I have configured INTERCOM in CUCM. After changing the button template to show the intercom in two 7961 phones and configure the directory numbers under the phone settings. I was unable to see the INTERCOM button on the screen of the 7961 phones. I made the same configuration on Cisco IP communicator and it works fine. Can anyone help me with this, please?
Solved! Go to Solution.
It's likely the phone firmware
The system requirements for the intercom feature follow:
•Cisco Unified Communications Manager Release 6.0
•Microsoft Internet Explorer (IE) 7 or Internet Explorer 8 or FireFox 3.x or Safari 4.x
•Cisco Unified IP Phones 8.3(1) or later
"And if I should fall behind
Wait for me" - Springsteen
Yes, I have done the exact configuraiton on my IPC and the hardware phone, but still not working. The phone gets resetted after I made changes int he button template, but still I don't see the button on the screen. It seems when I find a problem is a real problem. I have another post tha has been seating for weeks and no answer. I hope you can help me with this.
Thank you Rob.