03-12-2012 05:29 AM - edited 03-16-2019 10:04 AM
I have CUCM 8.5.1 and confiured NTP server, All phones are showing correct time as per NTP but one or two phone 7942 show GMT time instead of local time. what could be the reason, please help.
Regards
03-12-2012 06:38 AM
Does that phone have the same device pool applied to them or perhaps different device pool referencing default time/date group?
Chris
03-12-2012 10:54 PM
This phone does have same device pool as other phones.
03-12-2012 06:54 AM
Check also the firmware version of the phone
03-12-2012 11:16 PM
Hi,
Did it happened after Day Light Saving started in USA Sunday, March 11th
or it is happening from day one of the implementation of the phone.
regards
Ronak Patel
.
03-12-2012 11:29 PM
we are in kuwait so no matter of day-light saving.
03-12-2012 11:34 PM
Hi,
Is problem has occured recently or is there since the phone were added in CUCM.
You may want to upgrade firmware on the phone to get the correct time.
Regards
Ronak patel
03-12-2012 11:57 PM
Phone model is 7942 and firmware is SCCP42.9-1-1SR1S and even i cannot see corporate directory on this perticular phone it says host not found.
03-13-2012 12:48 AM
It looks as the phone has booted with an old configuration. Are these two phones on the same ip network as the phones that show right time? Check that they have option 150 set on their netwotk, do they have the right tftp set if you look on the phone?
03-13-2012 01:34 AM
Yes they all are on same subnet and also other configuration like tftp and option 150 are ok.
03-13-2012 01:42 AM
Could you restart one of the phones, not just reset but disconnect it from the power and reconnect it.
Connect then to the phones web interface, what does the time zone say?
Check the Debug Display page, what does it say?
03-13-2012 02:22 AM
MAC Address | 081735D5109E | |
Host Name | SEP081735D5109E | |
Phone DN | 8828 | |
App Load ID | jar42sccp.9-1-1TH1-16.sbn | |
Boot Load ID | tnp42.8-3-1-21a.bin | |
Version | SCCP42.9-1-1SR1S | |
Hardware Revision | 12.0 | |
Serial Number | FCH1448AU5N | |
Model Number | CP-7942G | |
Message Waiting | No | |
UDI | phone | |
Cisco Unified IP Phone 7942G, Global | ||
CP-7942G | ||
V07 | ||
FCH1448AU5N | ||
Time | 09:19:51 | |
Time Zone | ||
Date | 03/13/12 | |
System Free Memory | 7586464 | |
Java Heap Free Memory | 2536144 | |
Java Pool Free Memory | 496592 |
Debug Display
03:45:44 41: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=IPv4 DHCP Timeout | |
03:45:44 7: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Timeout | |
03:45:45 41: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=IPv4 DHCP Timeout | |
03:45:45 7: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Timeout | |
03:45:45 41: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=IPv4 DHCP Timeout | |
03:46:06 41: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=IPv4 DHCP Timeout | |
04:15:07 10: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=TCP-timeout | |
15:17:51 25: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=Initialized | |
15:17:51 25: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=Initialized | |
15:17:52 25: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=Initialized | |
15:17:54 25: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=Initialized | |
04:37:43 10: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=TCP-timeout | |
04:37:43 41: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=IPv4 DHCP Timeout | |
04:38:42 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error | |
04:38:42 25: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=Initialized | |
04:38:45 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error | |
15:17:48 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error | |
15:17:48 25: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=Initialized | |
05:56:25 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error | |
15:17:50 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error | |
15:17:50 25: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=Initialized | |
13:43:31 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error | |
15:17:50 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error | |
15:17:50 25: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=Initialized | |
08:02:47 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error | |
15:17:47 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error | |
15:17:47 25: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=Initialized | |
15:30:13 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error | |
15:17:50 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error | |
15:17:50 25: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=Initialized | |
05:58:54 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error | |
15:17:47 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error | |
15:17:47 25: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=Initialized | |
07:57:07 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error | |
20:28:11 14: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=UCM-closed-TCP | |
20:28:11 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error | |
20:28:12 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error | |
20:42:53 14: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=UCM-closed-TCP | |
20:42:54 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error | |
20:42:54 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error |
03-13-2012 02:28 AM
Seems to be some kind of TFTP error, try to restart the TFTP service on your server.
Otherwhise you could also try to remove the phone from UCM and add it once again.
03-12-2012 11:42 PM
Hi
restrat ntp server
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