03-09-2012 02:48 AM - edited 03-16-2019 10:02 AM
Today i had the request of a client who's asking if it's possible to transfer calls to 4 different cellphones.
I have a linegroup whit name XXXX
The linegroup contains 2 directorynumbers
People from outside call to the huntpilotnumber, so when the huntpilot number receives the call it wil by example circulate
so one of the numbers will accept the call.
The client wants that this huntpilotnumber transfer calls to the 4 different cellphone numbers for the weekends because the
formerly 2 directory numbers will then be not avaible.
It's a 24 hours organisation
Is there someone who can give me the best solutions?
greetz,
m.e
03-09-2012 06:10 AM
Call forwarding on DN's is ignored in hunt groups. Your best bet is to configure Mobility (Single Number Reach). This way when an extension is called it rings four destinations that you have setup for that user/extension profile. This might be your only solution unless someone else has something better.
03-09-2012 06:40 AM
You could overflow the hunt call to voicemail and then get the VM to forward the caller to the on call cellphone.
Or, if the open/closed times are fixed you could incorporate a ToD Partition that will send the incoming call to a desk phone and have that phone forward all to the cellphone (that way you're out of the hunt group so forwarding off the desk phone would work). This is possibly easier to administer.
03-09-2012 07:07 AM
As far as I can tell you need both (TOD and SNR)
You only ring 2 phones but on weekends you want to ring 4.
Use TOD to route calls to another line group who has the 4 phones you need to ring and enable SNR on those during the weekends.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
03-12-2012 12:29 AM
Everybody,
Thanks guys!
greetz,
m.e
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