

when we try to call on this location we hear only one ring tone and as soon as second ring start it gets disconnect.

please suggest.

[cesavila]

Hey sajid231088, can you provide more details about your problem?

What is the call flow for this scenario (something like PSTN -> FXO -> GW -> MGCP? -> CUCM -> IP Phone) ?

Was this working or is a new setup?

Depending on the call flow, we can enable some debugs and see what is happening. It would also be useful if you can share the "show run", "show version" and "show voice port summary" of the GW.

[sajid231088]

hey cesavila,

sorry for the late reply.

Thanks for your reply.

incoming issue has been resolved, it was small configuration error.

now i am facing one more issue i.e caller id shows on "0" on the display.

i mean whenever i got call on my desk phone i.e. cisco ip phone instead of showing caller's full number on my phone it shows only 0.

please suggest a solution

if you need any details please let me know

[HARIS_HUSSAIN]

Number is getting manipulated either in Voice Gateway or CUCM.

Please provided below info

1) Complete Call Flow

2) VG Configuration specifically voice translation rules, num expansion and dial-peers.

3) CUCM SLD Logs for the call, Or you can try DNA for the call on CUCM to see the manupulations.

Thanks

Haris

[sajid231088]

Dear Haris_Hussain

Thanks for your reply.

PFB.

1. PSTN -> FXO -> GW -> MGCP? -> CUCM -> IP Phone

2. 

dial-peer voice 99902990 pots

 service mgcpapp

 port 0/1/1

!

dial-peer voice 99902991 pots

 service mgcpapp

 port 0/1/0

!

dial-peer voice 99902992 pots

 service mgcpapp

 port 0/1/3

!

dial-peer voice 10 pots

 description ***** STD LANDLINE *****

 translation-profile incoming INCOMING

 destination-pattern 00[1-9].........$

 incoming called-number .

 direct-inward-dial

 port 0/1/0

 prefix 0

!

dial-peer voice 20 pots

 description ***** STD MOBILE ***

 translation-profile outgoing OUTGOING

 destination-pattern 00[7-9].........$

 port 0/1/0

 prefix 0

!

dial-peer voice 30 pots

 description ***** LOCAL LANDLINE *****

 translation-profile outgoing OUTGOING

 destination-pattern 0[2-9].....$

 port 0/1/0

!

dial-peer voice 40 pots

 description ***** LOCAL MOBILE ***

 translation-profile incoming INCOMING

 translation-profile outgoing OUTGOING

 destination-pattern 00[7-9].........$

 port 0/1/0

!

dial-peer voice 50 pots

 description ***** ISD ****

 destination-pattern 000T

 port 0/1/0

 prefix 00

!

dial-peer voice 60 pots

 translation-profile incoming INCOMING

 translation-profile outgoing OUTGOING

 destination-pattern .T

 port 0/1/0

!

dial-peer voice 70 voip

 destination-pattern 3000

 session target ipv4:10.191.10.62

!

!

!

!

gatekeeper

 shutdown

please check and let me know for any assistance.

[HARIS_HUSSAIN]

As you are using MGCP, hence Dial-peer or translation profile will not be applied expcept in case of SRST. So we need to look in CUCM.

1) First you can try Dial led Number Analyzer ( CUCM Serviceability page Tools>Dial led Number Analyzer ) . Choose the MGCP Port and simulate Incoming Call. Paste the output here

2) You can use the CDR Report to check about the calling Number received. 
Go to CUCM Serviceability Tools>CDR Analysis and Reporting, search of the call and under CDR>Search by Extension and collect the details of Original Calling Number. Paste the output here

2) You can collect the SDL Logs for the CUCM for the duration and use TranslatorX tool to analyze the logs. Attache the log here.

[sajid231088]

Dear Haris,

i am new in collaboration.

where i can get CUCM Serviceability page Tools ?

is it in CUCM or somewhere else ?

Thanks

[Anthony Vinod]

Hi you can find right hand side top

[sajid231088]

Dear Haris,

sorry to give you wrong info.

actually there is no MGCP.

we have single PSTN line which is coming to FXO card it is 0f 4 port FXO card which has mounted on cisco 1900 series router and from router their is a cisco switch and then IP Phones.

PSTn -> FXO->GW->SW->IP Phones

please suggest.

[ManilSood33899]

can you tell me how your incoming call started working. facing same problem one way calls only. Recently deployed FTD.

Thanks

[walenteano]

Please how did you solve this issue?