10-16-2012 09:39 AM - edited 03-16-2019 01:42 PM
Dears
I need help regarding Syncronization error between CUCM 8.6 and CUEAC 8.6. I Have error with syncronizing CT ports as follows:
<TR style="BORDER-BOTTOM-STYLE: none; BORDER-LEFT-STYLE: none; BORDER-TOP-STYLE: none; BORDER-RIGHT-STYLE: none" mcestyle="border-style: none;">
<TR style="HEIGHT: 15pt" mcestyle="height: 15pt;">
<TD style="WIDTH: 53pt; HEIGHT: 15pt" height=20 width=71 mcestyle="width: 53pt; height: 15pt;">Device DN</TD>
<TD style="WIDTH: 89pt" width=119 mcestyle="width: 89pt;">Device Type</TD>
<TD style="WIDTH: 57pt" width=76 mcestyle="width: 57pt;">Status</TD>
<TD style="WIDTH: 54pt" width=72 mcestyle="width: 54pt;">Error Code</TD>
<TD style="WIDTH: 107pt" width=142 colSpan=2 mcestyle="width: 107pt;">Error Description</TD>
<TD style="WIDTH: 48pt" width=64 mcestyle="width: 48pt;"></TD>
<TD style="WIDTH: 48pt" width=64 mcestyle="width: 48pt;"></TD>
<TD style="WIDTH: 48pt" width=64 mcestyle="width: 48pt;"></TD>
<TD style="WIDTH: 48pt" width=64 mcestyle="width: 48pt;"></TD>
<TD style="WIDTH: 48pt" width=64 mcestyle="width: 48pt;"></TD>
<TD style="WIDTH: 48pt" width=64 mcestyle="width: 48pt;"></TD></TR>
<TR style="HEIGHT: 15pt" mcestyle="height: 15pt;">
<TD style="HEIGHT: 15pt" height=20 align=right mcestyle="height: 15pt;">69988
Queue Location | Completed |
<TR style="HEIGHT: 15pt" mcestyle="height: 15pt;">
<TD style="HEIGHT: 15pt" height=20 align=right mcestyle="height: 15pt;">69989
Queue Location | Completed |
<TR style="HEIGHT: 15pt" mcestyle="height: 15pt;">
<TD style="HEIGHT: 15pt" height=20 align=right mcestyle="height: 15pt;">71711
CT Gateway Device | Error |
<SPAN style="LINE-HEIGHT: 0px; OVERFLOW: hidden" id=mce_0_start mcetype="bookmark">103<SPAN style="LINE-HEIGHT: 0px; OVERFLOW: hidden" id=mce_0_end mcestyle="line-height: 0px; overflow: hidden;" mcetype="bookmark">
DeviceNumPlan MapMaxNum Calls value exceeds the limitation for this type of device |
can you please help in this.<BR type="_moz" mozdirty></P>
Solved! Go to Solution.
10-21-2012 12:38 AM
Yes Osama, the CTI template should be configured to add CTI ports and CTI Route point as the maximum calls in CTI Route Point max. calls 10,000 and CTI ports has max. only 200 calls. That's why you got that error
10-16-2012 10:51 AM
Hi Usama,
Try lowering the busy trigger/max number of calls on the DN of your CUEAC template device and try again.
HTH,
Chris
10-16-2012 11:46 PM
Hi Clileikis
Thank you for your response,actually I tried to increase both,increase the Maximum with lowering the busy Triger NO CHANGE i face the same Error
10-17-2012 12:29 PM
Hi,
This is an AXL database layer error and means that value we are trying to update is getting failed by one of CUCM database validation triggers.
What do you have selected as the template device? I would suggest you create a new CTI Port, configure it how you like with CSS/Partition/MoH etc but leave the busy trigger and max calls as the default value.
Select that CTI Port as the template device and then try the sync again.
10-17-2012 02:08 PM
Dear Jamei
Thanks for your help i have solved the problem by doing these steps:
1-When i create CTI Route Point Template the maximum calls by default in th DN is 5000
2- the CTI Port when I create it the maximum calls is 200
The solution is reducing the number of maximum calls in the DN of CTI Route Point to 200 to be the same or less to CTI Route Point.
Then i sync it goes fine
10-21-2012 12:38 AM
Yes Osama, the CTI template should be configured to add CTI ports and CTI Route point as the maximum calls in CTI Route Point max. calls 10,000 and CTI ports has max. only 200 calls. That's why you got that error
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide