06-03-2015 04:13 AM - edited 03-17-2019 03:13 AM
Outgoing calls works perfectly
but incoming don't work, can someone advice
here are the #debug mgcp events
3900series#
*Jun 3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/mgcpapp_process_sys_msg(208):[lvl=0]MGCP sys msg: (EXTERNAL_EVENT)
*Jun 3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/xlate_mgcp_sys_ev(69):[lvl=0]xlate sys msg: (EXTERNAL_EVENT, 264873C)
*Jun 3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/mgcpapp_process_sys_msg(217):[lvl=0]sys msg values: (INVALID MGCP EVENT, 0, , 0, CALL_IDLE)
*Jun 3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_handle_cmapp_event(441):[lvl=0]process
*Jun 3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_cmapp_send_keepalive(286):[lvl=0]send NTFY KeepAlive
*Jun 3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/send_mgcp_empty_notify_msg(3675):[lvl=1]endpt *, complete_endpt *@3900series
*Jun 3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_get_ne_info(2768):[lvl=1]Used endpoint NE 192.168.0.3
*Jun 3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_enq_retx_msg(911):[lvl=0]trans_id 402909875,ntfy_ent 192.168.0.3
*Jun 3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_root_get_profile(1905):[lvl=0]Entered
*Jun 3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/MGCP_NEDB_get_next_addr(1211):[lvl=1]
NOTIFY ENTITY = 192.168.0.3
next->192.168.0.3
<END>
*Jun 3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_add_trans_id_rec(1167):[lvl=1]Add trans id (402909875, 18189B38) record
*Jun 3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_stw_timer_start(393):[lvl=0]timer type 0, duration 500
*Jun 3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_stw_timer_start(393):[lvl=0]timer type 15, duration 20000
*Jun 3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/send_mgcp_empty_notify_msg(3738):[lvl=2]NTFY Packet sent successfully - *
*Jun 3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_count_active_mgc_msg_stat(239):[lvl=1]MGC stat - 192.168.0.3, total=1462, succ=1461, failed=0
*Jun 3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/mgcpapp_process_mgcp_msg(3507):[lvl=0] : <NEW MGCP MSG From CA>
*Jun 3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_msg_ack(6876):[lvl=0]Entered
*Jun 3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_count_active_mgc_msg_stat(239):[lvl=1]MGC stat - 192.168.0.3, total=1462, succ=1462, failed=0
*Jun 3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_msg_ack(6948):[lvl=1]Removing msg : NTFY 402909875 *@3900series MGCP 0.1
X: 0
O:
*Jun 3 10:41:20.443: //-1/xxxxxxxxxxxx/MGCP/mgcpapp_process_socket(3618):[lvl=0]Entered
3900series#
3900series#
3900series#
3900series#
*Jun 3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/mgcpapp_process_sys_msg(208):[lvl=0]MGCP sys msg: (EXTERNAL_EVENT)
*Jun 3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/xlate_mgcp_sys_ev(69):[lvl=0]xlate sys msg: (EXTERNAL_EVENT, 2648750)
*Jun 3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/mgcpapp_process_sys_msg(217):[lvl=0]sys msg values: (INVALID MGCP EVENT, 0, , 0, CALL_IDLE)
*Jun 3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_handle_cmapp_event(441):[lvl=0]process
*Jun 3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_cmapp_send_keepalive(286):[lvl=0]send NTFY KeepAlive
*Jun 3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/send_mgcp_empty_notify_msg(3675):[lvl=1]endpt *, complete_endpt *@3900series
*Jun 3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_get_ne_info(2768):[lvl=1]Used endpoint NE 192.168.0.3
*Jun 3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_enq_retx_msg(911):[lvl=0]trans_id 402909876,ntfy_ent 192.168.0.3
*Jun 3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_root_get_profile(1905):[lvl=0]Entered
*Jun 3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/MGCP_NEDB_get_next_addr(1211):[lvl=1]
NOTIFY ENTITY = 192.168.0.3
next->192.168.0.3
<END>
*Jun 3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_add_trans_id_rec(1167):[lvl=1]Add trans id (402909876, 18189B38) record
*Jun 3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_stw_timer_start(393):[lvl=0]timer type 0, duration 500
*Jun 3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_stw_timer_start(393):[lvl=0]timer type 15, duration 20000
*Jun 3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/send_mgcp_empty_notify_msg(3738):[lvl=2]NTFY Packet sent successfully - *
*Jun 3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_count_active_mgc_msg_stat(239):[lvl=1]MGC stat - 192.168.0.3, total=1463, succ=1462, failed=0
*Jun 3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/mgcpapp_process_mgcp_msg(3507):[lvl=0] : <NEW MGCP MSG From CA>
*Jun 3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_msg_ack(6876):[lvl=0]Entered
*Jun 3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_count_active_mgc_msg_stat(239):[lvl=1]MGC stat - 192.168.0.3, total=1463, succ=1463, failed=0
*Jun 3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/mgcp_msg_ack(6948):[lvl=1]Removing msg : NTFY 402909876 *@3900series MGCP 0.1
X: 0
O:
*Jun 3 10:41:35.443: //-1/xxxxxxxxxxxx/MGCP/mgcpapp_process_socket(3618):[lvl=0]Entered
Solved! Go to Solution.
