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incoming sip call with no audio drop after 10 seconds

Hi all,

i am facing a problem in sip line configuration.

i am configuring sip line on branch router 2921. Incoming sip calls are disconnecting after 10 sec and there is no audio for either side.

the other end is hearing only call progress tone even after my side answers the call.

and out going call choosing a different dial-peer than what it should use.

the call flow is like below

ITSP----------->Branch Router---------->head office Router------------->call manager.

i am attaching the router config and duebugs here....

any help will be highly appriciated...

thanks in advance.

Out going vall debug voice ccapi inout

what does this means     Disconnect Cause=57   Bearer capability not authorized

This cause indicates that the user has requested a bearer capability which is implemented by the equipment which generated this cause but the user is not authorized to use.


*Mar 31 13:23:56.243: //-1/00087A1D0200/CCAPI/cc_api_display_ie_subfields:

   cc_api_call_setup_ind_common:

   cisco-username=CIPC

   ----- ccCallInfo IE subfields -----

   cisco-ani=2300

   cisco-anitype=0

   cisco-aniplan=0

   cisco-anipi=0

   cisco-anisi=1

   dest=90542014824

   cisco-desttype=0

   cisco-destplan=0

   cisco-rdie=FFFFFFFF

   cisco-rdn=

   cisco-rdntype=-1

   cisco-rdnplan=-1

   cisco-rdnpi=-1

   cisco-rdnsi=-1

   cisco-redirectreason=-1   fwd_final_type =0

   final_redirectNumber =

   hunt_group_timeout =0

*Mar 31 13:23:56.243: //-1/00087A1D0200/CCAPI/cc_api_call_setup_ind_common:

   Interface=0x31C5F568, Call Info(

   Calling Number=2300,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=User,                                                                                         Passed, Presentation=Allowed),

   Called Number=90542014824(TON=Unknown, NPI=Unknown),

   Calling Translated=FALSE, Subscriber Type Str=Unknown, FinalDestinationFlag=T                                                                                        RUE,

   Incoming Dial-peer=304, Progress Indication=NULL(0), Calling IE Present=TRUE,

   Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALS                                                                                        E), Call Id=1026

*Mar 31 13:23:56.243: //-1/00087A1D0200/CCAPI/ccCheckClipClir:

   In: Calling Number=2300(TON=Unknown, NPI=Unknown, Screening=User, Passed, Pre                                                                                        sentation=Allowed)

*Mar 31 13:23:56.243: //-1/00087A1D0200/CCAPI/ccCheckClipClir:

   Out: Calling Number=2300(TON=Unknown, NPI=Unknown, Screening=User, Passed, Pr                                                                                        esentation=Allowed)

*Mar 31 13:23:56.243: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Mar 31 13:23:56.243: :cc_get_feature_vsa malloc success

*Mar 31 13:23:56.243: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Mar 31 13:23:56.243:  cc_get_feature_vsa count is 1

*Mar 31 13:23:56.243: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Mar 31 13:23:56.243: :FEATURE_VSA attributes are: feature_name:0,feature_time:8                                                                                        05326136,feature_id:109

*Mar 31 13:23:56.243: //1026/00087A1D0200/CCAPI/cc_api_call_setup_ind_common:

   Set Up Event Sent;

   Call Info(Calling Number=2300(TON=Unknown, NPI=Unknown, Screening=User, Passe                                                                                        d, Presentation=Allowed),

   Called Number=90542014824(TON=Unknown, NPI=Unknown))

*Mar 31 13:23:56.243: //1026/00087A1D0200/CCAPI/cc_process_call_setup_ind:

   Event=0x32503920

*Mar 31 13:23:56.243: //-1/xxxxxxxxxxxx/CCAPI/cc_setupind_match_search:

   Try with the demoted called number 90542014824

*Mar 31 13:23:56.243: //1026/00087A1D0200/CCAPI/ccCallSetContext:

   Context=0x2CD7DC18

*Mar 31 13:23:56.243: //1026/00087A1D0200/CCAPI/cc_process_call_setup_ind:

   >>>>CCAPI handed cid 1026 with tag 304 to app "_ManagedAppProcess_Default"

*Mar 31 13:23:56.243: //1026/00087A1D0200/CCAPI/ccCallProceeding:

   Progress Indication=NULL(0)

*Mar 31 13:23:56.243: //1026/00087A1D0200/CCAPI/ccCallSetupRequest:

   Destination=, Calling IE Present=TRUE, Mode=0,

   Outgoing Dial-peer=304, Params=0x2CD7C7F8, Progress Indication=NULL(0)

*Mar 31 13:23:56.247: //1026/00087A1D0200/CCAPI/ccCheckClipClir:

   In: Calling Number=2300(TON=Unknown, NPI=Unknown, Screening=User, Passed, Pre                                                                                        sentation=Allowed)

