10-26-2018 04:28 AM - edited 03-17-2019 01:38 PM
When I try to make a call with Jabber it is like a second line is also opened. One of the lines calls the number, I can hear it faintly in the background, but I mainly hear a dial tone from the 'second line'.
When I exit Skype, the problem goes away.
I am using a Sennheiser bluetooth headset.
I have played around with default sound devices and settings, particularly changing Exclusive Mode, but can't resolve the problem.
Anybody have a fix for this?
Thanks
Paul
Solved! Go to Solution.
12-13-2019 09:59 AM
Hello,
I came across this forum post while researching an identical issue for one of our staff that had a USB hub - wireless Senheisser headset and wanted to share my fix. I downloaded the headset pro software (free) from Senheisser's website, uninstalled the Seneheisser headset entirely, and then allowed the Headset Pro software to update the drivers/headset for both the dock and headset. It appears that Win 10 applies a generic audio driver to the headset when plugged in and causes this issue.
10-26-2018 05:20 AM
10-26-2018 06:30 AM
Thanks Cesar
I've tried playing with the audio settings in Skype with no joy.
When I try to make a Skype call it crashes as soon as I hit Skype Call.
If I close Jabber I can Skype call OK
If I close Skype i can make calls OK with Jabber
Regards
Paul
10-27-2018 01:18 PM
05-21-2019 09:30 AM
03-09-2020 06:29 AM
Did you get the solution ?
03-09-2020 06:31 AM
@CesarTrombeta I am facing below issue . Any help
Any advise Please ASAP
12-13-2019 09:59 AM
Hello,
I came across this forum post while researching an identical issue for one of our staff that had a USB hub - wireless Senheisser headset and wanted to share my fix. I downloaded the headset pro software (free) from Senheisser's website, uninstalled the Seneheisser headset entirely, and then allowed the Headset Pro software to update the drivers/headset for both the dock and headset. It appears that Win 10 applies a generic audio driver to the headset when plugged in and causes this issue.
03-09-2020 06:29 AM
What is the solution ?
03-09-2020 06:33 AM
@paulrankin1722 @AlexM05 @Damafla82 @Jonathan Schulenberg Any advise on this same topic
03-09-2020 09:11 AM
Have you installed the Sennheiser headset pro software i mentioned in my original post and updated firmware for the headset and dock? Sometimes the only firmware updates available are for the headsets themselves which is not abnormal. I would recommend taking these steps to make sure your drivers/firmware are most up to date.
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