08-13-2021 03:14 PM
Does anyone know why every time I pick up a call from a group of lines, the loudspeaker is activated automatically, before the phones did not, I have not made any changes lately.
The IP phone models that I handle are 3905 and 7821, and my CUCM in version 12.5.
Thanks..
Solved! Go to Solution.
08-16-2021 09:47 AM - edited 08-16-2021 10:41 AM
I believe this could possibly be affected by this setting on the below service parameter.
Verify that you have enabled auto pickup for call pickup.
08-16-2021 10:16 AM
08-13-2021 05:49 PM
if you press answer button without using a handset, call will be on loudspeaker. If you want call to be on headset, use the headset to answer the call.
Is that your problem ?
08-14-2021 11:42 PM
Can you please outline in detail, step by step, the procedure used to answer the call?
08-16-2021 09:09 AM
When a call comes in to the hunt group and I select pickup call from the menu of my IP phone and the loudspeaker is activated automatically, this happens only when I pick up a call within a group of lines, because when they dial me directly to my line if I can answer with the handset.
When I pick up the call, it is enough to deactivate the loudspeaker but it is uncomfortable to do it every time I pick up a call from another line
08-16-2021 09:47 AM - edited 08-16-2021 10:41 AM
I believe this could possibly be affected by this setting on the below service parameter.
Verify that you have enabled auto pickup for call pickup.
08-16-2021 11:56 AM
I will try and share the results, thank you very much ..
12-13-2023 02:10 AM
Hi Roger,
I am thankful for your support, it was the key to prosperity. I had gotten in trouble too. your hint, resolve my issue. I sent msg to tell you, tnq so much bro
08-16-2021 10:16 AM
08-16-2021 01:44 PM
Change the parameter to False and they seem to already work properly.
thanks for your help
08-16-2021 10:18 PM
@CRUZPEREZ518 An of topic observation. Why do you use the code section functionality in the community to write your text in your posts? That’s the reason for why your text is in a grey box.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide