Intercom is not working after configuring

[Jeiky1]

I have configured INTERCOM in CUCM. After changing the button template to show the intercom in two 7961 phones and configure the directory numbers under the phone settings. I was unable to see the INTERCOM button on the screen of the 7961 phones. I made the same configuration on Cisco IP communicator and it works fine. Can anyone help me with this, please?

Regards,

Frank                   

[Rob Huffman]

Hi Frank,

On the Intercom DN page, did you associate the Device?

Call Routing > Intercom >Intercom Directory Number

This doc is really good

https://supportforums.cisco.com/docs/DOC-4194

Cheers!

Rob

"And if I should fall behind
Wait for me" - Springsteen

[Jeiky1]

Yes, I have done the exact configuraiton on my IPC and the hardware phone, but still not working. The phone gets resetted after I made changes int he button template, but still I don't see the button on the screen. It seems when I find a problem is a real problem. I have another post tha has been seating for weeks and no answer. I hope you can help me with this.

Thank you Rob.

[Jeiky1]

I just try adding a new BLF Speed dial and it is not showing on the phone buttons.either. I added a privacy button and it works fines. I can see it on the scren. Is there any specific service that controls those features?

regards,

Frank

[Rob Huffman]

Hi Frank,

Is it possible for you to send a screenshot of the Intercom

page for one or both of the configured phones?

It should show like below, with the associated device etc.

Intercom Directory Number Information

Intercom Directory Number
Route Partition	Intercom -- Not Selected --
Description
Alerting Name
ASCII Alerting Name
Allow Control of Device  from CTI
Associated Devices	SEP0024143004CE
Dissociate Devices

Intercom Directory Number Settings

Calling Search  Space	Intercom_css -- Not Selected -- Intercom_GEN
Presence Group	Standard Presence group
Auto Answer	Auto Answer with  Speakerphone Auto Answer with  Headset
Default Activated Device	SEP0024143004CE < None > CTI-ContED-1 CTI-ContED-2 CTI-TestQueue1 SEP00070E57B57B SEP00070E57B59C SEP00070E57B5E9 SEP00070E57B67B SEP00070E57B6BC SEP00070E57B7F0 SEP00070E57B7F2 SEP00070E6CFDA8 SEP00070E6D3CF8 SEP00070E6D42A0 SEP00070E6D4339 SEP00070E6D4371 SEP00070E6D4374 SEP00070E6D438E SEP00070E6D43DB SEP00070E6D43E4 SEP00070E6D43F7 SEP00070E6D43F8 SEP00070E6D4416 SEP00070E6D4722 SEP00070E6D4734 SEP00070E6D4747 SEP00070E6D4774 SEP00070E6D477D SEP00070E6D4794 SEP00070E6D47F6 SEP00070E6D4EB1 SEP00070E6D514F SEP00070E6D5314 SEP00070E6D5316 SEP00070E6D532E SEP00070E6D533F SEP00070E6D536C SEP00070E6D5388 SEP00070E6D538A SEP00070E6D53B4 SEP00070E6D53C1 SEP00070E6D53C6 SEP00070E6D53FC SEP00070E6D543E SEP00070E6DAC3A SEP00070E6DAC74 SEP00070E6DB35B SEP00070E6DB4B1 SEP00070E6DB4FF SEP00083030910A SEP00083030926A SEP00083030943A SEP0008308A7B8D SEP000C29BBE8A9 SEP001121116E80 SEP001759879978 SEP001794FA5923 SEP00179551F377 SEP00179551F8DC SEP00179551F91F SEP00179551FA90 SEP00179551FBB4 SEP00179551FBD3 SEP00179551FBDD SEP00179551FBF1 SEP00179551FC26 SEP00179551FDA4 SEP0017955ACF5A SEP0017955AD020 SEP0017955AD079 SEP0017955AD225 SEP0017955AD227 SEP0017956C87DE SEP0017956C87F9 SEP0017956C881F SEP0017956C88E3 SEP0017956C8905 SEP0017956C8909 SEP0017956C890C SEP0017956C8995 SEP0017956C899A SEP0017956C89B4 SEP0017956C8B5B SEP0017956C8B78 SEP0017956C8B9E SEP0017956C8BD4 SEP0017956C8D3A SEP0017956C8FCB SEP0017956C9003 SEP0017956C90C2 SEP0017956C926C SEP0017956C92CF SEP0017956C93B9 SEP0017956C940B SEP0017956C9430 SEP0017956C9433 SEP0017956C9452 SEP0017956C94FB SEP0017956C952D SEP0017956C9531 SEP0017956C9533 SEP0017956C9552 SEP0017956C9632 SEP0017956C964C SEP0017956C967A SEP0017956C96A2 SEP0017956C96BA SEP0017956C96C1 SEP0017956C9752 SEP0017956C9755 SEP0017956C9768 SEP0017956C97D7 SEP0017956C9803 SEP0017956C983F SEP0017956C9846 SEP0017956C9847 SEP0017956C984E SEP0017956C9ACC SEP0017956C9B39 SEP0017956C9B42 SEP0017956C9DCD SEP0017956C9DF8 SEP0017956C9E2A SEP0017956C9E2B SEP0017956C9E2E SEP0017956C9E39 SEP0017956CA0FF SEP0017956CA2B1 SEP0017956CA2F7 SEP0017956DA548 SEP0017957DF142 SEP0017957DF5EC SEP0017957DF74E SEP0017957DF771 SEP0017957DF798 SEP0017957DF7D3 SEP0017957DF81F SEP0017957DF820 SEP0017957DF84E SEP0017957DF881 SEP0017957DF8A5 SEP0017957DF93E SEP0017957DF9B0 SEP0017957DF9C1 SEP0017957DF9CA SEP0017957DFA32 SEP0017957DFCF0 SEP001795B0F762 SEP001795B12CB1 SEP001795BFA9C4 SEP0019B96EC6E4 SEP001B0CAD2029 SEP001B0CAD25C8 SEP001B0CAD3C98 SEP001B0CAD40CB SEP001B0CAD40DC SEP001B0CAD43DB SEP001B0CAD43DD SEP001B0CAD43E0 SEP001B0CAD441A SEP001B0CAD441B SEP001B0CAD4494 SEP001B0CAD44A7 SEP001B0CAD45B2 SEP001B0CAD45C0 SEP001B0CAD467C SEP001B0CAD4680 SEP001B0CAD468E SEP001B0CAD46DB SEP001B0CAD46DD SEP001B0CAD4728 SEP001B0CAD47AE SEP001B0CAD4896 SEP001B0CAD48B4 SEP001B0CAD4998 SEP001B0CAD4B23 SEP001B0CAD4B79 SEP001B0CAD4BA5 SEP001B0CAD4BA7 SEP001B0CAD4BB3 SEP001B0CAD4BDC SEP001B0CAD4BF2 SEP001B0CAD4C46 SEP001B0CAD4C4C SEP001B0CAD4CED SEP001B0CAD4CF2 SEP001B0CAD4CFB SEP001B0CAD4D21 SEP001B0CAD4D2C SEP001B0CAD4D5E SEP001B0CAD4D63 SEP001B0CAD4D77 SEP001B0CAD4D7B SEP001B0CAD4FC9 SEP001B0CAD5150 SEP001B0CAD58F7 SEP001B0CAD5982 SEP001B0CAD59A4 SEP001B0CAD59E2 SEP001B0CAD59F9 SEP001B0CAD5A0F SEP001B0CAD5A12 SEP001B0CAD5ED1 SEP001B0CAD5EDD SEP001B0CAD60B0 SEP001B0CAD60C7 SEP001B0CAD60DC SEP001B0CAD67B0 SEP001B0CAD67B1 SEP001B0CAD67F4 SEP001B0CAD7632 SEP001B0CAD7636 SEP001B0CAD771A SEP001B0CAD77CD SEP001B0CAD7B35 SEP001B0CAD7B7C SEP001B0CAD7C2A SEP001B0CAD7C6C SEP001B0CAD7C6D SEP001B0CAD7CA8 SEP001B0CAD7CB3 SEP001B0CAD7CB6 SEP001B0CAD7CED SEP001B0CAD7CFF SEP001B0CAD7D03 SEP001B0CAD7D35 SEP001B0CAD7D5F SEP001B0CAD7D62 SEP001B0CAD7D63 SEP001B0CAD7D66 SEP001B0CAD7DCC SEP001B0CAD7E01 SEP001B0CAD7E0E SEP001B0CAD7E13 SEP001B0CAD7E17 SEP001B0CAD7E59 SEP001B0CAD800B SEP001B0CAD80D0 SEP001B0CAD80D1 SEP001B0CAD8159 SEP001B0CAD8181 SEP001B0CAD8184 SEP001B0CAD8187 SEP001B0CAD818C SEP001B0CAD8193 SEP001B0CAD8198 SEP001B0CAD81A3 SEP001B0CAD81CA SEP001B0CAD81CB SEP001B0CAD81CD SEP001B0CAD81D0

Cheers!

Rob

"And if I should fall behind
Wait for me" - Springsteen

[Jeiky1]

Intercom Directory Number Information

Intercom Directory Number
Route Partition	New-Intercom -- Not Selected -- Intercom Partition
Description
Alerting Name
ASCII Alerting Name
Allow Control of Device from CTI
Associated Devices	SEP0019E8C85917
Dissociate Devices

Intercom Directory Number Settings

Calling Search Space	New-Intercom_GEN -- Not Selected -- Intercom Partition_GEN
Presence Group	Standard Presence group
Auto Answer	Auto Answer with Speakerphone Auto Answer with Headset
Default Activated Device	SEP0019E8C85917 < None > SEP0019E8AA8C10 SEP0019E8E109E3 SEP002318BFE8FC

Line 1 on Device SEP0019E8C85917

Display (Internal Caller ID)	Display text for a line appearance is intended for displaying text such as a name instead of a directory number for internal calls. If you specify a number, the person receiving a call may not see the proper identity of the caller.
ASCII Display (Internal Caller ID)
Line Text Label
ASCII Line Text Label
Speed Dial
External Phone Number Mask

Forwarded Call Information Display on Device SEP0019E8C85917

Caller Name

Caller Number

Second Phone

Status

Status: Ready

Intercom Directory Number Information

Intercom Directory Number
Route Partition	New-Intercom -- Not Selected -- Intercom Partition
Description
Alerting Name
ASCII Alerting Name
Allow Control of Device from CTI
Associated Devices	SEP0019E8E109E3
Dissociate Devices

Intercom Directory Number Settings

Calling Search Space	New-Intercom_GEN -- Not Selected -- Intercom Partition_GEN
Presence Group	Standard Presence group
Auto Answer	Auto Answer with Speakerphone Auto Answer with Headset
Default Activated Device	SEP002318BFE8FC < None > SEP0019E8AA8C10 SEP0019E8C85917 SEP0019E8E109E3

Line 1 on Device SEP0019E8E109E3

Display (Internal Caller ID)	Display text for a line appearance is intended for displaying text such as a name instead of a directory number for internal calls. If you specify a number, the person receiving a call may not see the proper identity of the caller.
ASCII Display (Internal Caller ID)
Line Text Label
ASCII Line Text Label
Speed Dial
External Phone Number Mask

Forwarded Call Information Display on Device SEP0019E8E109E3

Caller Name

Caller Number

[Rob Huffman]

Hey Frank,

Looks good

Did you try doing a hard reset on the phones? Also have a look

at the Phone Button Template that you are using to see what line

position is assigned to Intercom.

Cheers!

Rob

"And if I should fall behind
Wait for me" - Springsteen

[Jeiky1]

Yes, I did a hard reset on the phone using 123456789*0# and the other code on one of the phones but it seems like nothing works. I also moved the key all the way to third or 4th possition. No luck.

Frank

[Rob Huffman]

Hey Frank,

I'm at a loss now Maybe it's a bug....what CUCM version

are you running?

Did you try stripping it all out and starting over?

Cheers!

Rob

"And if I should fall behind
Wait for me" - Springsteen

[Jeiky1]

System version: 8.6.2.20000-2

I am also using a firware on these phones that I found on the internet, because i don't have acess to download an original one from Cisco. Since is a study lab, I thought it would be fine, but now I am suspecting something is wrong with the firmware for those phones. What do you think?

[Rob Huffman]

Frank....could be phone firmware as well. Why don't you pass along that version number

as well.

Cheers!

Rob

"And if I should fall behind
Wait for me" - Springsteen

[Jeiky1]

7-6-26 is the one that is working for me. I downloaded 8.xxx and 9xxx. but they are not working it seems they are missing hte XMLDefault.cnf.xml file and some other files that the phone requests during TFTP image download.

[Jeiky1]

I found out why a version newer8.3.5 will not work. For manual load of the firmware using tftpd32, you have to update firmware to 8.3.5 (for some reason, all others newer than 8.3.5 don't load) Once you have updated to 8.3.5 go ahead and load the latest version to CUCM TFTP server and the phone will download this newer version from CUCM. It seems that upgrading to 9.xxx using TFTPD32 is not supported with newer versions.

[Rob Huffman · Accepted solution]

Hi Frank,

It's likely the phone firmware

System Requirements

The system requirements for the intercom feature follow:

•Cisco Unified  Communications Manager Release 6.0

•Microsoft  Internet Explorer (IE) 7 or Internet Explorer 8 or FireFox 3.x or Safari 4.x

•Cisco Unified IP  Phones 8.3(1) or later

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_5_1/ccmfeat/fsintrcm.html#wp1047586

Cheers!

Rob

"And if I should fall behind
Wait for me" - Springsteen

[Jeiky1]

I am going to try to find this version and I will try it. thank you very much. I will post and rate once I have tried.

Regards,

Frank