*Mar 31 13:23:56.247: //1026/00087A1D0200/CCAPI/ccCheckClipClir:

   Out: Calling Number=2300(TON=Unknown, NPI=Unknown, Screening=User, Passed, Pr                                                                                        esentation=Allowed)

*Mar 31 13:23:56.247: //1026/00087A1D0200/CCAPI/ccCallSetupRequest:

   Destination Pattern=.T, Called Number=90542014824, Digit Strip=FALSE

*Mar 31 13:23:56.247: //1026/00087A1D0200/CCAPI/ccCallSetupRequest:

   Calling Number=2300(TON=Unknown, NPI=Unknown, Screening=User, Passed, Present                                                                                        ation=Allowed),

   Called Number=90542014824(TON=Unknown, NPI=Unknown),

   Redirect Number=, Display Info=

   Account Number=CIPC, Final Destination Flag=TRUE,

   Guid=00087A1D-B938-8115-0200-7401C0A82078, Outgoing Dial-peer=304

*Mar 31 13:23:56.247: //1026/00087A1D0200/CCAPI/cc_api_display_ie_subfields:

   ccCallSetupRequest:

   cisco-username=CIPC

   ----- ccCallInfo IE subfields -----

   cisco-ani=2300

   cisco-anitype=0

   cisco-aniplan=0

   cisco-anipi=0

   cisco-anisi=1

   dest=90542014824

   cisco-desttype=0

   cisco-destplan=0

   cisco-rdie=FFFFFFFF

   cisco-rdn=

   cisco-rdntype=-1

   cisco-rdnplan=-1

   cisco-rdnpi=-1

   cisco-rdnsi=-1

   cisco-redirectreason=-1   fwd_final_type =0

   final_redirectNumber =

   hunt_group_timeout =0

*Mar 31 13:23:56.247: //1026/00087A1D0200/CCAPI/ccIFCallSetupRequestPrivate:

   Interface=0x31CB243C, Interface Type=3, Destination=, Mode=0x0,

   Call Params(Calling Number=2300,(Calling Name=)(TON=Unknown, NPI=Unknown, Scr                                                                                        eening=User, Passed, Presentation=Allowed),

   Called Number=90542014824(TON=Unknown, NPI=Unknown), Calling Translated=FALSE                                                                                        ,

   Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE, Outgoing Dial-peer=30                                                                                        4, Call Count On=FALSE,

   Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Appl                                                                                        ication Call Id=)

*Mar 31 13:23:56.247: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Mar 31 13:23:56.247: :cc_get_feature_vsa malloc success

*Mar 31 13:23:56.247: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Mar 31 13:23:56.247:  cc_get_feature_vsa count is 2

*Mar 31 13:23:56.247: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

*Mar 31 13:23:56.247: :FEATURE_VSA attributes are: feature_name:0,feature_time:8                                                                                        05325912,feature_id:110

*Mar 31 13:23:56.247: //1027/00087A1D0200/CCAPI/ccIFCallSetupRequestPrivate:

   SPI Call Setup Request Is Success; Interface Type=3, FlowMode=1

*Mar 31 13:23:56.247: //1027/00087A1D0200/CCAPI/ccCallSetContext:

   Context=0x2CD7C7A8

*Mar 31 13:23:56.247: //1026/00087A1D0200/CCAPI/ccSaveDialpeerTag:

   Outgoing Dial-peer=304

*Mar 31 13:23:56.247: //1027/00087A1D0200/CCAPI/cc_api_call_proceeding:

   Interface=0x31CB243C, Progress Indication=NULL(0)

*Mar 31 13:23:56.319: //1027/00087A1D0200/CCAPI/cc_api_call_disconnected:

   Cause Value=57, Interface=0x31CB243C, Call Id=1027

*Mar 31 13:23:56.319: //1027/00087A1D0200/CCAPI/cc_api_call_disconnected:

   Call Entry(Responsed=TRUE, Cause Value=57, Retry Count=0)

*Mar 31 13:23:56.319: //1026/00087A1D0200/CCAPI/ccCallReleaseResources:

   release reserved xcoding resource.

