07-17-2012 04:27 AM - edited 03-16-2019 12:13 PM
Hi,
I'm having an issue on uploading a new DLU phone license to UCM. The license has been uploaded to the publisher,
and i did restarted the license manager services, but the system still remain as old DLU count.
The system doens't prompt for any errors, it just show the license has been uploaded successfully.
Anything goes wrong?
TIA
07-17-2012 06:17 AM
Have you looked at the license file in text editor and compared it to other files you have?
Is this virtulized environment?
You do not need to restart any services after uploading DLU licenses.
Chris
07-17-2012 06:41 PM
Hi Chris,
What do you mean by compare with to other files? I compared with MAC, it's matched.
Yes, it's a virtualized environment, does it a matter or i miss out anything in this fields?
Restarted the services is my last 2nd resort before rebooting the publisher.
TIA
07-17-2012 06:44 PM
Can you post your license file text?
Sent from Cisco Technical Support iPhone App
07-18-2012 11:24 PM
Hi Chris,
I removed some of the information for privacy concern.
INCREMENT PHONE_UNIT cisco 5.0 permanent uncounted \
VENDOR_STRING=
HOSTID=xxxxxxxxxxx OVERDRAFT=120 \
NOTICE="
ACF0 96BE 3130 94EA D1FA 3703 F616 51A3 65B2 0776 1A86 F11C \
25A8 CF87 BDA5 BCBD AA23 7401 C96E 2FFC 7966 E6C8 1644 BAD8
Btw, what could be the likely issue?
07-19-2012 06:33 AM
License appears to be correct, perhaps it was applied before? Are you applying it to the PUB?
Can you look at all your licenses installed on CUCM and add the Counts to see if you are indeed of from what is being reported?
Chris
07-19-2012 06:08 PM
Hi Chris,
As mentioned earlier, the license was applied to the Pub, and the system show uploaded successfully.
but the no# of licenses doesn't reflect on actual count.
07-23-2012 06:54 PM
Hi,
Anyone can help?
thanks
07-23-2012 10:36 PM
Hi Orochi,
Which browser u are using for uploading license files on Publisher?
regds,
aman
07-24-2012 02:55 AM
Hi Amanso,
I'm using the Firefox, can't recall the exact version. Does it a matter ?
TIA
07-24-2012 07:22 PM
Hi Orochi,
There is a bug assocaited with the kind of problem u are facing.
Bug Id is
CSCtj31708 Bug Details
regds,
aman
07-25-2012 08:56 PM
Hi Aman,
The bug is relevant to IE, but i'm using Firefox instead.
Anyway, thank for your valueble information.
TIA
07-26-2012 08:16 AM
Hi Orochi,
Do u have multiple license files working in call manager?
May be that is creating a problem.
regds,
aman
07-26-2012 01:25 PM
Did you supply the license mac as shown in 'show status' in all capitals during on-line license request? I once supplied the mac with alternating capitals, the request succeeded but the license wouldn't take effect.
Regards,
Erik
Sent from Cisco Technical Support iPad App
08-07-2012 12:34 AM
Hi etamminga,
The MAC in the license file all shown in capitals, so i believe the license file is good.
TIA
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