Issue on UCM 8.5 Licensing

[orochi_yagami]

Hi,

I'm having an issue on uploading a new DLU phone license to UCM. The license has been uploaded to the publisher,

and i did restarted the license manager services, but the system still remain as old DLU count.

The system doens't prompt for any errors, it just show the license has been uploaded successfully.

Anything goes wrong?

TIA

[Chris Deren]

Have you looked at the license file in text editor and compared it to other files you have?

Is this virtulized environment?

You do not need to restart any services after uploading DLU licenses.

Chris

[orochi_yagami]

Hi Chris,

What do you mean by compare with to other files? I compared with MAC, it's matched.

Yes, it's a virtualized environment, does it a matter or i miss out anything in this fields?

Restarted the services is my last 2nd resort before rebooting the publisher.

TIA

[Chris Deren]

Can you post your license file text?

Sent from Cisco Technical Support iPhone App

[orochi_yagami]

Hi Chris,

I removed some of the information for privacy concern.

INCREMENT PHONE_UNIT cisco 5.0 permanent uncounted \

    VENDOR_STRING=400XXXXXXXXXXXXXXXXXXXXXXX2.0 \

    HOSTID=xxxxxxxxxxx OVERDRAFT=120 \

    NOTICE="201206241924383561 \

    3627J5C41E3" SIGN="17D2 DD17 8915 62DD ABF9 EC4F \

    ACF0 96BE 3130 94EA D1FA 3703 F616 51A3 65B2 0776 1A86 F11C \

    25A8 CF87 BDA5 BCBD AA23 7401 C96E 2FFC 7966 E6C8 1644 BAD8

Btw, what could be the likely issue?

[Chris Deren]

License appears to be correct, perhaps it was applied before? Are you applying it to the PUB?

Can you look at all your licenses installed on CUCM and add the Counts to see if you are indeed of from what is being reported?

Chris

[orochi_yagami]

Hi Chris,

As mentioned earlier, the license was applied to the Pub, and the system show uploaded successfully.

but the no# of licenses doesn't reflect on actual count.

[orochi_yagami]

Hi,

Anyone can help?

thanks

[Aman Soi]

Hi Orochi,

Which browser u are using for uploading license files on Publisher?

regds,

aman

[orochi_yagami]

Hi Amanso,

I'm using the Firefox, can't recall the exact version. Does it a matter ?

TIA

[Aman Soi]

Hi Orochi,

There is a bug assocaited with the kind of problem u are facing.

Bug Id is

CSCtj31708 Bug Details

regds,

aman

[orochi_yagami]

Hi Aman,

The bug is relevant to IE, but i'm using Firefox instead.

Anyway, thank for your valueble information.

TIA

[Aman Soi]

Hi Orochi,

Do u have multiple license files working in call manager?

May be that is creating a problem.

regds,

aman

[etamminga]

Did you supply the license mac as shown in 'show status' in all capitals during on-line license request? I once supplied the mac with alternating capitals, the request succeeded but the license wouldn't take effect.

Regards,

Erik

Sent from Cisco Technical Support iPad App

[orochi_yagami]

Hi etamminga,

The MAC in the license file all shown in capitals, so i believe the license file is good.

TIA