IP phone is not working

[Syed]

Dear All,

IP phone 7942 has stopped working, please find the attached image and suggest how to troubleshoot further.

Regards,

Syed

[Robert Shaw]

Hi Syed,

Have you tried a factory reset of the phone?  Disconnect the Power (or network cable if using PoE).  Hold down the # key and reconnect power.  Keep holding # until the line lights flash alternately.  Let go of # and type in sequence 123456789*0#.  The phone should then reset and boot from factory defaults.

Thanks
Rob

[Syed]

Hi Robert,

Try the same but no luck.

[Robert Shaw]

Does the phone attempt to boot or does it straight away display what we see in the picture?  Do you get any messages or boot process in the LCD display?