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Intercom is not working after configuring

Jeiky1
Beginner
Beginner

I have configured INTERCOM in CUCM. After changing the button template to show the intercom in two 7961 phones and configure the directory numbers under the phone settings. I was unable to see the INTERCOM button on the screen of the 7961 phones. I made the same configuration on Cisco IP communicator and it works fine. Can anyone help me with this, please?

Regards,

Frank                   

1 ACCEPTED SOLUTION

Accepted Solutions

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi Frank,

It's likely the phone firmware

System Requirements

The system requirements for the intercom feature follow:

Cisco Unified  Communications Manager Release 6.0

Microsoft  Internet Explorer (IE) 7 or Internet Explorer 8 or FireFox 3.x or Safari 4.x

Cisco Unified IP  Phones 8.3(1) or later

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_5_1/ccmfeat/fsintrcm.html#wp1047586

Cheers!

Rob

"And if I should fall behind
Wait for me" - Springsteen

View solution in original post

14 REPLIES 14

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi Frank,

On the Intercom DN page, did you associate the Device?

Call Routing > Intercom >Intercom Directory Number

This doc is really good

https://supportforums.cisco.com/docs/DOC-4194

Cheers!

Rob

"And if I should fall behind
Wait for me" - Springsteen

Yes, I have done the exact configuraiton on my IPC and the hardware phone, but still not working. The phone gets resetted after I made changes int he button template, but still I don't see the button on the screen. It seems when I find a problem is a real problem. I have another post tha has been seating for weeks and no answer. I hope you can help me with this.

Thank you Rob.

I just try adding a new BLF Speed dial and it is not showing on the phone buttons.either. I added a privacy button and it works fines. I can see it on the scren. Is there any specific service that controls those features?

regards,

Frank

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend