Hi,
I´ve an UC520W-8U-4FXO-K9 with CUCME Version 7.0(0) running on it, and there is an issue with the tone that the 524 phones use when entering digits. This only happens with this sequence:
1.- User enter digits for LDI call when phone is On Hook
2.- User then press softkey Dial or User´s phone gets Off Hook
3.- Then 524 phone dials the requested digits, and plays the tone for every digit entered
4.- Then that tone persists until the phone becames On Hook again. If a conversation is stablished, the tone persists.
The only workaround is that users must first Off Hook their phones and then dial.
For other types of calls (internal, local, LDN or cell) the tone stops when the last digit is dialed.
I have changed the access to PSTN, and the issue persists.
There is a way to suppress that tone? I have searched on the config of telephony service and ephone, and found nothing. Here is the config:
telephony-service
sdspfarm conference mute-on 111 mute-off 222
sdspfarm units 3
sdspfarm tag 1 confdsp
conference hardware
video
em logout 0:0 0:0 0:0
load 7914 S00105000200
load 7902 CP7902080002SCCP060817A
load 7906 SCCP11.8-2-2SR2S
load 7911 SCCP11.8-2-2SR2S
load 7921 CP7921G-1.0.4
load 7931 SCCP31.8-2-2SR2S
load 7936 cmterm_7936.3-3-13-0
load 7960-7940 P00308000500
load 7941 SCCP41.8-2-2SR2S
load 7941GE SCCP41.8-2-2SR2S
load 7942 SCCP42.8-3-2S
load 7945 SCCP45.8-3-2S
load 7961 SCCP41.8-2-2SR2S
load 7961GE SCCP41.8-2-2SR2S
load 7962 SCCP42.8-3-2S
load 7965 SCCP45.8-3-2S
load 7970 SCCP70.8-2-2SR2S
load 7971 SCCP70.8-2-2SR2S
load 7975 SCCP75.8-3-2S
load 521G-524G cp524g-08-01-12
max-ephones 14
max-dn 56
ip source-address 10.1 port 2000
auto assign 10 to 19
auto assign 5 to 8 type anl
caller-id block code *916
calling-number initiator
service phone videoCapability 1
service dnis overlay
service dnis dir-lookup
timeouts interdigit 5
system message Sucden Chile
url services http://10.1.10.1/voiceview/common/login.do
url authentication http://10.1.10.1/voiceview/authentication/authenticate.do
cnf-file perphone
voicemail 4000
max-conferences 8 gain -6
call-forward pattern .T
call-forward system redirecting-expanded
moh music-on-hold.au
multicast moh 239.10.16.16 port 2000
web admin system name admin secret 5 $1$vH4f$.0UbPQz2jBiNRXxAUxaT60
dn-webedit
time-webedit
transfer-system full-consult
transfer-pattern 9.T
transfer-pattern 4000
secondary-dialtone 9
night-service code *123
night-service weekday 20:00 08:30
night-service day Sun 00:00 23:59
night-service day Sat 00:00 23:59
create cnf-files version-stamp Jan 01 2002 00:00:00
ephone 5
device-security-mode none
video
mac-address 0021.1BFC.795A
ephone-template 1
max-calls-per-button 2
username "mjames" password 54321
fastdial 1 92372313 name casa
speed-dial 1 D1
speed-dial 2 D2
speed-dial 3 D3
speed-dial 4 D4
speed-dial 5 3601 label "mforner"
speed-dial 6 3604 label "mluisa"
paging-dn 1
type 524G
button 1:10 2:40 3:13
Any idea will be helpful
TIA
Andres Pasten
ADEXUS S.A.