*Mar 31 13:23:56.319: //1027/00087A1D0200/CCAPI/ccCallSetAAA_Accounting:

   Accounting=0, Call Id=1027

*Mar 31 13:23:56.319: //1027/00087A1D0200/CCAPI/ccCallDisconnect:

   Cause Value=57, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect C                                                                                        ause=57)

*Mar 31 13:23:56.319: //1027/00087A1D0200/CCAPI/ccCallDisconnect:

   Cause Value=57, Call Entry(Responsed=TRUE, Cause Value=57)

*Mar 31 13:23:56.319: //1027/00087A1D0200/CCAPI/cc_api_call_disconnect_done:

   Disposition=0, Interface=0x31CB243C, Tag=0x0, Call Id=1027,

   Call Entry(Disconnect Cause=57, Voice Class Cause Code=0, Retry Count=0)

*Mar 31 13:23:56.319: //1027/00087A1D0200/CCAPI/cc_api_call_disconnect_done:

   Call Disconnect Event Sent

*Mar 31 13:23:56.319: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

*Mar 31 13:23:56.319: :cc_free_feature_vsa freeing 30004C50

*Mar 31 13:23:56.319: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

*Mar 31 13:23:56.319:  vsacount in free is 1

*Mar 31 13:23:56.323: //1026/00087A1D0200/CCAPI/ccCallDisconnect:

   Cause Value=57, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect C                                                                                        ause=0)

*Mar 31 13:23:56.323: //1026/00087A1D0200/CCAPI/ccCallDisconnect:

   Cause Value=57, Call Entry(Responsed=TRUE, Cause Value=57)

*Mar 31 13:23:56.323: //1026/00087A1D0200/CCAPI/cc_api_get_transfer_info:

   Transfer Number=NULL

*Mar 31 13:23:56.323: //1026/00087A1D0200/CCAPI/cc_api_call_disconnect_done:

   Disposition=0, Interface=0x31C5F568, Tag=0x0, Call Id=1026,

   Call Entry(Disconnect Cause=57, Voice Class Cause Code=0, Retry Count=0)

*Mar 31 13:23:56.323: //1026/00087A1D0200/CCAPI/cc_api_call_disconnect_done:

   Call Disconnect Event Sent

*Mar 31 13:23:56.323: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

*Mar 31 13:23:56.323: :cc_free_feature_vsa freeing 30004D30

*Mar 31 13:23:56.323: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

*Mar 31 13:23:56.323:  vsacount in free is 0

ASIC-KHBR-RTR#

ASIC-KHBR-RTR#u all

All possible debugging has been turned off

78 Replies 78

I dont see any invite coming from CUCM..

Please send me a screen capture of your sip TRUNK. I need to see the ip address configured on it..Did you reset the sip trunk after you configured it?

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

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yes i did reset the trunk

but have a look at the screen shots

OK,

Remove MTP required on the sip trunk. Reset the trunk...

Can you confirm that your route pattern is pointing to this new sip trunk now...Ensure that it is and then test again

Send me debug ccsip  messages

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

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removed MTP required option and the route pattern point the the new sip trunk

debug attached please check.

OK.. I still dont see an invite from CUCM. So UCCM is not using sip to the gateway...

Do you know how to enable and use RTMT to collect CUCM Traces?

Use this link to setup cucm traces and send me cucm sdi traces.. Make sure your trace level is set to detailed

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094e89.shtml

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

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collected the traces for call manger

“Eventviewer application log “ and “Eventviewer syslog log “

Well done Mohamed for collecting the traces..However the traces do not contain your test call..

I chekced for extnsion 2399 and I can see that the mac address of the phone is SEP00FF5EB10B9B

I ca also see that the phone is registered to CUCM1...If this is correct..

Do a test call again. Ensure you lave the trace settings as detailed. Make sure it the trace cinfiguration on this CUCM is set to detailed.

Once the test call has finished..Use RTMT to login to CUCM1 where the phone is registered to and collect the traces for  me..

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

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Dear Aokanlawon,

I collected the detailed traces for 1 hour, might be 3 or 4 calls i did in that period.

yes the mac is of my cipc with ext 2399, if you want then i can collect the traces one more time.

Yes please. DO a test call again and collect the traces. Limit the time to just 10 minutes from the time of your test call..send it over

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

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dear mr.aokanlawon,

traces attached.

Unfortunately you have sent me CUCM SDL logs. I need CUCM SDI logs...Can you send it again..This time please select CUCM SDI logs (sdi)

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

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sorry to say but how to collect sdi traces.

i am not finding any option for sdi log

Can you please send me the screen shot of your trace configuration...from cucm serviceability page.

When you login to RTMT, you click on collect files, you select the CUCM server you want to collect files from, then you selct Cisco callmanager, you click next and you get to where you collect all the files...

You can also use real time trace and here you can select SDI or SDL

you go to RTMT>View real time trace>under the drop down "select node"> selct the CUCM server>under products select UCM>under service select cisco callmanager>under trace file select sdi> click finish

ALl the SDI files will be downloaded for you. You can then download the files that are within the time range that you did the test call

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

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its giving error after 10 min

What are you doing in generic  log viewer...All you need to do is download the files collected

That error is saying that RTMT cant connect to your server 192.168.12.190

Was this not the server you were connecting to before...

Do you have webex? can you send me a webex invite?

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

Please rate all useful posts