Users are facing call issues like - one way audio, delay in audio, disconnection (intermittent) only when Jabber used in laptop while logged into VDI desktop. Any troubleshooting technotes/guide to troubleshoot?
They are connected via VPN.
Jabber Version: 11.8.4
CUCM Version: 10.5.2
well your one way audio issues are probably the easiest to fix. as they are typically related to routing, so analyse the sip traces of a failed call and look at the SDP in it, to see what the RTP stream is supposed to be terminated at.
so if your vpn jabber user dials a phone internally, ping that phone from the vpn client to verify end to end connectivity, also check FW to see if RTP is not getting blocked.
have same issue. Do we need DNS for VDI jabber in windows to work? in non VDI machine normal windows desktop softphone is working when logged into jabber client.
Anyone else see this issue?