06-08-2015 11:38 PM
There is no calling party info in the debug. If it is an incoming call from your Telco then you need to talk to them.
Manish
06-03-2015 05:01 AM
Hi Neba,
Can you check a couple of things on the gateway / PRI config on CUCM page :
1. CSS for Incoming calls should have access to the phones
2. 'Significant digits' should be the same as the number of digits in the extension being called, like if your internal extensions are 4 digits then it should be 4.
If you make any changes then reset the MGCP ports on cucm and do a no mgcp / mgcp on gateway and test again.
HTH
Manish
06-03-2015 05:45 AM
Hi Manish,
The significant digit i have selected is "all"
The voice i get is the number am trying to dial is not correct
and trying to reach 222510208
06-03-2015 05:56 AM
Can you share debug isdn q931 for incoming call on GW
06-03-2015 06:10 AM
Something strange
i don't have logs when calling the number
3900series#debug isdn q931
debug isdn q931 is ON.
3900series#
06-03-2015 06:18 AM
add terminal monitor command so that you can see logs
Make a test incoming call
06-03-2015 06:28 AM
I did but can't see those for incoming calls
but i can see those for outgoing calls
06-03-2015 06:30 AM
Open ticket with service provider, n
06-03-2015 06:39 AM
hmmmmmmmmmmmmm ok
so you mean is like they have blocked incoming calls at their end towards this E1
06-04-2015 05:59 AM
Ok good good
is working now perfectly
but the incoming calls don't show the number
it shows but unknown number. is it at my end or i have still contact the provider?
06-04-2015 01:20 PM
Yes, Please make sure your SP has enabled the Caller ID for your PRI or FXO lines. If they say it's enabled and you still don't see it then run Debug on Gateway to see if you can see number in there.
06-08-2015 06:22 AM
Here is what i have from the debug isdn q931
*Jun 8 13:05:05.627: ISDN Se0/0/0:15 Q931: RX <- SETUP pd = 8 callref = 0x08EC
Sending Complete
Bearer Capability i = 0x8090A3
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA18393
Preferred, Channel 19
Called Party Number i = 0xC1, '222510201'
Plan:ISDN, Type:Subscriber(local)
*Jun 8 13:05:05.631: ISDN Se0/0/0:15 Q931: TX -> CALL_PROC pd = 8 callref = 0x88EC
Channel ID i = 0xA98393
Exclusive, Channel 19
*Jun 8 13:05:05.631: ISDN Se0/0/0:15 Q931: TX -> ALERTING pd = 8 callref = 0x88EC
Progress Ind i = 0x8088 - In-band info or appropriate now available
3900series#
06-08-2015 09:59 PM
hey,
Can someone explain to me if the debug shows any info regarding the incoming number? because all i see is the called party
06-08-2015 11:38 PM
There is no calling party info in the debug. If it is an incoming call from your Telco then you need to talk to them.
Manish
09-28-2015 10:47 PM
Hi Manish,
can u help me i have some issues in my cucm v 7.0.2 some time the calling part cant hear the ring back sound.
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